10.4K Posts

February 8th, 2007 13:00

aalbert82

Re Run Hijackthis
  • At the Main window select " Open the misc tool section"
    Then select " Open uninstall manager"
    Then " save list" and save it to your desktop
Copy and paste that list as a reply to this thread
 
bamajim   Graduate of MRU

 

18 Posts

February 8th, 2007 22:00

Thank you for youre help.  It is truely appreciated.  Here is that information.
 
Adobe Photoshop Album 2.0 Starter Edition
Adobe Photoshop Album Starter Edition
Adobe Reader 6.0
AOL Coach Version 1.0(Build:20030807.3)
AOL Uninstaller (Choose which Products to Remove)
ArcSoft ShowBiz 2
Blackhawk Striker from Compaq (remove only)
Blasterball 2 from Compaq (remove only)
Bounce Symphony from Compaq (remove only)
CA Pest Patrol Realtime Protection
Compaq Connections
Compaq Instant Support
Compaq Organize
Conquest 3.1
Desktop Doctor
Easy Internet Sign-up
Excavation from Compaq (remove only)
Fish Tycoon
Five Card Frenzy from Compaq (remove only)
Google Toolbar for Internet Explorer
Granny in Paradise
Hijackthis 1.99.1
HijackThis 1.99.1
Hotfix for Windows Media Format SDK (KB902344)
HP Deskjet Preloaded Printer Drivers
HP Photo & Imaging 3.1
HP Photo and Imaging 2.0 - Photosmart Cameras
HP PSC & OfficeJet 3.0
HP Software Update
Intel(R) Extreme Graphics Driver
IntelliMover Data Transfer Demo
Internet Explorer Q828750
InterVideo WinDVD Player
J2SE Runtime Environment 5.0 Update 3
J2SE Runtime Environment 5.0 Update 9
Java 2 Runtime Environment, SE v1.4.2
KBD
Learn2 Player (Uninstall Only)
LimeWire 4.12.3
LiveUpdate 1.90 (Symantec Corporation)
Macromedia Flash Player 8
Memories Disc Creator 2.0
Microsoft .NET Framework 1.1
Microsoft Encarta Encyclopedia 2000
Microsoft Expedia Streets & Trips 2000
Microsoft Money 2000 Standard Edition
Microsoft Money 2004
Microsoft Money 2004 System Pack
Microsoft Office Standard Edition 2003
Microsoft Picture It! Express 2000
Microsoft Plus! Digital Media Edition
Microsoft Word 2000
Microsoft Works 2000
Microsoft Works 2000 Setup Launcher
Microsoft Works 7.0
Monopoly 3
Mozilla Firefox (2.0.0.1)
MUSICMATCH® Jukebox
MySpaceIM
MySpaceIM
NVIDIA GART Driver
OIN
Orbital from Compaq (remove only)
Otto from Compaq (remove only)
Outerinfo
Outlook Express Update Q330994
Overball from Compaq (remove only)
PC-Doctor for Windows
Photosmart 140,240,7200,7600,7700,7900 Series
Polar Bowler from Compaq (remove only)
PS2
Python 2.2 combined Win32 extensions
Python 2.2.1
Quicken 2004
QuickTime
RealArcade
RealOne Player
RecordNow!
Risk II
Risk II (remove only)
S3 S3Display
S3 S3Gamma2
S3 S3Info2
S3 S3Overlay
Safety and Security Center Uninstaller
SanDisk TransferMate
Sandlot Games Client Services
Slyder from Compaq (remove only)
Sonic Update Manager
SpamSubtract
Spybot - Search & Destroy 1.4
The Apprentice
Tiks Texas Hold em
Viewpoint Media Player (Remove Only)
WildTangent GameChannel (remove only)
Windows Live Messenger
Windows Live Sign-in Assistant
Windows Media Format Runtime
Windows Media Player 10
Windows XP Hotfix - KB821557
Windows XP Hotfix - KB823559
Windows XP Hotfix - KB824146
Windows XP Hotfix (SP2) [See Q329115 for more information]
Windows XP Hotfix (SP2) [See q329256 for more information]
Windows XP Hotfix (SP2) [See Q329390 for more information]
Windows XP Hotfix (SP2) [See Q329834 for more information]
Windows XP Hotfix (SP2) Q327979
Windows XP Hotfix (SP2) Q328310
Windows XP Hotfix (SP2) Q329112
Windows XP Hotfix (SP2) Q329170
Windows XP Hotfix (SP2) Q329909
Windows XP Hotfix (SP2) Q331953
Windows XP Hotfix (SP2) Q331958
Windows XP Hotfix (SP2) Q810565
Windows XP Hotfix (SP2) Q810577
Windows XP Hotfix (SP2) Q810833
Windows XP Hotfix (SP2) Q811789
Windows XP Hotfix (SP2) Q814033
Windows XP Hotfix (SP2) Q814995
Windows XP Hotfix (SP2) Q815485
Windows XP Hotfix (SP2) Q817287
Windows XP Hotfix (SP2) Q817606
Word in Works Suite add-in
WW2 Pacific Heroes
Yahoo! Toolbar for Internet Explorer
 

