XPS 13-9350, SA, Windows 1903, BSOD

* There are seven XPS 13 models? Which one? Click my Dell-name and private message me the service tag number
* From a troubleshooting perspective, if other users stated that SA was having an issue with 1903, then why not uninstall SA, reboot, install 1903, reboot?
* Then test the PC without SA installed. If all good, create an operating system restore point
* Then install SA and test again. Or don't install SA at all. The drivers are all online. The diagnostics are built-in

Hello

Have the same trouble after fresh install Windows 10 64

My ST: 

Regards,

Yuriy

Hello Chris M,

Thanks for your feedback.

I did much simpler than that: I restored previous windows 1809 version and kept SupportAssist running. What is the point extending my guarantee contract and relying on efficient DELL support from a high quality and trust able brand if I remove your support application? Restoring previous version was still not an 100% satisfying procedure since looking at Windows system logs, it shows that some local data  (database version for example in local user data) are no more aligned with some database version probably recorded in the registry. Moreover, DELL update is no more working after that. And from now, I am waiting for DELL to provide a good solution so that I can move to Windows 1903 with no issue and still drawing benefit from you Support Application.
I am using my PC to do some EMBA Thesis work, and I have a lot to do for it and no time to debug neither Windows nor DELL software. On the opposite, I rely on DELL team for that and I hope you will come up to our expectations from an high quality trust able Brand. I did my best trying to keep my PC up to date from drivers point of view and OS version especially to draw benefit from your support. I had already been in touch with your support team for some issues with DELL update or SupportAssist during last February and they were unhappy that I had not updated my windows version at that time. But I avoided doing that especially to avoid such kind of mess I just had. I don't care about new Windows features. This is an OS that I really don't like. I ma using it because you can't avoid using it due to the large number of users and the Office tools suite. I need it for my EMBA Thesis. I updated windows just to claim that my OS is up to date…. but this still can wait for your solution.

So, I noticed that you are investigating the BSOD/BAD_POOL_CALLER issue, my PC is an XPS 13 9350, then supported, I will send you a private message with my TAG service number. I thank your for your investigations and stay tuned to your feed backs.

Thanks,

Best Regards,

Eric Charlet.

Hello Chris,

I sent you a private message but the web site app is telling me that I reached the maximum number of allowed messages today! ??? (after automatically correcting some html syntax…).

Let me now if you received this private message or not.

Anyway, my Service TAG: I also have an express service code.

My PC is a DELL XPS 13 9350,  A good PC if we can get rid off software issues.

Thanks for your support and help,

Best Regards,

Eric Charlet.

This is a strange problem that I understand is an issue. I do not have any BSOD on 1903. I updated my AW17R3 and XPS 15 (L501x) when the 1903 was offered in WU. I ran the SA on both shortly after the update and no BSOD.

I have to add that I have set all the (three) Dell Data Vault process to manual and stopped them from running automatically. They are known to give issues like freezing and in some cases BSOD's. You can give it a try if you dont want to wait for a official solution from DELL or MS.

If you do so make sure to sett these services to manual after every update of the SA program. The revert back to Automatic after each update.

How to open Windows Services Manager

DavidJoWi,

Click my Dell-name and private message me the pc service tag number as well as your registered name, email address, and phone number. If your system is out of warranty, click this link.

Hi echarlet,

Thanks for posting and for sending your service tag information.  Apologies that your system is not performing as expected.

A recent BIOS update should resolve your issue.  Which BIOS version are you currently running?

If there are no hardware issues then it could indicate a software or driver issue and may need further troubleshooting and possible resolution by the software team.

Here is information from the Dell knowledge base you may find helpful:

Analyze Blue Screen Errors with Dell Support Assist

echarlet, check your Private Messages. The service tag number you provided was for a Latitude E5470?

All of the drivers are in a single cab file that was updated tuesday.

https://www.dell.com/support/article/HOW13420/en

Hi Thomas,

this is probably why you are not seeing this issue but it also means that you are not automatically warned when new drivers are available, right ?
Probably, DELL service running while windows updates itselft to 1903 causes a bad system install.

However, Chenks76 reports that after an install of 1903 without supportAssists, he is still experiencing BSOD as soon as he reinstalls SupportAssist

BR,

EC,

Hello Robert,

My BIOS version is 1.10.1

BR,EC

Hi Speedstep,

'The forum is primarily user to user, with Dell employees moderating'

And... ? I am a user and I speak to users. I will get in touch with technical support thanks to my service express code withot any doubt.

BR,EC.

Chris M,

I tried many times to answer to your private message of your message but I always get a message related to an html issue or a max limit of messages I can send to you! Has it been set to zero ?

My Service TAG is for an XPS13 9350:

Thanks echarlet,

Were you able to resolve this issue with a bios update?  Even though you might have recently done the update, you can try it again to see if it changes things.

Additionally you can remove Dell SupportAssist from your system, but you need to remove all instances.  Some users have reported up to 3 instances and had to use a 3rd party program uninstaller to remove them all.  Once they are all removed, then you can reinstall the latest version of SupportAssist.

Let us know how it works out.

BTW the information we have for service tag you sent does not match the system you're posting about.  Could you please resend the service tag and/or the express service code to me in a private message?  

Thanks echarlet,

I've tried to reach out to you on a Private Message.  See if you can respond to it.  If you get the over limit error, please go to your private message box and delete some of the messages you've sent and received.  Thanks.