What is your Dell computer model and operating system, and what program do you use as your antivirus?
Your first image shows you have SupportAssist v3.10.4. When I open SupportAssist and go to Options (gear icon) | About it reports I have the latest v3.10.4.18 (i.e., no updates are currently available) so I don't think your problem is due to a failed auto-update to a newer version of SupportAssist.
If the problem persists and your internet connection is working normally you might have to perform a clean reinstall of SupportAssist as instructed in Dell employee DELL-Chris M's SA Uninstall/Reinstall. Note that those instructions recommend that you first install any available updates for your BIOS and Intel Chipset Device Software, and then uninstall all SupportAssist-related software (e.g., including Dell SupportAssist Remediation, Dell SupportAssist OS Recovery Plugin for Dell Update, etc. if installed) before reinstalling SupportAssist.
lmacri
3 Apprentice
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1.7K Posts
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December 31st, 2021 07:00
Hi dedoles:
What is your Dell computer model and operating system, and what program do you use as your antivirus?
Your first image shows you have SupportAssist v3.10.4. When I open SupportAssist and go to Options (gear icon) | About it reports I have the latest v3.10.4.18 (i.e., no updates are currently available) so I don't think your problem is due to a failed auto-update to a newer version of SupportAssist.
If the problem persists and your internet connection is working normally you might have to perform a clean reinstall of SupportAssist as instructed in Dell employee DELL-Chris M's SA Uninstall/Reinstall. Note that those instructions recommend that you first install any available updates for your BIOS and Intel Chipset Device Software, and then uninstall all SupportAssist-related software (e.g., including Dell SupportAssist Remediation, Dell SupportAssist OS Recovery Plugin for Dell Update, etc. if installed) before reinstalling SupportAssist.
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64-bit Win 10 Pro v21H2 build 19044.1415 * Firefox v95.0.2 * Microsoft Defender v.4.18.2111.5-1.1.18800.4 * Malwarebytes Premium v4.5.0.152-1.0.1538 * Dell SupportAssist v3.10.4.18 * Dell SupportAssist Remediation v5.5.0.16046 * Dell Update for Windows 10 Universal v4.4.0
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620