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November 14th, 2015 16:00

Venue 8 Pro 3845 starts, but does not boot ANYTHING, goes to BIOS

Hello,

I have a Venue 8 Pro 3845 that, after not being used for a couple of weeks no longer boots.

It starts, although it takes up to 20 seconds before anything happens, and what usually happens is that the dell logo flashes for a second then the device switches to the BIOS, to a screen with the following text:

ROM Image update denied

EFI_NOT_FOUND! ROM Image is not loaded

Flash Update Parameters

It does this no matter what I do, I tried booting the recovery media I had created, right boot order, secure boot on and off, etc. I tried bootable USB Sticks from various recovery softwares, specifically for UEFI booting.

Still, it always shows the same behavior.

I am starting to suspect this is a hardware issue, but of course not sure.

Unfortunately my warranty ran supposedly out end of October, even though I bought the device new off of Amazon directly in March.

Does anyone have any ides?

8 Posts

December 1st, 2016 16:00

I'm having the same issue.  My warranty is up and I'm having nothing but trouble.  The same messages appear when I go to recovery.  

1 Message

May 22nd, 2018 22:00

I'm having the same issue. help

4 Posts

November 26th, 2019 04:00

I know I'm quite late into the game, but have any of you managed to fix this issue?

13 Posts

November 1st, 2020 02:00

I still couldnt

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