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symmetrix DMX 4 LUN Creation error
Dears,
While creating LUN on DMX4 , the following error has been reported. please kindly guide me what causing this error.
PROBLEM DESCRIPTION:
------------------------------------
The following error encountered while creating a LUN on DMX 4 xxxx
06/06/2011 09:58:20.927 32592 32764 {
06/06/2011 09:58:20.943 32592 32764 form meta from dev 06B0 config=Striped, stripe_size=1920;
06/06/2011 09:58:20.943 32592 32764 add dev 06B1:06B5 to meta 06B0, protect_data=FALSE;
06/06/2011 09:58:20.943 32592 32764 form meta from dev 06B6 config=Striped, stripe_size=1920;
06/06/2011 09:58:20.943 32592 32764 add dev 06B7:06BB to meta 06B6, protect_data=FALSE;
06/06/2011 09:58:20.958 32592 32764 map dev 06B0 to dir 8C:1 lun=2C2;
06/06/2011 09:58:20.958 32592 32764 map dev 06B0 to dir 9C:1 lun=2C2;
06/06/2011 09:58:20.958 32592 32764 map dev 06B6 to dir 8C:1 lun=2C3;
06/06/2011 09:58:20.958 32592 32764 map dev 06B6 to dir 9C:1 lun=2C3;
06/06/2011 09:58:20.974 32592 32764 }
06/06/2011 09:58:24.474 32592 32764 Submitting configuration changes..........................Submitted.
06/06/2011 09:58:24.802 32592 32764 EMC:SYMCONFIGURE iSymConfigChangeCont iSymConfigChangeControl:
session_id = 1
06/06/2011 09:58:33.380 32592 32764 EMC:SYMCONFIGURE cfgLogSymmwinError cfgSwValidate call to sil
sw_DoSymmWinService for SWS_CONFIG_VALIDATE failed with code: SWRS_ERR
06/06/2011 09:58:33.927 32592 32764 EMC:SYMCONFIGURE cfgSwValidate SID xxx config
server msg: 0x40002789: You have 7 boards of size 32GB, the number of boards of each
size must be even to allow physical mirroring.
06/06/2011 09:58:33.927 32592 32764 VALIDATE failure: The configuration change VALIDATE failed. Please s
ee the SYMAPI log file for more information
06/06/2011 09:58:33.927 32592 32764 Validating configuration changes..........................Failed.
06/06/2011 09:58:33.943 32592 32764 EMC:SYMCONFIGURE iSymConfigChangeCont iSymConfigChangeControl:
session_id = 1
06/06/2011 09:58:35.349 32592 32764 Closing configuration change request......................Closed.
06/06/2011 09:58:38.990 32592 32764 Terminating session with configuration server.............Done.
06/06/2011 10:00:19.255 6580 7208 EMC:ECC iSymTierGet (SYMAPI_C_NO_TIER_FOUND)
06/06/2011 10:00:27.129 6308 31776 EMC:ECC emcSetupLunMaskSessi Skipping call to emcSymLo
ckSym
06/06/2011 10:02:15.160 6308 31776 EMC:ECC emcSetupLunMaskSessi Skipping call to emcSymLo
ckSym
06/06/2011 10:02:36.222 6580 7220 EMC:ECC iSymTierGet (SYMAPI_C_NO_TIER_FOUND)
06/06/2011 10:02:45.066 4864 5308 EMC:EVTdaemon SymFastQuery emcOptimizerResponseDataP
eek() - timed out waiting for response mailbox update
06/06/2011 10:02:45.082 4864 5308 EMC:EVTdaemon SymFastQuery The Optimizer UNKNOWN Con
trol operation on SYMID:000292601706 FAILED (1591).
06/06/2011 10:02:45.082 4864 5308 EMC:EVTdaemon iSymFastQuery Calling Optimizer interna
l routine emcNewOptmzrStatusGet failed (SYMAPI_C_OPTMZR_REQUEST_TIMEOUT)
06/06/2011 10:04:11.784 6308 31776 EMC:ECC emcSetupLunMaskSessi Skipping call to emcSymLo
ckSym
mlee2
108 Posts
0
June 6th, 2011 00:00
Hello WishtobeMrEMC,
I suggest opening a Service Call (via Live Chat or via the Web)...
The SYMAPI error message "SID xxx config server msg: 0x40002789: You have 7 boards of size 32GB, the number of boards of each size must be even to allow physical mirroring" suggests a hardware failure (failed memory board).
Refer to solution emc185045.
It is an older article and may not apply but the script failure and error message will need further investigation by EMC support staff (I don't think it is an issue the community can help with
).
Best Regards,
Michael.
PedalHarder
465 Posts
1
June 6th, 2011 00:00
You probably hve a hardware issue on your DMX. Please open a service request and reference EMC KB emc185045
wishtobeMrEMC
155 Posts
0
June 6th, 2011 01:00
thank you Jason and Micheal .. i have already opened a case with EMC .. keep you posted the root cause ..
mlee2
108 Posts
0
June 6th, 2011 01:00
Thanks Jason,
You type faster than I do (or you type a lot less
). I hit "Post Message" just as your response came up... You are welcome to the points. 
Technical Support here suggested contacting the PSE Lab (either a syscall has failed to correctly detect the running memory configuration OR there may be an actually memory card fault).
Regards,
Michael.
RRR
5.7K Posts
1
June 6th, 2011 23:00
It seems you have a failed board indeed. I'd create an official service request and have EMC take a look at this. They should be able to dial in and fix the issue for you.