This post is more than 5 years old
12 Posts
3
2615
SupportAssist not responding (ver 2.2.1.23) - Solved
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In the folder
C:\Program Files\Dell\SupportAssistAgent\bin\Resources\
rename
New-Dell-Logo-White-Small.png
to
New-Dell-Logo-White.png
(just remove the -Small from the end of the file name)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
THIS WORKS!!
Found this solution here. Spread the word!
revelli
3 Apprentice
3 Apprentice
•
43 Posts
1
June 29th, 2018 14:00
Thanks for your valuable feedback. We heard you and resolved the issue with a hotfix. SupportAssist pushed an update to address “unresponsive SupportAssist application issue (due to missing logo)”. This update happens silently in the background and doesn’t require any user interaction. Please relaunch SupportAssist and ensure issue is resolved.
PS: Please do not rename logo file any more, issue gets resolved with specified auto update.
Thanks,
Dell – Kumar
VSEExpert
1 Message
0
June 25th, 2018 08:00
Yes, this worked for me too. I have an XPS8920. Don't know what the release of SA was.
Vincent Lau
2 Posts
0
June 26th, 2018 02:00
this is working on my XPS 9365!!! lolzzz
brecojay
10 Posts
0
July 5th, 2018 03:00
They still have not fixed my issue with support assist. I can download it and go through install but it stops at end and says it encounter a problem and that maybe the internet disconnected. I was told it would take an update to fix it over a month ago, it still does the same thing.