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4 Apprentice
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828 Posts
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2279457
April 29th, 2014 17:00
Dock external video troubleshooting and single thread
Trying to consolidate all of the dock video threads into a single one. This will help me to gather information on what is and is not working out there and get it to engineering to resolve. I'll edit this first post to keep everything updated in one place. This should make it much easier to find information going forward.
Steps to take before reporting an issue:
1) Check the revision on your dock. If you look at the bottom of the dock, you will see a variety of labels. The PPID label is on the right side of the group of labels and will include a revision number at the end. Verify that you have an A01 revision. If you have A00 and if video doesn't work after trying the remaining steps in this guide, contact support and have your A00 replaced with A01.
2) Be sure to update your device to the latest BIOS (currently A11 for the 713x and A07 for the 5130). For the 713x, select the appropriate version for your product.
3) Update to the latest video driver. This is currently 3496 for the 713x and 3366 for the 5130 (note that 5130 driver is bundled in the A06 chipset driver).
4) Connect your monitor(s) to the dock. The preferred method is to use straight DP to DP or HDMI to HDMI cables. Dongles will work, but note that DP dongles must be "active". DP++ dongles (non-active) will not work with this docking station. Passive HDMI dongles are OK. Use good quality cables and dongles. Monitors should be HDCP compliant.
5) Turn monitors on and set up external video either via the Intel graphics driver options or via WIndows Devices/Project option. The 5130 will support the LCD + one external display (two displays can mirror content if desired). The 713x will support the LCD + two external displays (each displaying unique content). The 713x will support daily chained DP 1.2 monitors. Dual external monitors can run at FHD (1920) and a single external monitor via DP can support 2560.
6) At this point, your external monitor should be working. If it is not, a couple of additional troubleshooting steps to take follow.
6.1) Remove and reinsert monitor cable to dock.
6.2) Make sure dock power is good (LED at front of dock should always be on when good power is present)
6.3) Make sure that monitor has correct input source selected and that cabling is routed to correct ports.
6.4) Undock and redock tablet to see if any change occurs.
6.5) For the 713x tablets, try rolling back to the A00 video driver 3316 to see if this makes any difference.
7) If external video is still not working as you expect it to, please post to this thread with the following information.
7.1) Confirmation that you have tried the above steps and that you do indeed have an A01 dock.
7.2) Brand and model number of your monitor(s).
7.3) Setup information (e.g. how is everything connected)
7.4) If using dongles, brand and model number of dongle if known
7.5) Specific problem(s) you are seeing.
Watch for updates to this thread as information develops. I'll be updating below tables fairly frequently - I need to dig up the test reports and add all of that information here soon.
List of monitors confirmed to function:
1907WPc (DVI)
2007WFPb (DVI)
2407WFP (DVI)
E248WFPb (DVI)|
P2213 (DP, DVI)
SP2208WFPt (DP/DVI)
U2410 (DP/HDMI/DVI)
U2413 (DP)
U2711 (DP/HDMI/DVI)
U3011
List of monitors reported to have issues:
U2312 (DP to DP) - No video sync with 3412, seems to work with 3316.
U2412M same issue as U2312
ST2220L (HDMI to HDMI) - Not detected after dock power removed/reinserted. Workaround is to remove HDMI and dock power, plug in power first and then HDMI.
ST2340t (HDMI to HDMI with USB 3.0 touch) - Tablet thinks monitor is USB after suspend/resume
Acer G246HL - DP flickers/image doesn't fill screen (with Cable Matters active DP dongle), another where monitor doesn't work at all.
Dell E198FPf - DP flickers/image doesn't fill screen (with Cable Matters active DP dongle).
NEC LCD17V-BK - - DP flickers/image doesn't fill screen (with Cable Matters active DP dongle).
Viewsonic VA702b - - DP flickers/image doesn't fill screen (with Cable Matters active DP dongle).
Acer AL1716 - - DP flickers/image doesn't fill screen (with Cable Matters active DP dongle).
