Dock external video troubleshooting and single thread

Trying to consolidate all of the dock video threads into a single one.  This will help me to gather information on what is and is not working out there and get it to engineering to resolve.    I'll edit this first post to keep everything updated in one place.  This should make it much easier to find information going forward.

Steps to take before reporting an issue:

1) Check the revision on your dock.   If you look at the bottom of the dock, you will see a variety of labels.   The PPID label is on the right side of the group of labels and will include a revision number at the end.   Verify that you have an A01 revision.   If you have A00 and if video doesn't work after trying the remaining steps in this guide, contact support and have your A00 replaced with A01.

2) Be sure to update your device to the latest BIOS (currently A11 for the 713x and A07 for the 5130).  For the 713x, select the appropriate version for your product.

3) Update to the latest video driver.   This is currently 3496 for the 713x and 3366 for the 5130 (note that 5130 driver is bundled in the A06 chipset driver).

4) Connect your monitor(s) to the dock.   The preferred method is to use straight DP to DP or HDMI to HDMI cables.   Dongles will work, but note that DP dongles must be "active".   DP++ dongles (non-active) will not work with this docking station.   Passive HDMI dongles are OK.   Use good quality cables and dongles.   Monitors should be HDCP compliant.

5) Turn monitors on and set up external video either via the Intel graphics driver options or via WIndows Devices/Project option.   The 5130 will support the LCD + one external display (two displays can mirror content if desired).  The 713x will support the LCD + two external displays (each displaying unique content).  The 713x will support daily chained DP 1.2 monitors.  Dual external monitors can run at FHD (1920) and a single external monitor via DP can support 2560.

6) At this point, your external monitor should be working.   If it is not, a couple of additional troubleshooting steps to take follow.

6.1) Remove and reinsert monitor cable to dock.

6.2) Make sure dock power is good (LED at front of dock should always be on when good power is present)

6.3) Make sure that monitor has correct input source selected and that cabling is routed to correct ports.

6.4) Undock and redock tablet to see if any change occurs.

6.5) For the 713x tablets, try rolling back to the A00 video driver 3316 to see if this makes any difference.

7) If external video is still not working as you expect it to, please post to this thread with the following information.

7.1) Confirmation that you have tried the above steps and that you do indeed have an A01 dock.

7.2) Brand and model number of your monitor(s).

7.3) Setup information (e.g. how is everything connected)

7.4) If using dongles, brand and model number of dongle if known

7.5) Specific problem(s) you are seeing.

Watch for updates to this thread as information develops.   I'll be updating below tables fairly frequently - I need to dig up the test reports and add all of that information here soon.

List of monitors confirmed to function:

1907WPc (DVI)
2007WFPb (DVI)
2407WFP (DVI)
E248WFPb (DVI)|
P2213 (DP, DVI)
SP2208WFPt (DP/DVI)
U2410 (DP/HDMI/DVI)
U2413 (DP)
U2711 (DP/HDMI/DVI)
U3011

List of monitors reported to have issues:

U2312 (DP to DP) - No video sync with 3412, seems to work with 3316.
U2412M same issue as U2312
ST2220L (HDMI to HDMI) - Not detected after dock power removed/reinserted.   Workaround is to remove HDMI and dock power, plug in power first and then HDMI.
ST2340t (HDMI to HDMI with USB 3.0 touch) - Tablet thinks monitor is USB after suspend/resume

Acer G246HL - DP flickers/image doesn't fill screen (with Cable Matters active DP dongle), another where monitor doesn't work at all.

Dell E198FPf - DP flickers/image doesn't fill screen (with Cable Matters active DP dongle). 

NEC LCD17V-BK -  - DP flickers/image doesn't fill screen (with Cable Matters active DP dongle). 

Viewsonic VA702b -  - DP flickers/image doesn't fill screen (with Cable Matters active DP dongle). 

Acer AL1716 -  - DP flickers/image doesn't fill screen (with Cable Matters active DP dongle).  

List of dongles confirmed to function:

Cable Matters Gold Plated Active DisplayPort to HDMI Male to Female Adapter (tested on 7130)

Cable Matters Gold Plated Active DisplayPort to DVI Male to Female Adapter (tested on 7130)

Bizlink Dual Link DP to DVI Adapter (sold out for now)

List of dongles confirmed to have issues:

Any DP++ (passive) dongle - dock does not support DP++ (passive) DP dongles.

Thanks!