Unsolved
This post is more than 5 years old
2 Posts
0
13695
June 15th, 2013 04:00
XPS 10 Power On Issues
I recieved my XPS10 earlier this week. I followed the advice about charging for minimum of 4 hours and the tablet started successfully. I havent had chance to use it between now and then but i did leave it charging in the mean time. Today i cant get it to start up, at all.
I have followed the advice listed in threads about removing from charge/holding power button 15 sec/recharging for minimum of 1 hour/switching on - to the tee (twice) and have also tried to reboot by holiding the volume up/power on buttons. When the charger is plugged in the white light does not appear (it was there on initial start up). I have tried charging via both tablet and dock ports.
So frustrating! Please help!
DELL-Appu S
6 Operator
•
3.1K Posts
0
June 15th, 2013 05:00
Hi Swintons,
I understand it could be frustrating if the system does not function properly.
The XPS10 requires that you to press and hold the power button for approximately 3-5 seconds to initiate a cold boot. After pressing the power button for 3-5 seconds, the LCD will remain black for 3-5 seconds and the Dell logo will then be displayed. The device will continue the boot process and will eventually show the Windows RT lock or home screen. If you only briefly presses the power button and the device is in an off state, it will not power up. Once the device has booted into the operating system, a quick press of the power button will either suspend or resume the device. While in the operating system, a long press (4+ seconds) will shut down the operating system and turn the device off. The power LED will briefly turn on and then off to indicate a shutdown. If the device has locked up, a very long press (10+ seconds) will force power off, as if you had disconnected the battery. This is not a hardware or software failure. This is the normal operation for the tablet.
glenngendron
2 Posts
0
November 3rd, 2013 06:00
Tried all that on mine also and the screen remains black.