By any chance, did you purchase using a credit card which might double the warranty? If so, speak with your credit card company about your remedy--presumably, a replacement.
I did but it doesn't extend the warranty. I finally got this escalated to Corporate and they are now requesting a photo of the bottom of the dock to prove it is one of the first ones they distributed and replaced.
Hopefully they will replace it because one of the links I sent them was one from the Dell knowledge base site that states there is a problem with the Displayport on the version of the dock I have. We'll see. This will help determine if I ever buy another Dell product or recommend Dell again.
Mikerman
915 Posts
0
August 21st, 2015 21:00
By any chance, did you purchase using a credit card which might double the warranty? If so, speak with your credit card company about your remedy--presumably, a replacement.
Freway01
12 Posts
0
August 22nd, 2015 07:00
I did but it doesn't extend the warranty. I finally got this escalated to Corporate and they are now requesting a photo of the bottom of the dock to prove it is one of the first ones they distributed and replaced.
Hopefully they will replace it because one of the links I sent them was one from the Dell knowledge base site that states there is a problem with the Displayport on the version of the dock I have. We'll see. This will help determine if I ever buy another Dell product or recommend Dell again.
Mikerman
915 Posts
0
August 22nd, 2015 08:00
Good for you--good luck!