7 Posts
1
5210
UnityVSA (CE) - Cannot get to licensing page
Hi, For several weeks I have been unable to get to the evaluation licensing page referred to in this document:
https://community.emc.com/docs/DOC-53007 I reach the login page for support.emc.com, log in, then the eval page is just blank. I have tried this daily for several weeks. I have seen this behaviour previously as well. Sometimes the page works, but most of the time it doesn't. Is there anyone that can help with this?
Rainer_EMC
8.6K Posts
1
March 14th, 2019 05:00
This has been raised to IT and should be fixed shortly
In the meantime you can open a service request and get the licensing team to generate a license for you
AndreD Dell
Moderator
Moderator
•
239 Posts
0
March 11th, 2019 01:00
Hi Heso,
That page you referenced is outdated.
Could you try:
https://support.emc.com/kb/484570
Or
https://www.dellemc.com/en-us/auth/elmeval.htm
virtualize
1 Message
0
March 11th, 2019 02:00
mboelsch
1 Message
0
March 11th, 2019 08:00
same problem here
Heso
7 Posts
0
March 11th, 2019 23:00
Hi Andre,
Thanks!
I suggest just editing the link in the document I referenced, as it it not only the top result on Google, it is also being referenced by EMC in multiple locations as instructions for licensing
The link you sent, loads the page. Great!
However, once I submit my UUID, I get a javascript pop-up saying:
Not connected .
Verify Network.
I have tried from multiple devices and network, and I am not able to get it to work. Any ideas?
AndreD Dell
Moderator
Moderator
•
239 Posts
0
March 12th, 2019 05:00
Heso
7 Posts
0
March 15th, 2019 01:00
avensis18
18 Posts
0
March 22nd, 2019 13:00
Thank you for your help, I managed to generate a license too.
CBuhl
33 Posts
1
May 2nd, 2019 11:00
Same issue here. The suggested work arounds do not work either.
https://www.dellemc.com/en-ca/auth/elmeval.htm -> Does not work
https://emcservice.force.com/CustomersPartners/kA5j0000000TNRwCAO -> Does not work
Cka3o4Huk
1 Message
0
November 12th, 2020 11:00
DELL-Sam L
Moderator
Moderator
•
7.1K Posts
0
November 12th, 2020 14:00
Hello Cka3o4Huk,
We are aware of the site issues. We are working to resolve the site issue.
MerleT
4 Posts
0
May 6th, 2022 16:00
Hi,
I'm having the same issue, I can't get the license: Getting the same error message"Not connected Verify network"
DELL-Josh Cr
Moderator
Moderator
•
8.7K Posts
0
May 6th, 2022 16:00
Hi,
Can you try it from incognito mode? Can you provide screenshots of the error? The other way to get a license is the following steps.
Contact the Dell EMC Support Line by calling 800-782-4362, option 4, option 4, (at any time) and they will assist you and/or create an SR on your behalf.
Information needed in the Service Request:
Software Part Numbers – 456-110-674 UnityVSA CE 4TB=IC
Quantity/Capacity – Qty 1
Machine information: UUID
Site Info
If this is a Dark Site, please inform Licensing of this
Reason for trial license = UVSA CE Trial License Website is down
Let us know if you have any additional questions.
MerleT
4 Posts
0
May 6th, 2022 17:00
T
I'm getting the following error in incognito mode, I will try the other method. Thanks
lianjun.wang
1 Rookie
1 Rookie
•
3 Posts
0
May 9th, 2022 02:00
I have the same problem