Active Shield-McAfee Virus Scan

Question

When I turned on my computer, I had this message from McAfee Virus Scan:   'Some components of Active Shield are either missing or might not have been installed properly.'   Apparently it was installed properly at one time since this is the first time I have received this message.  What do this mean?   How did this happen? Am I not being protected by McAfee Virus Scan right now? Should I call Dell and have them direct me as to what I should do. Or, can one of you computer wizards help me.   Thank you.

baronna · Answer

I should have told you, I have XPS400.....if that makes a difference. Thank you

Dr. Lawrence Ho · Answer

Baronna,  Go to McAfee support and find BlackM tool.  This is found by selecting virus scan 7 and looking at the right problems.  (time consuming)  You can also download the McAfee Virtual Technician and run it.  Both give you instructions on what to do.  You can then install the correct files.  Possibly, you will need to remove the virus scan completely and re-install it.  Be sure your product is registered before you do this.  I should have added this forum site for you.   http://forums.mcafeehelp.com/viewtopic.php?t=71943 Message Edited by paindoc on 07-01-200604:45 PM

baronna · Answer

paindoc:  Thank you for replying.   I will try your suggestions.

Virus & Spyware

Was this post helpful?