Hi Ranida,

I just sent you a private message. Let's take this one offline so I can look into it for you.

Thanks,

Amy

Hi Chike99,

The OTA update for Rogers is still to be determined at this point. I'm also not sure if and when we will offer an unlocked version in Canada. Send me a private message with your order number so I can look at it. I know of some customers who have purchased units in the US and moved to other countries. If you are looking to connect your Streak to another service provider, I'm not 100% sure that it will work. If you do end up buying an unlocked unit from US and it doesn't work out, I can work with you to get it returned.

Thanks,

Amy

Hi Streak2046,

I can't give you exact dates, but I recommend that you (and other Hong Kong unlocked Streak customers) check back in one week. Follow the instructions on the blog for manually checking for the update.

Thanks,

Amy

For everyone fretting about the carrier/network locks on their Dell Streak, you should check out http://rebelsimcard.com . I got frustrated with O2 not playing nice about unlocking my Streak and finally picked up this sim.. Now my Dell Streak works on non-O2 networks just fine.. It's a brilliant solution.. Apologies for the fanboy rant.. :-)

Amy,

My company has corporate account with Dell. I got unsubsidized version of Streak and got it unlocked by calling AT&T. However I can't use it with my TMo service as 3g bands are not supported in this device.

I actually was waiting for your reply and hopeing that you would say something like "A true consumer version of unlocked coming in next few weeks."

I will be waiting for this True Unlocked version so that I can stick with my existing service provider.

Thank you Amy for your reply.

Anand D (Mister D)

Hi Roshan,

I am not sure about all other service provider but Dell Streak US version will still be using Tmobile's EDGE network and not 3G network capabilities even with RebelSim.

Hi Prowing,

If you purchased the Streak in the U.S. because you were under the impression it was unlocked, then I would recommend calling the Mobile Devices queue to request a return, so you can place another order for the unlocked version when it becomes available in the next few weeks. I don't believe an exchange from one to the other will be possible because of the associated contracts, so a return and re-order is your next best option.

Let me know if you have any trouble getting this done.

Thanks,

Amy

Hi Mister.D,

Technically we are not selling a true 'Unlocked' version in the U.S yet. Another customer sent me the following link, but it is not a consumer product link. This is for our business products.  It's mainly for corporate or enterprise users who have their own corporate AT&T SIMs. It's still locked to AT&T.  A true consumer version of unlocked coming in next few weeks.

http://configure.us.dell.com/Dellstore/config.aspx?c=us&ccc=true&cs=04&dm=true&l=en&oc=DellStreakUnlockedSAP&prod=false&vw=icon&fb=1

Thanks,

Amy

Using RebelSim, I've tried the Dell Streak on the Orange network in the UK.. 3G works just fine.. Don't have any other SIM to test with..

Hi Mohmiller,

Yours would be considered locked to the AT&T network with no contract. Dell does not have unlock codes available. I've heard a few customers contacted AT&T directly to get an unlock code, but I don't believe that is going to affect your update deployment date.

Send me a private message with your Streak service tag and  firmware version so I can double check for you.

Thanks,

Amy

Hi Healthservices,

That would be a correct assumption. That is why the blog post recommends a specific backup process using the Dell Backup & Restore app. After you successfully update to 2.2, you will need to uninstall the Dell PC Suite and download/install the new version, which is called Dell Mobile Sync. You can download the software from Nero here: http://www.nero.com/link.php?gen_id=10&to=9999&installmd5=mhubdell&prg=installmhubdell-1.exe

Thanks,

Amy

Hi Jeremy,

Good point. I was actually  supposed to remove the specific date from my FAQ (notice that it was not in the Direct2Dell blog). That was an intitial target date. In general, Streaks locked to the AT&T network (with or without contracts) are targeted for December rollout of the update. So really no difference between Best Buy and Dell purchased Streaks.  I'll update the FAQ.

Thanks for pointing this out.

Thanks,

Amy

uk unlock streak still cant nothing update here,firmware on1.6 build number 6267 ,please help ,thx

Hi Ryan,

In that case, I would check for the update in about a week.

Thanks,

Amy