SupportAssist trying to install wrong BIOS

Question

for over a month my SupportAssist and DELL UPDATES has been trying to get me to install 'Dell Precision 3630 Tower System BIOS' But my computer is not a TOWER 3630, my computer is a Laptop, a Dell G3 3779. I do not know why this is happening. I have tried to report this to dell several times, but nothing has been done. I even did a CHAT Support thing once and told the lady that was trying to help me with the problem, but she wasn't understanding what I was trying to say or something. and that was over a month ago. Here is the Driver details that these DELL APP's are trying to get me to installDell Precision 3630 Tower System BIOSThis package contains the Dell System BIOS update. BIOS is a firmware that is embedded on a small memory chip on the system board. It controls the keyboard, monitor, disk drives, and other devices.Version: 2.1.2Category: BIOSRelease Date: August 07, 2019Last Updated: NAImportance: RecommendedFile Format: Update Package for Microsoft WindowsFile Name: Precision_3630_2.1.2.exeFile Size: 22.75 MB But as I said I do not have the computer this BIOS is for, I have never had this type of Dell Computer. My only Dell PC is a Dell G3 3779 Laptop. I mean years ago I had a desktop computer, but that was a computer I bought like over 19 years ago, and stopped working like 4 or 5 years ago.

robert p · Accepted Answer

Hi ChuckHa,Thanks for posting and for providing your service tag information in Private Message.  We've responded to you and opened a case.  We will continue working with you in private in order to preserve your personal information.  Thanks.

ChuckHa · Answer

Same thing here. Exact same laptop and same BIOS. Not sure why Dell Update is trying to push it.

r_rayjr · Answer

OH, I see, the guy that replies to my post gets help, but me, the guy to did the post doesn't get the help... THANKS DELL.

Now I know why out of 3 laptop and 3 desktops, only 1 of each was a dell. Do you have problems with disabled veteran's or something?

RayFortMill · Answer

Exact same situation here. I actually have the referenced 3630 tower, but oddly Support Assist wants to install it in my G3 3779 laptop. Please PM me for my computer identifications.

Dell-SimranC · Answer

Hi, We're sorry about the delay in response. Should you need help resolving this, please send us a Private Note with the system Service Tag for further assistance.

Dell-SimranC · Answer

Hello r_rayjr,Please share the requested information with us via Private Note to proceed further. Awaiting a response!Dell-SimranCSocial Support Team

Dell-SimranC · Answer

Hello,

Since we have not received a reply from you, we are closing this case. If you decide to continue at a later date, you will need to start a new thread.

Dell-SimranC

Social Support Team

#iWork4Dell

r_rayjr · Answer

don't see any thing about private notes, so how do I reply to send my Service Tag #

SupportAssist for PCs

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