oferzel – How did you uninstall SupportAssist via the control panel?
Do you see any installation issues in the event viewer logs.
In Eventviewer - Look for eventsources = msiinstaller and ‘SupportAssistAgent’ then share respective error messages or event logs for review
Could also try to verify SA is deleted by confirming the following steps
Uninstall via the control panel (if available), refresh if it’s not removing run the MS tool to uninstall. (only run MS tool if not removing from control panel)
Verify all the services are removed. Uninstall should remove them but we should check anyway. if any are not removed, then you can manually remove them by searching for CMD tool. Right click and open as admin, run the following on any still listed or running.
SC DELETE “Dell hardware Support”
SC DELETE SupportAssistAgent
SC DELETE DDVDataCollector
SC DELETE DDVRulesProcessor
SC DELETE DDVCollectorSvcApi
Once the services are deleted
Delete folder if listed "C:\ProgramData\PCDr\".
Delete folder if listed "C:\ProgramData\SupportAssist".
Delete folder if listed “C:\Program Files\Dell\DellDataVault”
If they are all removed just download below exe, right click and run as admin
We tried reaching you on a private message but did not receive a response. Please feel free to reply to the private message whenever you are available.
jbilinski
5 Practitioner
•
146 Posts
0
April 23rd, 2020 13:00
oferzel – How did you uninstall SupportAssist via the control panel?
Do you see any installation issues in the event viewer logs.
In Eventviewer - Look for eventsources = msiinstaller and ‘SupportAssistAgent’ then share respective error messages or event logs for review
Could also try to verify SA is deleted by confirming the following steps
If they are all removed just download below exe, right click and run as admin
https://downloads.dell.com/serviceability/catalog/SupportAssistInstaller.exe
If still not working would like to know what the event viewer is saying
DELL-Cares
Moderator
•
27.5K Posts
0
April 24th, 2020 07:00
We tried reaching you on a private message but did not receive a response. Please feel free to reply to the private message whenever you are available.