Macrium Reflect backup error

Question

I realize this is not the Macrium support forum.

I have successfully backed up and restored my DVP8 using MR many times.

I have a couple of times received an error:

"error reading volume bitmap error code 1"

The error instructs me to run chkdsk on c:.
I do that and then try to do the backup again, but I get the same error code.

MR support says:

"This error can mean that other software on your PC is stopping Macrium Reflect from reading your disk. Please can you temporarily disable your anti-virus software and try your backup again. "

I don't have any other software running when I run MR, as far as I know.
Is there something I can check to confirm this?

I don't remember what changed the last time I got this error, because I was able later to run a backup.

TIA

maxd · Answer

Did you pause/disable Bitlocker ?

GreenMk · Answer

Did you pause/disable Bitlocker ?

Thanks for your reply Max. I didn't even know what it was until I looked it up just now. :)

No, I hadn't paused/disabled it. How do you do it?

I'll give an update on how things went the past few days.

After banging my head against the wall and not being able to make a backup (I tried many times, always with the same error message) I gave it a rest for a day and thought about what my next step should be.

I decided to restore the same working backup I had previously restored to.

I had a few minor changes I wanted to make to my tablet before making the backup (the one that wouldn't work).

But after restoring, I simply wanted to do a test to see if I could make ANY backup.

So I made just one simple change (which would show which backup I made) and tried to backup my system.

This time it worked! Woo Hoo!

OK. So now I went ahead and made the other minor changes and tried to backup again.

It didn't work again! Same error message!

Which is leading me to believe that Macrium has deliberately injected something into their code to cause problems for users of their Free edition. :(

GreenMk · Answer

Perhaps this thread can help with your intermittent problem:

http://smsupport.macrium.com/topic.asp?TOPIC_ID=2493

If I ever use an imaging process I think I'll start here:

http://forum.tabletpcreview.com/threads/step-by-step-guide-to-creating-a-factory-backup-image-for-the-dell-venue-8-pro.60222/

You could disable Windows Defender service if the first thread doesn't help you.

Thanks Max.

I had already read both of the threads you linked to above.

The Macrium didn't help and the DVP8 link is for a *factory* backup which is different than what I am doing.

It is also extremely complicated (the method he is describing).

maxd · Answer

Perhaps this thread can help with your intermittent problem:

http://smsupport.macrium.com/topic.asp?TOPIC_ID=2493

If I ever use an imaging process I think I'll start here:

http://forum.tabletpcreview.com/threads/step-by-step-guide-to-creating-a-factory-backup-image-for-the-dell-venue-8-pro.60222/

You could disable Windows Defender service if the first thread doesn't help you.

GreenMk · Answer

Too turn off the Windows Defennder, open the WD program by using Search\"Windows..., and in Settings/Real-time Protection uncheck the 'radio button'.Remember to check it again.

Thanks Max, I found Windows Defender and disabled Real-time protection.

Then I re-booted to make sure it was locked in.

Then I tried to make another backup image but once again I got the same error message. :(
The message tells me to run chkdsk on c: with /f.

I do that but my c: drive is clean. No errors show up at all.

Do you know of any other programs that might be running in the background besides Windows Defender?

It's quite frustrating.

maxd · Answer

Too turn off the Windows Defennder, open the WD program by using Search\'Windows..., and in Settings/Real-time Protection uncheck the 'radio button'.Remember to check it again.

maxd · Answer

Actually, from some things i've rad tonight, the problemm may be linked to the free version; that said:

http://en.community.dell.com/support-forums/mobile-devices/f/3824/t/19581946

can't recall the activation/disable procedure at the moment and i'm getting tired.

you could also try a clean boot and run the following:

sfc /scannow but i would be surprised if they help.

GreenMk · Answer

Actually, from some things i've rad tonight, the problemm may be linked to the free version; that said:

My suspicion is that it is linked to the free version.

As I mentioned a couple of posts ago, I was able to make another backup by going back to one of my good restores and making a very simple change.

I hadn't tried to make any other backup until this evening.
I really didn't change much at all. Just added the touchmousepad, that's all.

Sure enough, when I tried to make a backup with Macrium it failed with the same error message. :(

I just hope that my restores (which have worked up until now) won't fail me down the road.
But it's frustrating that I can't make a new backup when I want to.

maxd · Answer

what i would try is: uninstall macrium and reboot/then delete the program in the registry./then install the latest version. do so only if you know how to use the regedit command and/or know how to properly back up the registry and restore it if necessary (Advanced). This is a long shot and probably not worth trying unless you're familiar with the process.

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Macrium Reflect backup error

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