10.4K Posts

February 8th, 2007 23:00

aalbert82

You are most welcome.

We have some work to do here, so please be patient

1. Reboot into Safe Mode
This can be done by
  • Restart your PC, and after it starts, but before you see the Windows Splash screen
    Begin tapping the F8 key twice a second untill you reach another menu screen (black background with white menu choices)
    Use your arrow keys and select Safe Mode and then Enter
2. Go to Add/Remove Programs (Click Start->>Control Panel->>Add/Remove Programs)
And uninstall the following programs
  • OIN
    Outerinfo
    WildTangent GameChannel (remove only)
    <<- THIS LINK->>
Close Windows Explorer->>Reboot your PC

3. Go here and download Purity Scan Uninstaller

And Save it to your desktop

4. Please run the Purity scan Uninstaller
If you have any problems a Tutorial can be found here

5. Reboot your PC->>Rerun Hijackthis and post a freshHijackthis log
 
bamajim   Graduate of MRU
 

18 Posts

February 9th, 2007 02:00

I've uninstalled the programs, but I cannot download the uninstall file for outerinfo.  I'm sure I'm just doing something stupid, so I apologize if this is a problem my 4 month old could fix... I've lowered my security settings, turned off my pop up blocker, and even shut down my firewall trying to get the file downloaded.  Nothing seems to work.  I get a message that states, "Your current security settings will not allow you to download this file".  I don't know if it will help but here is the most recent hijackthis log:
 
