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Dimension 4700,XP,PentiumR...Thinking Virus, then many problems...now no sign-on, password wanted-unknown..lastly keyboard lockout
-Virus warning, thought was malicious adware so ran adaware
-Got rid of adware, but computer background on desktop was stuck in one mode with virus warning box and would not change
-Changed computer to earlier date and the background problem fixed
-But computer was running slower, so ran Spybot and Housecall
-Not too many problems but fixed them.
-Suddenly though a few programs wouldn't work including my Sprint Sierra Wireless said No device found although it was in and working.
-Then when I restarted after the scans, windows opened up differently, now requesting a password, which I have never used or known.
-Tried a non-free password recovery program and burned the disc, but would not boot up with the disc.
-Tried options from the program owner, no results, got worse.
-Lastly, after many attempts all I get is a black screen with a request for the system password (unknown) and now it even locked the keyboard.
I have at least 3000 pictures, photos in there and programs with no discs and no XP program or backup, I am a single mom and no techie, I bought this used, not from Dell.
If anyone can help, I do have the service order# and IP#, and realize the leap in faith due to hackers and dishonesty.
Please help me!!!
Thanks so much,
Mary Ann Locke
joe53
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December 27th, 2009 13:00
Hi deadxm0m, and welcome to the forum:
Are you able to reboot into Safe Mode, or Safe Mode with Networking using the F8 key at reboot?
Instructions here: http://support.microsoft.com/kb/315222