KaosDad
1 Copper

Venue 10 Pro 5055 in a constant reboot cycle

Got the tablet running Windows 8, upgraded to 8.1 then finally 10.  I wanted to restore it to factory, now that I've learned a thing or two about Win 10.  However, now the tablet is in a constant reboot cycle; it displays the dell logo, then some sort of error message about creating TPM2.

By pressing volume up on the tablet, I can get the root menu option, but the tablet won't accept keyboard input.  I have also tried pressing and holding the volume up tab during boot up.  Tried all options with keyboard docked & un-docked, power plugged in and not plugged in.  Do I now own a brick? Or what do I do next?

Thanks.

Tags (1)
0 Kudos
13 Replies
JediKanigit
1 Copper

RE: Venue 10 Pro 5055 in a constant reboot cycle

I am now experiencing this myself, the message pops up, "Rebooting system to make TPM2 settings in effect" Tried everything to be able to boot from a usb drive to re-install windows and cannot get out of the boot loop, searches online don't show anything, guess I am gonna have to call Dell during their week day only hours to have them fix this.

0 Kudos
jabrown9497
1 Copper

RE: Venue 10 Pro 5055 in a constant reboot cycle

Have you gotten a fix? I have reset my tablet a few times before and never had an issue. Last time I reset the tablet was about a month and a half ago and never had an issue. Reset it last night and now I'm having the same issue you are having. Issue, warranty expired 1 month ago. Never had an issue resetting until the warranty expired. Have you found a fix for this? I can't even get into the bios screen

0 Kudos
JediKanigit
1 Copper

RE: Venue 10 Pro 5055 in a constant reboot cycle

Never found a fix, but I checked my warranty status online and it is still covered. Called Dell and they sent me a box to ship it back. Gonna pack it up tonight after work and send it in. When I get it back gonna go through the BIOS and see if there is a setting there to turn off/on to prevent this from happening again.

0 Kudos
jabrown9497
1 Copper

RE: Venue 10 Pro 5055 in a constant reboot cycle

I wish I experienced this before my warranty expired. Expired literally a few weeks ago. At least yours was covered. Just wish I knew the cause. Dell wanted $150 to replace mine, but for about $120 I can buy a used one in perfect condition. Wish I knew what to do with this tablet now. I even tried to boot windows 10 from usb but it keeps giving me this error. I can't even get into bios. I'm thinking the bios might have been corrupted but I can't seem to find a way to boot from usb, so I can't flash the bios. Sad to see a nice tablet go. 😞 Hopefully they tell you what the cause was to help with future errors and to prevent it from occuring again. I love to fix computers and love a challenge but this is the first that I couldn't find a fix. 

0 Kudos
lfd
1 Copper

RE: Venue 10 Pro 5055 in a constant reboot cycle

I have this same problem on venue 10 pro.  Is there a fix? Can someone from dell tech department let us know if dell can fix if you send it in.  How much will it cost?

0 Kudos
kjg001
1 Copper

RE: Venue 10 Pro 5055 in a constant reboot cycle

I successfully reset one for a friend.

Note: this involves advanced micro-soldering and patience. You may need to get someone to do it for you.

Remove the rear cover and unplug the battery.

remove the shield covering the processor and memory. (metal shield just above the battery)

locate the Bios chip. its marked winbond 25Q64FW1G.

solder a wire to pin 6 which is clock input.

plug in the battery and have a usb keyboard hooked up. also have the charger hooked up too.

Short the wire across pins 3,2,1 in that order while pressing F2 on the keyboard.

you should now be able to access Bios and turn off TPM settings. and then reinstall windows.

I only had the one tablet to work with but it did reset and is woking fine.

you dont have to solder to pin 5. that was a trial.

I hope that helps.

Tags (1)
Ga_smarty
1 Copper

RE: Venue 10 Pro 5055 in a constant reboot cycle

Your the only person i have found with an answer to this but i have a question. Forgive my ignorance but when you say short the wire across pins 3,2, and 1; do you mean together as in the wire will lay across pin 3 then 2 and then 1 in which case all pins will be shorted or do you mean i short only pin 3 then only pin  2 then only pin 1 and then hit f2. I'm assuming you mean the first instance but i dont want to mess this up. Also could you give and explaination of why this works. Thanks for any assistance.

0 Kudos
Cisco21
1 Copper

Re: Venue 10 Pro 5055 in a constant reboot cycle

Have you been able to solve this problem? the same thing happens to me with my tablet

0 Kudos
ajvuik
1 Copper

RE: Venue 10 Pro 5055 in a constant reboot cycle

I can confirm that this works. It took me 4 times, but eventually it booted in a pre-boot diagnostics. I let this run, after that, it continued installing windows.

IMG_20181128_115857.jpgIMG_20181128_115908.jpgIMG_20181128_115852.jpg

 

0 Kudos