Logfile of HijackThis v1.99.1
Scan saved at 8:20:22 PM, on 2/8/2007
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\windows\system\hpsysdrv.exe
C:\WINDOWS\ALCXMNTR.EXE
C:\WINDOWS\LTMSG.exe
C:\Program Files\Common Files\AOL\1169326689\ee\AOLSoftware.exe
C:\Program Files\Common Files\AOL\1169326689\ee\services\safetyCore\ver210_5_2_1\AOLSP Scheduler.exe
C:\Program Files\mcafee.com\antivirus\oasclnt.exe
C:\Program Files\mcafee.com\antivirus\mcvsescn.exe
C:\Program Files\mcafee.com\personal firewall\MPfTray.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
C:\Program Files\Common Files\AOL\1169326689\ee\SSCEvtHdlr.exe
C:\Program Files\America Online 9.0\aoltray.exe
C:\Program Files\Compaq Connections\1940576\Program\BackWeb-1940576.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\SanDisk\SanDisk TransferMate\SD Monitor.exe
C:\Program Files\interMute\SpamSubtract\SpamSub.exe
C:\Program Files\Common Files\AOL\1169326689\ee\aolsoftware.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
C:\Program Files\Common Files\AOL\1169326689\ee\services\safetyCore\ver210_5_2_1\aolavupd.exe
C:\Program Files\CA\PPRT\bin\ITMRTSVC.exe
C:\PROGRA~1\mcafee.com\ANTIVI~1\mcshield.exe
C:\Program Files\mcafee.com\personal firewall\MPFService.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
c:\program files\internet explorer\iexplore.exe
C:\WINDOWS\System32\wuauclt.exe
c:\program files\common files\aol\1169326689\ee\aexplore.exe
C:\Program Files\Hijackthis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://qus10.hpwis.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-qus10.hpwis.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://srch-qus10.hpwis.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer presented by
Comcast
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program
Files\Yahoo!\Common\Companion\Installs\cpn\yt.dll
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program
Files\Yahoo!\Common\Companion\Installs\cpn\yt.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat
6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {0CB66BA8-5E1F-4963-93D1-E1D6B78FE9A2} - (no file)
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program
Files\Java\jre1.5.0_09\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program
Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program
files\google\googletoolbar3.dll
O2 - BHO: (no name) - {F236DA15-1FFA-472B-A69A-6744E4824F94} - C:\WINDOWS\System32\xugpcap.dll (file
missing)
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program
Files\Yahoo!\Common\Companion\Installs\cpn\yt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program
files\google\googletoolbar3.dll
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [CamMonitor] c:\Program Files\HP\Digital Imaging\Unload\hpqcmon.exe
O4 - HKLM\..\Run: [HPHUPD05] c:\Program Files\HP\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe
O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\System32\hphmon05.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O4 - HKLM\..\Run: [LTMSG] LTMSG.exe 7
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_09\bin\jusched.exe"
O4 - HKLM\..\Run: [tgcmd] C:\Program Files\Support.com\bin\tgcmd.exe /server /startmonitor /deaf
O4 - HKLM\..\Run: [My Web Search Bar] rundll32 C:\PROGRA~1\MYWEBS~1\bar\1.bin\MWSBAR.DLL,S
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1169326689\ee\AOLSoftware.exe
O4 - HKLM\..\Run: [AOLSPScheduler] C:\Program Files\Common
Files\AOL\1169326689\ee\services\safetyCore\ver210_5_2_1\AOLSP Scheduler.exe
O4 - HKLM\..\Run: [sscRun] C:\Program Files\Common Files\AOL\1169326689\ee\SSCRun.exe
O4 - HKLM\..\Run: [OASClnt] C:\Program Files\mcafee.com\antivirus\oasclnt.exe
O4 - HKLM\..\Run: [EmailScan] C:\Program Files\mcafee.com\antivirus\mcvsescn.exe
O4 - HKLM\..\Run: [MPFExe] C:\Program Files\mcafee.com\personal firewall\MPfTray.exe
O4 - HKLM\..\Run: [spywarebot] C:\Program Files\SpywareBot\SpywareBot.exe -boot
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
O4 - HKCU\..\Run: [PhotoShow Deluxe Media Manager]
C:\PROGRA~1\WALGRE~1\WALGRE~1\data\Xtras\mssysmgr.exe
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\Money Express.exe"
O4 - HKCU\..\Run: [MySpaceIM] C:\Program Files\MySpace\IM\MySpaceIM.exe
O4 - HKCU\..\Run: [swg] C:\Program
Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [kqku] C:\PROGRA~1\COMMON~1\kqku\kqkum.exe
O4 - Startup: spamsubtract.lnk = C:\Program Files\interMute\SpamSubtract\SpamSub.exe
O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
O4 - Global Startup: Compaq Connections.lnk = C:\Program Files\Compaq
Connections\1940576\Program\BackWeb-1940576.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Monitor.lnk = C:\Program Files\SanDisk\SanDisk TransferMate\SD Monitor.exe
O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
O8 - Extra context menu item: &Search -
http://edits.mywebsearch.com/toolbaredits/menusearch.jhtml?p=ZCxdm565YYUS
O8 - Extra context menu item: E&xport to Microsoft Excel -
res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program
Files\Java\jre1.5.0_09\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program
Files\Java\jre1.5.0_09\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} -
C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} -
C:\WINDOWS\web\related.htm
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O20 - AppInit_DLLs: C:\WINDOWS\System32\nlhtmi.dll
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. -
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
O23 - Service: AOL Antivirus Update Service (aolavupd) - AOL LLC - C:\Program Files\Common
Files\AOL\1169326689\ee\services\safetyCore\ver210_5_2_1\aolavupd.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google
Updater\GoogleUpdaterService.exe
O23 - Service: CA Pest Patrol Realtime Protection Service (ITMRTSVC) - CA, Inc. - C:\Program
Files\CA\PPRT\bin\ITMRTSVC.exe
O23 - Service: McAfee McShield (McShield) - McAfee Inc. - C:\PROGRA~1\mcafee.com\ANTIVI~1\mcshield.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee Corporation - C:\Program
Files\mcafee.com\personal firewall\MPFService.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Unknown owner - c:\Program Files\Norton
AntiVirus\navapsvc.exe (file missing)
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. -
C:\WINDOWS\wanmpsvc.exe
 

