Before we can proceed, click my DELL-name and private message me both of the Dell PC service tag numbers.

How to create and use the Dell Recovery & Restore USB drive

I am having the same problem, can you please help?

Is this issue is resolved for you?

I have a inspiron 5559 for daughter in he SR year of engineering.

Her drive failed. I replaced it and am trying to restore windows.

I am using the os recovery tool and get the  same error 

I see this is a common problem on the site with no posted solution I can find.

Please advise. she has finals and I need to get this box back in service.

For anyone with this issue:

Changing the Preferred Language to English (United States) in Settings > Time & Language > Language gets around the issue with the tool.

For Dell:

You seem to have an issue with SharpZipLib:

19-12-30 12:39:34,199 [1] [FATAL] Exception occurred in MediaCreationWorker_RunWorkerCompleted : System.Reflection.TargetInvocationException: An exception occurred during the operation, making the result invalid.  Check InnerException for exception details. ---> System.ArgumentException: 1 is not a supported code page.
Parameter name: codepage
   at System.Text.Encoding.GetEncoding(Int32 codepage)
   at WinIso2Usb.Interfaces.UsbDrive.GetDiskpartPrepareScriptFile(UInt16 ISOPartitionStyle)
   at WinIso2Usb.Interfaces.UsbDrive.PrepareFormatUSB(UInt16 ISOPartitionStyle)
   at WinIso2Usb.Interfaces.UsbDrive.Format(UInt16 ISOPartitionStyle)
   at WinIso2Usb.ViewModels.BurnImageViewModel.MediaCreationWorker_DoWork(Object sender, DoWorkEventArgs e)
   at System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e)
   at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)
   --- End of inner exception stack trace ---
   at System.ComponentModel.AsyncCompletedEventArgs.RaiseExceptionIfNecessary()
   at WinIso2Usb.ViewModels.BurnImageViewModel.MediaCreationWorker_RunWorkerCompleted(Object sender, RunWorkerCompletedEventArgs e) #StackInfo#