XPS 9570 Support Assist not opening or loading

Question

Hi All,

For the past 2 months, Dell SupportAssist has refused to open, if I double click, a loading icon shows briefly, and then after 1 second just shuts down. If I go into the start menu and right click the app and go to settings to repair the app, nothing happens. This is extremely frustrating since I just purchased this laptop in August of 2018. Does anyone have advice or fixes?

jbilinski · Answer

Does it work if you use command prompt for launching SupportAssist Refer below steps for command prompt method:- 1. Launch command prompt as administrator. 2. Type - cd C:\Program Files\DELL\SupportAssist\bin 3. Type - SupportAssistUI.exe launch Let me know if above steps works for you or not.

SupportAssist for PCs

XPS 9570 Support Assist not opening or loading

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