10.4K Posts

February 9th, 2007 11:00

aalbert82

You may not be doing anything wrong, could be the infection interfering. Making good progress so far

You may want to print out these instructions for reference as we will be doing most of this fix in Safe Mode

1. Boot into Safe Mode

2. Rerun Hiajckthis (scan only) and place checks beside the following entries
  • O2 - BHO: (no name) - {0CB66BA8-5E1F-4963-93D1-E1D6B78FE9A2} - (no file)
    O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
    O2 - BHO: (no name) - {F236DA15-1FFA-472B-A69A-6744E4824F94} - C:\WINDOWS\System32\xugpcap.dll (file
    missing)
    O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
    O4 - HKLM\..\Run: [My Web Search Bar] rundll32 C:\PROGRA~1\MYWEBS~1\bar\1.bin\MWSBAR.DLL,S
    O4 - HKLM\..\Run: [spywarebot] C:\Program Files\SpywareBot\SpywareBot.exe -boot
    O4 - HKCU\..\Run: [kqku] C:\PROGRA~1\COMMON~1\kqku\kqkum.exe
    O8 - Extra context menu item: &Search -
    http://edits.mywebsearch.com/toolbaredits/menusearch.jhtml?p=ZCxdm565YYUS
Close all other open windows except Hijackthis and Select " Fix checked"

3. Using Windows Explorer
  • (Right click on "Start," select "Explore," and you will see the "tree' of file folders in the left side of the window. Click on the "+" next to any folder name to expand its contents)
Locate and Delete the following folders
  • C:\PROGRA~1\MYWEBS~1 <<-Should translate C:\Program Files\My Web Search
    C:\Program Files\SpywareBot
    C:\PROGRA~1\COMMON~1\kqku
    <<-Should translate C:\Program Files\Common Files\kqku
Close windows explorer->>Reboot your PC into Normal Windows Mode->>Rerun Hiajckthis and post a fresh Hijackthis log
 
bamajim   Graduate of MRU
 

18 Posts

February 10th, 2007 03:00

I followed your instruction, but two of the three folders you told me to delete did not exist. They were:
 
C:\PROGRA~1\MYWEBS~1 <<-Should translate C:\Program Files\My Web Search
C:\PROGRA~1\COMMON~1\kqku
<<-Should translate C:\Program Files\Common Files\kqku
 
Here is the new log:
 
