I wish I had an answer, as I am still running into the same issue. When I run Dell Support Assist it tells me view my updates online, which takes me to driver detection and when I run it, I get the same message: "Driver detection not available Please try again later or use the Find it Myself tab to find drivers by Service Tag or see a list of drivers available for your product." I thought is was just me! It works fine on my XPS 13 laptop.
I wish I had an answer, as I am still running into the same issue. When I run Dell Support Assist it tells me view my updates online, which takes me to driver detection and when I run it, I get the same message: "Driver detection not available Please try again later or use the Find it Myself tab to find drivers by Service Tag or see a list of drivers available for your product." I thought is was just me! It works fine on my XPS 13 laptop.
Do you also have an XPS 8930?
How long ago were these systems purchased? If you purchased it directly from Dell, it may take maybe ~2 weeks before your Service Tag gets registered in their system which might affect your ability to use the automated driver detection.
If you purchased the PC from a Big Box store, you have to register the Service Tag yourself.
And you can always download the latest drivers manually, as long as you know which hardware (eg, video card, WiFi card, etc) you have in your system, which should be on the paperwork that came with the PC, or you can look in Windows Device Manager for that info.
Hi Ron - great questions. I bought my PC (XPS 8930) at Costco mid-November 2017. I registered it that day. Interestingly enough, as of today Support Assist works and is now showing available downloads and drivers. I have been downloading needed drivers manually prior to today. I wonder if our postings caused someone to turn something on for XPS 8930 registered owners?
Hi Ron - great questions. I bought my PC (XPS 8930) at Costco mid-November 2017. I registered it that day. Interestingly enough, as of today Support Assist works and is now showing available downloads and drivers. I have been downloading needed drivers manually prior to today. I wonder if our postings caused someone to turn something on for XPS 8930 registered owners?
Glad it's working for you now. :Yes: :Yes:
It seems more likely it was just a delay in getting new Service Tags registered in their system...
Unfortunately, we still don't know if the problem has been resolved for DCGSyd.
Koeven
2 Intern
•
140 Posts
0
March 6th, 2018 22:00
I wish I had an answer, as I am still running into the same issue. When I run Dell Support Assist it tells me view my updates online, which takes me to driver detection and when I run it, I get the same message: "Driver detection not available Please try again later or use the Find it Myself tab to find drivers by Service Tag or see a list of drivers available for your product." I thought is was just me! It works fine on my XPS 13 laptop.
RoHe
10 Elder
•
45.2K Posts
1
March 7th, 2018 11:00
Do you also have an XPS 8930?
How long ago were these systems purchased? If you purchased it directly from Dell, it may take maybe ~2 weeks before your Service Tag gets registered in their system which might affect your ability to use the automated driver detection.
If you purchased the PC from a Big Box store, you have to register the Service Tag yourself.
And you can always download the latest drivers manually, as long as you know which hardware (eg, video card, WiFi card, etc) you have in your system, which should be on the paperwork that came with the PC, or you can look in Windows Device Manager for that info.
Koeven
2 Intern
•
140 Posts
0
March 8th, 2018 07:00
Hi Ron - great questions. I bought my PC (XPS 8930) at Costco mid-November 2017. I registered it that day. Interestingly enough, as of today Support Assist works and is now showing available downloads and drivers. I have been downloading needed drivers manually prior to today. I wonder if our postings caused someone to turn something on for XPS 8930 registered owners?
RoHe
10 Elder
•
45.2K Posts
0
March 8th, 2018 11:00
Glad it's working for you now. :Yes: :Yes:
It seems more likely it was just a delay in getting new Service Tags registered in their system...
Unfortunately, we still don't know if the problem has been resolved for DCGSyd.
Enjoy your new toy. :Wink: