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March 19th, 2016 05:00

Can't remove Open Manage

Hoping someone out there can give me some assistance.

I have a Dell PowerEdge T710 running SBS2008 R2.  We are trying to update the Openmanage.  Currently, I believe it is running 6.2??  When I try to uninstall, this is the message that I get:

Error 1321.  The installer has insufficient priveleges to modify the file c:\Program files (x86)\Dell\SysMgt\iws\config\keystore.db.

I tried using OMCLEAN tool, but it failed.  I don't know the exact failure.   I would have to rerun it and post. Tried installing Revo Uninstaller, but Openmanage is not listed.  

Does someone know of another way to get this uninstalled?  Appreciate any help.

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6.2K Posts

March 19th, 2016 14:00

Hello

Error 1321.  The installer has insufficient priveleges to modify the file c:\Program files (x86)\Dell\SysMgt\iws\config\keystore.db.

It is a permission issue within the operating system. Try manually deleting the keystore.db file to try to generate a more informative error as to why the operating system is not allowing you to delete it.

Thanks

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