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October 18th, 2016 06:00

Dell Active Pen button not working consistently...

My Dell Active Pen's (Dell P/N 750-AAMI) button doesn't respond to the tablet on a consistent basis. If you press it for 0.3 secs. it's supposed to bring up the sketch mode and double-pressing it brings up the Windows Ink feature but the only way I can seem to get this to work is by unpairing the pen and then reconnecting it to the tablet's Bluetooth. If I sleep the tablet and reawaken it, the pen button is unresponsive again.
I'm not that into these features anyway but I'd like what I buy to work. Any suggestions?

December 7th, 2018 10:00

I'm having precisely the same problem on a 7390 2-in-1. The button works fine immediately after pairing but after some time it fails and doesn't work again unless the device is paired whereupon it works for a few minutes only.

2 Posts

May 14th, 2020 13:00

same issue here.. XPS 7930 2in1 - only worked 1st time i paired the pen.. never again since then.. 

1 Message

May 21st, 2022 15:00

Hey Dell, what's wrong with your software? I have the same problem.

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