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Dell Venue 11 5130
The Venue was powered on yesterday and plugged into (original adapter and cord) I had Netflix movie playing while I was working from my desktop.
If I recall the battery was 55% approx. Correct me if I am wrong, with the 5130 plugin the battery should not drain. The battery icon shows plugged in and charging.
The problem is while the movie was playing the 5130 died I thought the device failed. The problem turned out to be is, while plugged in the battery drained to 0% .
This is a serious flaw of all my devices this is the only one that cannot run on adapter power first while charging. I am really really disappointed.
Anyone else experience this problem?
talakaci
5 Posts
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August 4th, 2014 06:00
britepencil
8 Posts
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August 4th, 2014 08:00
once logged into the services wind F12 on boot up error messages about the adapter was only a 3W adapter but indicated that a 23 watt adapter is required hence the battery drain to zero% when plugged in...very odd.
Dell support was not a lot of help other than to RMA, I fiddled with the connector to the Venue power port and presto I got the system to recognize the full adapter as a 23W no errors and charging normally
With any port that has constant use of push in / pull out will have ware tear but not after a couple of weeks.....My advice is to make sure the cord is well seated into the Venue power port..see if that resolves the recharge rate
Faithfulsongbir
1 Message
0
September 22nd, 2014 21:00
Yes. I have had the same problem. Plugged in and charging, yet not charging and saying my adapter is only a 3w, when it has the original adapter plugged in. Discouraging to say the least, since I have had to send it back to be serviced twice in a month!! The motherboard died, then they sent it back without the Windows product key. *sigh*
neverlandradio
2 Posts
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November 16th, 2014 07:00
I also have the problem since yesterday. Tablet only charges with 3W instead of 23. I have the Tablet for a little over 6 month and so far i did not have the problem.
Tried to jiggle the connector did not help. Also installing the new Bios Version 9 and reinstalling most of the drivers did not have any effect. i changed the settings in the power managers, also no effect.
Where does this come from? What else can I do? It is the third time I have major issues with the dell tablet. It also is the second modell I have. I expect dell to give provide a solution or I will make them give me my money back.
neverlandradio
2 Posts
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November 16th, 2014 08:00
Ok I'll try to contact the support tomorrow.
talakaci
5 Posts
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November 16th, 2014 08:00
They changed the charger unit of motherboard and problem was solved. But after two months, I have that issue, again. This week, I am going to send it for repair, againnnn. Also, I will extent the warranty for another one year. This seems a common problem, and Dell couldn't handle it. I'm done with Dell, never buy anything again. I am not a law expert, but there should be a legal way to refund.
standds
1 Message
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November 16th, 2014 13:00
Lost all faith in dell products. spent over $50,000 over the past two years with only 60% of the products work properly!
Pat Fahey
9 Posts
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December 11th, 2014 11:00
I notice that Dell Representatives quite often jump in with answers.
It seems that they have no good answer for the charging problems.
I have 5 of these units with another 7 on order, i am wondering if I should just return them and move to a surface 3.
My faith in Dell would be helped if the techs would respond to this issue.