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2 Bronze

Supportassist give unexpected error

When trying to run this software, it completes the Drivers and Downloads section.  The Scan hardware gives the following error.  I tried restarting the program, restarting the PC, uninstalling the software and downloading a new installer and I still get this error.  It will not run any of the other checks in the program.

 

Support Assist Client

An unexpected error occurred while running this request.
Close

SupportAssist was unable to complete the requested task at this time.

To retry, close the SupportAssist application and run the task again.

If this problem persists, click the Get Support Tab.

(1)
36 Replies
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2 Bronze

Hey N3vermore:

I was able to run SupportAssist all the way thru without problems earlier today after completely emptying my Recycle Bin. I don't know how or why the two may be connected but doing that changed the equation somehow. My Hardware Scan appears to be running okay now since I downloaded the new release of SupportAssist. (Version 3.0.31 I am using a Dell Inspiron 5558, which is about 4 years old, running Windows 10 Pro. I will be shopping for a new laptop in the near future, especially if Dell does not debug its software, and my next one will NOT be a Dell machine if this issue persists. A MacBook or MacBook Pro is looking better all the time.

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3 Argentum

Having the exact same problem on my Alienware 15 R3. Worked fine and flawless on a SSD I ordered, but I kept the original out and just did a clean install..Back on the original 128GB SSD it shipped with and it gets the error when I run Hardware Scan... Next option is just a complete reformat and start over but TRYING not to do that. I've uninstalled everything supportassist has, cleaned the registry, reinstalled.. Nothing changes. Wonder if it coincides with the latest Windows Update that went live..
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3 Argentum

 I was able to narrow mine down to one of those programs that clashed with Support-Assist, which was EVGA Precision I use to monitor FPS and temp.

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Moderator
Moderator

Hi BillD3,

Based on your issue statement it's not very clear what's your exact issue. Can you explain your issue so i can assist you properly.

Thanks

DELL-Nikhil K

 

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2 Bronze

I have the same problem. It hangs at 0%.

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2 Bronze

This isn't a Microsoft problem.  It is a Dell problem.

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2 Bronze

Not specifically related to Windows 10 - I'm experiencing the same issue on Windows 7 Home...

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1 Copper

Same error, added 8GB RAM (now 16GB) a few months ago, XPS 8700 runs great, but SupportAssist cannot complete hardware scan.  Where is Dell on this?

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1 Copper

Same issue on my Inspiron 7510 with 64 gigs of ram. Running the latest version of SupportAssist. Has not run anything but the hardware and drivers update since July 10. Very annoying, Dell!

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The same with u, i didn't change anything but now i can't check "scan hardware" 😞

i'm using dell 7567

Memory : 8 GB

Processor : Intel(R) Core(TM) i7-7700HQ

O.S : Microsoft Windows 10 Pro
Does anyone know how to fix it ? 

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