Support Assist installation fails, no internet connection

Question

Yesterday, Oct 2, 2018, I came home to find I had an electrical outage. When I restarted my desktop computer, Dell XPS 8920, Windows 10 with all updates, I realized my Support Assist was no longer on my computer. When I tried to reinstall it I got the message that there was a problem, no internet connection. I know my internet is working but every time that I have tried to reinstall it I get the same message.

DELL-Nikhil K · Answer

Hi cat0W, Can you check your OS details by running 'WINVER' command on command prompt. We have one open bug with Windows 10 Build 1803 where SupportAssist is not getting install due to some windows drivers. We are working already working with Windows team on this issue but there is no ETA for fix till now hopefully it will get addressed by Nov / Dec 2018 release cycle. Thanks DELL-Nikhil K Social Media and Community Professional #iwork4Dell

cat0w · Answer

I have Windows 10 Home, Version 1809. I just installed the October update.

DELL-Nikhil K · Answer

Hi cat0w,

This is know issue and we are already working on this but i would advise you to get in touch with Dell technical support team once in case they can able to fix your issue over remote session.

Thanks

DELL-Nikhil K

Social Media and Community Professional
#iwork4Dell

YorkiePete · Answer

Hi, Exactly the same problem with me - New update of Windows 10, SupportAssist failed to work so I uninstalled then reinstalled, but getting the same message re 'internet connectivity'

cat0w · Answer

Mine disappeared from my Dell Laptop this afternoon while I was using it. No update was made to Windows 10. I tried to reinstall Support Assist but  I am getting the same message on it. It has Windows 10 Home, Version 1803.

SupportAssist for PCs

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