Support Assist identifies drivers that are already installed

Ditto. i'm getting the exact same issue. Rather annoying with the pop ups showing on screen asking to install the same drivers again & again.

Also, SA keeps asking me to register even when I'm logged in.

Would be grateful of someone could address this issue.

I was having this problem. Tech Support asked me to take some steps and send them a screen grab, but in the process I seem to have resolved my problem. Here is what I did:

Start Button

type  support assist

run support assist  (not Dell support assist, which seems to be a background task?)

click on drivers button (it showed the culprit plus one other as needing updating)

update everything shown

reboot

run support assist again, and click on drivers

my list was now empty. Wait 24 hrs, reboot, and check support assist again - so far the Intel WiFi driver that I was updating daily with the same version seems to have decided that it is finally up to date.

Hi acroot,

This is known issue on Dell SupportAssist but this can be fixed from Dell banckend if possible.

can you share below details with me so i can try to resolve your issue.

• SupportAssist UI screenshot where driver is getting populated for update.

• System Service tag

• Current installed BIOS version details with screenshot.

Thanks

DELL-Nikhil K

Hi Nikhil,

Is there an email id I can send these to you at?

Now that the Bios 1.2.0 is released, the issue with the Intel Driver is gone - and now it's always telling me to update the BIOS to 1.2.0.

Still the same issue. Dell Support, can you help?

doesn't work. But thanks for the good idea! :)

Still awaiting a revert.

can please someone reply?

Have already sent the same to Nikhil. please send me an email id where i can email the same to.

I can, but is it safe to post my Service Tag here?

The Driver is actually: Alienware 15 R3 / Alienware 17 R4 System BIOS Version SKL1.2.0_KBL1.2.0

Date: Friday, November 03, 2017

acroot & Akash Chadha,   Could you please share service tag of your system and Driver names, Driver versions  - so that  we can use a workaround in backend to get it is resolved.  

Thanks,

Dell - Kumar

acroot,  Thanks for the driver details. Just for confirmation -

is this one  in URL - <ADMIN NOTE: Broken link has been removed from this post by Dell>  which was installed?

No, it is these two (tested it today again):

- www.dell.com/.../driversdetails

- www.dell.com/.../driversdetails

Your link doesn't work for me, sorry. But the driverID in the URL is the same "KPCGM" for one of the drivers.

:edit: both drivers are already installed.

Thank you for your support!

acroot , thanks for details. Please Install Intel HECI (ME) driver one more time successfully , then close and open SupportAssist > Drivers and Downloads recommended screen. It won't appear again on subsequent run. We have already placed a workaround for this driver.  I will get the other driver fixed.

Thanks,

Dell - Kumar.