Logfile of HijackThis v1.99.1
Scan saved at 9:33:10 PM, on 2/9/2007
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\windows\system\hpsysdrv.exe
C:\WINDOWS\LTMSG.exe
C:\Program Files\Common Files\AOL\1169326689\ee\AOLSoftware.exe
C:\Program Files\Common Files\AOL\1169326689\ee\services\safetyCore\ver210_5_2_1\AOLSP Scheduler.exe
C:\Program Files\mcafee.com\antivirus\oasclnt.exe
C:\Program Files\mcafee.com\antivirus\mcvsescn.exe
C:\Program Files\mcafee.com\personal firewall\MPfTray.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
C:\Program Files\America Online 9.0\aoltray.exe
C:\Program Files\Compaq Connections\1940576\Program\BackWeb-1940576.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Common Files\AOL\1169326689\ee\SSCEvtHdlr.exe
C:\Program Files\SanDisk\SanDisk TransferMate\SD Monitor.exe
C:\Program Files\interMute\SpamSubtract\SpamSub.exe
C:\Program Files\Common Files\AOL\1169326689\ee\aolsoftware.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
C:\Program Files\Common Files\AOL\1169326689\ee\services\safetyCore\ver210_5_2_1\aolavupd.exe
C:\Program Files\CA\PPRT\bin\ITMRTSVC.exe
C:\PROGRA~1\mcafee.com\ANTIVI~1\mcshield.exe
C:\Program Files\mcafee.com\personal firewall\MPFService.exe
c:\program files\common files\aol\1169326689\ee\aexplore.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\System32\wuauclt.exe
c:\program files\internet explorer\iexplore.exe
C:\Program Files\Hijackthis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://qus10.hpwis.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-qus10.hpwis.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://srch-qus10.hpwis.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer presented by
Comcast
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program
Files\Yahoo!\Common\Companion\Installs\cpn\yt.dll
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program
Files\Yahoo!\Common\Companion\Installs\cpn\yt.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat
6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program
Files\Java\jre1.5.0_09\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program
Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program
files\google\googletoolbar3.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program
Files\Yahoo!\Common\Companion\Installs\cpn\yt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program
files\google\googletoolbar3.dll
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [CamMonitor] c:\Program Files\HP\Digital Imaging\Unload\hpqcmon.exe
O4 - HKLM\..\Run: [HPHUPD05] c:\Program Files\HP\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe
O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\System32\hphmon05.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
O4 - HKLM\..\Run: [LTMSG] LTMSG.exe 7
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_09\bin\jusched.exe"
O4 - HKLM\..\Run: [tgcmd] C:\Program Files\Support.com\bin\tgcmd.exe /server /startmonitor /deaf
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1169326689\ee\AOLSoftware.exe
O4 - HKLM\..\Run: [AOLSPScheduler] C:\Program Files\Common
Files\AOL\1169326689\ee\services\safetyCore\ver210_5_2_1\AOLSP Scheduler.exe
O4 - HKLM\..\Run: [sscRun] C:\Program Files\Common Files\AOL\1169326689\ee\SSCRun.exe
O4 - HKLM\..\Run: [OASClnt] C:\Program Files\mcafee.com\antivirus\oasclnt.exe
O4 - HKLM\..\Run: [EmailScan] C:\Program Files\mcafee.com\antivirus\mcvsescn.exe
O4 - HKLM\..\Run: [MPFExe] C:\Program Files\mcafee.com\personal firewall\MPfTray.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
O4 - HKCU\..\Run: [PhotoShow Deluxe Media Manager]
C:\PROGRA~1\WALGRE~1\WALGRE~1\data\Xtras\mssysmgr.exe
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\Money Express.exe"
O4 - HKCU\..\Run: [MySpaceIM] C:\Program Files\MySpace\IM\MySpaceIM.exe
O4 - HKCU\..\Run: [swg] C:\Program
Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
O4 - Startup: spamsubtract.lnk = C:\Program Files\interMute\SpamSubtract\SpamSub.exe
O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
O4 - Global Startup: Compaq Connections.lnk = C:\Program Files\Compaq
Connections\1940576\Program\BackWeb-1940576.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Monitor.lnk = C:\Program Files\SanDisk\SanDisk TransferMate\SD Monitor.exe
O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
O8 - Extra context menu item: E&xport to Microsoft Excel -
res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program
Files\Java\jre1.5.0_09\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program
Files\Java\jre1.5.0_09\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} -
C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} -
C:\WINDOWS\web\related.htm
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O20 - AppInit_DLLs: C:\WINDOWS\System32\nlhtmi.dll
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. -
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
O23 - Service: AOL Antivirus Update Service (aolavupd) - AOL LLC - C:\Program Files\Common
Files\AOL\1169326689\ee\services\safetyCore\ver210_5_2_1\aolavupd.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google
Updater\GoogleUpdaterService.exe
O23 - Service: CA Pest Patrol Realtime Protection Service (ITMRTSVC) - CA, Inc. - C:\Program
Files\CA\PPRT\bin\ITMRTSVC.exe
O23 - Service: McAfee McShield (McShield) - McAfee Inc. - C:\PROGRA~1\mcafee.com\ANTIVI~1\mcshield.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee Corporation - C:\Program
Files\mcafee.com\personal firewall\MPFService.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Unknown owner - c:\Program Files\Norton
AntiVirus\navapsvc.exe (file missing)
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. -
C:\WINDOWS\wanmpsvc.exe
 

10.4K Posts

February 10th, 2007 22:00

aalbert82

Good job so far. Before we continue you have a suspicious file we need to have checked

1. Please upload this file to Jotti's Online Virus Scan

  • C:\WINDOWS\System32\nlhtmi.dll

  • Click " Browse" at the top of the page
    - Navigate to (Locate)

    • C:\WINDOWS\System32\nlhtmi.dll

    - Click " Open" Then the "Submit" and let the scan finish
    - Scroll down to the bottom of the page to find the results
    - Copy/paste the results in your next reply.
bamajim   Graduate of MRU
 

18 Posts

February 11th, 2007 02:00

Here is the information from the scan.  Again, thank you for your help.  I appreciate the amount of time you are taking to fix my problem.
 
