Cannot install mcafee virus scan

Question

I cannot install virus scan. I had it on my computer for a long time until it started not updating. I was told to uninstall and then reinstall but I cannot do so. I have been back and forth with mcafee for the past two weeks. I have removed spyare programs, altered IE settings, eliminated regsitry files attributed to mcafee, and performed many other steps to no avail. When I try to install, I reach the download dialog box but it then locks up and I get the yellow triangle with the exclamation point in the lower left corner which originally says 'errors on page' but then switches to 'Done' and the installation stops. I am trying this forum to see if anyone has any suggestions. Here is my hijack file. Thanks in advance.   Logfile of HijackThis v1.99.1 Scan saved at 7:58:55 AM, on 9/8/2006 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\brsvc01a.exe C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\system32\brss01a.exe C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe C:\Program Files\IVT Corporation\BlueSoleil\BTNtService.exe C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe C:\WINDOWS\System32\inetsrv\inetinfo.exe C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Binn\sqlservr.exe C:\WINDOWS\System32
vsvc32.exe C:\WINDOWS\System32	cpsvcs.exe C:\WINDOWS\System32\snmp.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\wanmpsvc.exe C:\WINDOWS\system32\mqsvc.exe C:\WINDOWS\system32\mqtgsvc.exe C:\WINDOWS\system32\wscntfy.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\system32\dla	fswctrl.exe C:\WINDOWS\system32undll32.exe C:\Program Files\Messenger\msmsgs.exe C:\Program Files\Microsoft ActiveSync\wcescomm.exe C:\WINDOWS\system32\ctfmon.exe C:\PROGRA~1\MI3AA1~1apimgr.exe C:\Program Files\IVT Corporation\BlueSoleil\BlueSoleil.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Windows Media Player\wmplayer.exe C:\Program Files\America Online 9.0b\waol.exe C:\Program Files\America Online 9.0b\shellmon.exe C:\WINDOWS\system32\cisvc.exe C:\WINDOWS\system32\cidaemon.exe C:\WINDOWS\system32\cidaemon.exe C:\Program Files\Internet Explorer\iexplore.exe C:\hijackthis\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.comcast.net/toolbar2.0/search/ R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/home.html O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll O2 - BHO: Comcast Toolbar - {4E7BD74F-2B8D-469E-93BE-BE2DF4D9AE29} - C:\PROGRA~1\COMCAS~1\COMCAS~1.DLL O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla	fswshx.dll O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dll (file missing) O3 - Toolbar: Comcast Toolbar - {4E7BD74F-2B8D-469E-93BE-BE2DF4D9AE29} - C:\PROGRA~1\COMCAS~1\COMCAS~1.DLL O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla	fswctrl.exe O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent O4 - HKLM\..\Run: [MsmqIntCert] regsvr32 /s mqrt.dll O4 - HKCU\..\Run: [MSMSGS] 'C:\Program Files\Messenger\msmsgs.exe' /background O4 - HKCU\..\Run: [H/PC Connection Agent] 'C:\Program Files\Microsoft ActiveSync\wcescomm.exe' O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 - HKCU\..\Run: [AOL Fast Start] 'C:\Program Files\America Online 9.0b\AOL.EXE' -b O4 - Global Startup: BlueSoleil.lnk = ? O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar	oolbar.dll/SEARCH.HTML O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000 O8 - Extra context menu item: Send To &Bluetooth - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing) O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing) O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - https://support.dell.com/systemprofiler/SysPro.CAB O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=48835 O16 - DPF: {31E68DE2-5548-4B23-88F0-C51E6A0F695E} (Microsoft PID Sniffer) - https://support.microsoft.com/OAS/ActiveX/odc.cab O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aol.com/computercheckup/qdiagcc.cab O16 - DPF: {601B418B-E6A6-47FC-A094-07248741CEB3} (Camtronics Medical Systems Web Viewer) - file://D:\vwr_data\WebVwr.cab O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1133281020968 O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab O16 - DPF: {A93D84FD-641F-43AE-B963-E6FA84BE7FE7} (LinkSys Content Update) - http://www.linksysfix.com/netcheck/45/install/gtdownls.cab O16 - DPF: {DBA230D1-8467-4e69-987E-5FAE815A3B45} - O16 - DPF: {F80B9305-A013-11D2-BD23-00A024978908} (Accurad Image Control) - http://204.91.41.18/public/accuradimage.cab O17 - HKLM\System\CCS\Services\Tcpip\..\{330C5F9E-00D5-4D84-821E-02F37BA32546}: NameServer = 192.168.1.10 O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll O23 - Service: AOL Connectivity Service (AOL ACS) - America Online - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe O23 - Service: BlueSoleil Hid Service - Unknown owner - C:\Program Files\IVT Corporation\BlueSoleil\BTNtService.exe O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\WINDOWS\system32\brsvc01a.exe O23 - Service: Bluetooth Service (btwdins) - WIDCOMM, Inc. - C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32
vsvc32.exe O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

jtydings · Answer

Then what do you suggest using for virus protection? Mcafee is free through my comcast account.

steven troise · Answer

dont upgrade to the new version of mcafee. it totally stinks. It slowed my system way down. For some reason mcafee puts on this system guard and other programs to let virus scan work along with it. When i used to sign on to aol 9,0 step 3 used to go right away to the welcome screen. now with mcafee newer version step 3 hangs for a couple of seconds longer then u sign on. If when u install the newer version of mcafee the icon will change. I also think the new mcafee install screen is black. I wish mcafee would of left its setup alone. Dont change anything. when u right click your icon and choose updates what does it say. does it say all up to date.

steven troise · Answer

what kind of error message r u getting with mcafee.when u click update does it say mcafee is up to date or does a little screen come up saying yes or no. i would wait 2 or 3 days and try the update again. i know mcafee sometimes has hang ups in there system and the updates dont work. i pay them yearly 40 bucks to keep virus scan on my  dell systems. Message Edited by steven troise on 09-09-200606:49 AM

zbestwun2001 · Answer

Steven You are not approved to post on this board, sorry. Please refrain from posting here, if you want to post in the Virus/Spyware Forum that is fine.. thanks Steve

steven troise · Answer

just trying to help the dude out with his prob. ok will leave

jtydings · Answer

Any and all help is appreciated. When I tried to update it would stop downloading. I don't remember the exact errors at this point because after about a week of that, I asked Mcafee tech support what to do and they emailed me that I should uninstall and then reinstall. That is where I am now about three weeks later and very frustrated.

zbestwun2001 · Answer

I would suggest posting a new log, in a new thread. thanks Steve

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