E2209Wc - Works via HDMI but not via DP
AOC E2450SWH - HDMI works fine, DP to HDMI (Astrotek AT-DPHDMI-MF Active) flickers. DP to VGA (Comsol DP-VG-AD) flickers. Persistence issues.
Dell P2314H - DP to DP - long delay, doesn't work at all or flicker.
Dell P2314H - DP to DP - long delay for DP monitor to come up after HDMI is working. Ok with monitor power management disabled.
E2209Wc - DP to DVI shows up in displayport topology but monitor won't work.
Dell P2414H - DP only works 10% of the time
Dell P2210 - DP only works 10% of the time
Dell P2210f, 2210t, 2210Hc - Don't work DP to DP
Dell E220Wf - Won't work DP to DVI
Dell 2009Wt - Won't work DP to DVI
Dell 2213 - Some work some don't?
Dell U2413 - No video via active DP to HDMI adapter, works fine with straight DP
Dell 2414Hb & Dell 2009Wt - DP to DP - failure to redetect after dock cycle, only mirrors, won't extend.
HP LA1951g - Flickering when using VGA, OK with HDMI to DVI
P2210f - OK with DP to DP, problematic otherwise.
Dell U2412m - doesn't work with DP
Dell S2240M - Doesn't work with DP to DVI active adapter
P2314H - DP to DP fails to reconnect after sleep cycle
List of dongles confirmed to function:
Cable Matters Gold Plated Active DisplayPort to HDMI Male to Female Adapter (tested on 7130)
Cable Matters Gold Plated Active DisplayPort to DVI Male to Female Adapter (tested on 7130)
Bizlink Dual Link DP to DVI Adapter (sold out for now)
List of dongles confirmed to have issues:
Any DP++ (passive) dongle - dock does not support DP++ (passive) DP dongles.
Thanks!
0 events found
DELL-Brian B
4 Apprentice
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828 Posts
1
July 1st, 2014 11:00
Just wanted to give you an update - new driver is in internal testing still and is looking good so far. I'm hopeful that we will be able to get it on support.dell.com soon!
Gumps
4 Posts
0
July 5th, 2014 10:00
gregpolen
92 Posts
0
July 5th, 2014 13:00
I have the dock and my Venue charges while on the dock. The power plug of the first rev of the dock would tend to come out, so that may have happened to that user. Dell fixed the power plug problem and any new docks will have the newer power plug.
Gumps
4 Posts
1
July 5th, 2014 23:00
milanp
13 Posts
0
July 7th, 2014 07:00
I have the following problem:
With one of my Dell Venue 11 pro i5/8GB/256GB SSD, no video out comes out of the dock on both the connections HDMI,DP.This tablet had the mainboard replaced because it suffered from the slow boot/inability to update bios. The second tablet displays video out without any problems on both the docks that I have.
The first one does not detect the battery in dell tablet keyboard at all. The second one detects it without any problem.
Has something been changed on the new motherboard revisions, should I change the dock or tablet?
I have the following:
2 x Venue 11 pro I5/8GB/256GB SSD with 2 x docks + 2 x tablet keyboards with battery.
Both tablets have revision A00 of the motherboard.
The one that makes the problem with video out has BIOS A12,but the same happens with BIOS A10.
This one alse has the latest touch panel firmware update + LCD video Samsung firmware update.
The other one has A00 motherboard, BIOS A10, and cannot be updated to A12 and has the slow boot problem also.
Both docks are A00 revision.
