Unsolved
This post is more than 5 years old
1 Message
0
1805
May 19th, 2020 18:00
We ran into an unexpected issue with SupportAssist
2 identical machines, XPS 8700. 1 in my office and the other in my home. Home opens and runs SupportAssist 3.5.0, no problem. Allways has. Office machine has never run: "We ran into an unexpected issue with SupportAssist." Thought it might be firewall issue since this happens on the other 7 Dell machines in my office. But, exact same result on an Inspiron 3721 connected outside the LAN and connected directly to the WAN. All are running Symantec Endpoint Protection under same profile and up to date Windows 10 Pro.
No Events found!
RoHe
12 Elder
•
45.2K Posts
•
172.6K Points
0
May 19th, 2020 18:00
Are you running Symantec Endpoint Protection on the home PC where SupportAssist works?
You might try fully uninstalling SupportAssist from one PC with the problem. A good way to uninstall SA would be using Revo Uninstaller (free). Then reboot, download SA and reinstall it.