iDRAC 7 Enterprise password lost

Arnaud-Interhyve,

In order to reset the password you would need to reset the Drac. In order to do that you would need to run a racadm racresetcfg command and it would restore the Drac to factory defaults. Therefor the user:pass would Root:Calvin. Now resetting the configuration would mean you would have to reconfigure the Dracs IP and configuration locally again.

As described on pg 97 - 

ftp://ftp.dell.com/Manuals/all-products/esuprt_ser_stor_net/esuprt_poweredge/poweredge-m1000e_Developer's%20Guide6_en-us.pdf

Let me know if this helps.

Hello Chris,

Thank you for your response. I really appreciate ! 

When I run the command from the cmd on the server, I get this message :

C:\Users\Administrator>racadm racresetcfg

IMPORTANT NOTE!
The RAC is unable to communicate with the BMC. This condition may
occur because of (1) no BMC is present, (2) missing or disfunctional
IPMI-related software components. Many RAC features depend on BMC
connectivity in order to work properly, and you may see failures
as a result.
ERROR: RACADM is unable to process the requested subcommand because there is no
local RAC configuration to communicate with.

Local RACADM subcommand execution requires the following:

1. A Remote Access Controller (RAC) must be present on the managed server
2. Appropriate managed node software must be installed and running on the
server

Can you help me with this? I'm sorry I don't installed it so I don't know really how it's working... 

Thanks,

Arnaud

It looks like you don't have drac tools loaded. You will need to install OMSA on the server and reboot. Upon rebooting you will be able to run the command.

OMSA - http://www.dell.com/support/drivers/us/en/19/DriverDetails/Product/poweredge-t320?driverId=CWHRG&osCode=WS8R2&fileId=3267736217&languageCode=en&categoryId=SM

Hi Arnaud,

You can reset the iDRAC password through iDRAC Settings option.Fo this you should have physical access to the server.

Reboot your server and press F2 button during POST to enter system setup. Here go to iDRAC settings and choose user configuration.

You can change your username and password here.

Thanks,

Sushma

Hello Sushmah and Chris,

If it's possible to do this I prefer, but it's sure that it's possible by doing this ?

"

Reboot your server and press F2 button during POST to enter system setup. Here go to iDRAC settings and choose user configuration.

You can change your username and password here."

Because it's in a customer office and I don't want to cut them the access to the server if it's not sure :) There are mails and files on this server so... I want to be sure before cut them, but the operation should not take more than 10-15min correct?

Thanks,

Arnaud

Hi Arnaud,

   Yes Its possible! and it will not take more than 10- 15 mins!

Thanks,

Sushma

Sushma, 

Are there any special instructions here if the server you're rebooting is hosting vSphere 5.0? I am in a similar situation. The Net admin before me did not leave any documentation.

Thanks

No there is no difference. Just press F2 for the BIOS or F10 for the LifeCycle controller.

LifeCycle Controller

"Reboot your server and press F2 button during POST to enter system setup. Here go to iDRAC settings and choose user configuration."

I've tried doing this and my credentials still failed.  I've also tried resetting the iDRAC to default settings.  I'm working on a Dell PowerEdge R610 at home.  Any other suggestions or advice would be greatly appreciated.  Thank you!

a CUSTOMER WANTS TO REST THE iDRAC and revert the password back to secure default password. What option should they used, I need a COMMAND.