Crusher-2
10 Posts
0
July 8th, 2014 12:00
This is not going over well at all with our CEO. Before placing this order I saw in the specifications an “ * ” about the DP being used with adapters so I contacted my Dell rep prior to purchasing anything to confirm that I’d have no issues running two monitors on this system. He explained that with my configuration I’d have no issues since I was direct connecting the monitors natively with no adapters. I moved forward with the order and to my dismay and our CEO’s the DP monitor has a mind of its own and works only when it feels like it; he’s NOT amused! I’ve upgraded video drivers to “7130_Video_Driver_8GXR9_WN_10.18.10.3496_A02.EXE”, BIOS to A12 etc… no help. One monitor is connected with an adapter (StarTech 8” HDMI to DVI) which has never failed. According to the monitor specs I shouldn’t have had to use this adapter. The specs state that it’s HDMI but I found out that it isn’t when I received it. (“Connectivity Technology: DVI-D / HDCP / VGA / HDMI / 1 DisplayPort / 2 USB 2.0”) The DP monitor is connected with the cable supplied by Dell directly to the Tablet Dock. The DP monitors blank out on both his office and home office environments. In order to get it back he either has to reboot, go into screen resolution settings to re-enable it or both. This also switches what he wants to be the primary display; just insult to injury I guess. I have Pro support on this but I don’t see any logic in opening a case when it’s evident there’s a hardware/software issue and Dell has no solution. :emotion-12:
Configuration
bribiesca
67 Posts
0
July 8th, 2014 12:00
The work around for that is set the monitors to never sleep when plugged in.
Then you have to run this
powercfg.exe /setacvalueindex SCHEME_CURRENT SUB_VIDEO VIDEOCONLOCK 14400
The above number is in seconds. You can get more info here:
http://support.microsoft.com/kb/2835052
Crusher-2
10 Posts
0
July 9th, 2014 10:00
I had already set the monitors to never sleep when plugged in. I ran the script yesterday and once again today the monitor was black and disconnected when the CEO returned from a meeting. I checked and the monitor was set to go to sleep after 10 minutes again. We have set this to never many times and it always reverts to 10min. I checked via rsop.msc and we have no GPs affecting power management on his system.
Crusher-2
10 Posts
0
July 9th, 2014 12:00
I ran the power config command again from an elevated command prompt with the following:
powercfg.exe /setacvalueindex SCHEME_CURRENT SUB_VIDEO VIDEOIDLE 14400
powercfg.exe /setacvalueindex SCHEME_CURRENT SUB_VIDEO VIDEOCONLOCK 14400
I'll wait a day or so if it takes that long and see what happens. If this doesn't work I don't know what to do, our CEO is getting very frustrated.
bribiesca
67 Posts
0
July 9th, 2014 14:00
Be sure to set that to a good time limit. If he is away from his desk at 5 hours at a time. Then you will want to increase that to a ridiculous number. Just FYI. I have some here that I have it set to 144000
Crusher-2
10 Posts
0
July 10th, 2014 11:00
The CEO just called me, the DP monitor is disabled again, this has to be fixed! We spent well north of $2K on this system to replace a worn out Latitude and all I've achieved is to piss off the CEO. PLEASE HELP!
Crusher-2
10 Posts
0
July 11th, 2014 06:00
Alright I'm tired of this and so is our CEO. It's acting up again this morning after 20 minutes yet I have the following settings for on AC "VIDEOIDLE & VIDEOCONLOCK to 4000000000"; that's 46,300 days.
I'm going to order two USB to DVI video adapters, one for each of his offices plus two DVI video cables. This will take the DisplayPort out of the mix which has been the only monitor I’m having issues with. I’m looking at the StarTech “USB 3.0 to DVI External Video Card Multi Monitor Adapter with 1-Port USB Hub” from Provantage at $63 each. I think this should do the job, it’s capable of higher resolution than the monitors which are only 1400X900. Any thoughts???
shonken
4 Posts
0
July 14th, 2014 11:00
DELL-Brian B
4 Apprentice
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828 Posts
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July 14th, 2014 13:00
The new driver was posted over the weekend and is in validation now. Assuming all goes well, we should be able to get posted in <2 weeks.
cciele
4 Posts
0
July 17th, 2014 17:00
Today I was surprised to find that FedEx had delivered a replacement dock for my Venue 11 Pro. I had been having problems with the dock's HDMI port not recognizing my Samsung SyncMaster 2220WM monitor (my workaround had been to use the monitor plugged in directly through the tablet's mini-HDMI port). Hadn't gotten around to contacting Dell about the dock issue though, since I got it in January.
Anyhow, I was able to get the monitor working with this new dock. Thank you!