Service load: 0%     100% File: nlhtmi.dll Status:
POSSIBLY INFECTED/MALWARE (Note: this file has been scanned before. Therefore, this file's scan results will not be stored in the database) (Note: this file was only classified as malware by scanners known to generate more false positives than the average scanner. Do not consider these results definately accurate. Also, because of this, results of this scan will not be recorded in the database.)
MD5 7e75be4c954c65b46fcb6d85b82b2170 Packers detected:
-
 
Scan taken on 11 Feb 2007 03:52:52 (GMT) AntiVir
Found nothing
ArcaVir
Found nothing
Avast
Found nothing
AVG Antivirus
Found nothing
BitDefender
Found DeepScan:Generic.AFCore.A8314C6C
ClamAV
Found nothing
Dr.Web
Found nothing
F-Prot Antivirus
Found nothing
F-Secure Anti-Virus
Found nothing
Fortinet
Found nothing
Kaspersky Anti-Virus
Found nothing
NOD32
Found nothing
Norman Virus Control
Found nothing
VirusBuster
Found nothing
VBA32
Found nothing
 

10.4K Posts

February 11th, 2007 23:00


aalbert82

You are most welcome.

We will leave the file. We still have a few things to do.

In your Installed program list, ther was no sign of an active AntiVirus program. There are signs of one or 2 in your Hijackthis log, but none seem to be loaded properly. So let's get one. It's Free, and then we will dump the leftovers from the others.

Go HERE and download AVG free

Update it and run a full System Scan

Then rerun Hijackthis and post a fresh log
 
bamajim   Graduate of MRU
 

10.4K Posts

February 12th, 2007 19:00

aalbert82
 
Could I see the AVG log please?
 
bamajim   Graduate of MRU

 

18 Posts

February 12th, 2007 19:00

Wow.  Twenty threats were detected.  Shame on me...  Here is the log:
 
Logfile of HijackThis v1.99.1
Scan saved at 1:06:09 PM, on 2/12/2007
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\LTMSG.exe
C:\Program Files\Common Files\AOL\1169326689\ee\AOLSoftware.exe
C:\Program Files\Common Files\AOL\1169326689\ee\services\safetyCore\ver210_5_2_1\AOLSP Scheduler.exe
C:\Program Files\mcafee.com\antivirus\oasclnt.exe
C:\Program Files\mcafee.com\antivirus\mcvsescn.exe
C:\Program Files\Common Files\AOL\1169326689\ee\SSCEvtHdlr.exe
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
C:\Program Files\America Online 9.0\aoltray.exe
C:\Program Files\Compaq Connections\1940576\Program\BackWeb-1940576.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\SanDisk\SanDisk TransferMate\SD Monitor.exe
C:\Program Files\interMute\SpamSubtract\SpamSub.exe
C:\Program Files\Common Files\AOL\1169326689\ee\aolsoftware.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
C:\Program Files\Common Files\AOL\1169326689\ee\services\safetyCore\ver210_5_2_1\aolavupd.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\Program Files\CA\PPRT\bin\ITMRTSVC.exe
C:\PROGRA~1\mcafee.com\ANTIVI~1\mcshield.exe
C:\Program Files\mcafee.com\personal firewall\MPFService.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\Hijackthis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://qus10.hpwis.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-qus10.hpwis.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://srch-qus10.hpwis.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer presented by
Comcast
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program
Files\Yahoo!\Common\Companion\Installs\cpn\yt.dll
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program
Files\Yahoo!\Common\Companion\Installs\cpn\yt.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat
6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program
Files\Java\jre1.5.0_09\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program
Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program
files\google\googletoolbar3.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program
Files\Yahoo!\Common\Companion\Installs\cpn\yt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program
files\google\googletoolbar3.dll
O4 - HKLM\..\Run: [HPHUPD05] c:\Program Files\HP\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe
O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
O4 - HKLM\..\Run: [LTMSG] LTMSG.exe 7
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1169326689\ee\AOLSoftware.exe
O4 - HKLM\..\Run: [AOLSPScheduler] C:\Program Files\Common
Files\AOL\1169326689\ee\services\safetyCore\ver210_5_2_1\AOLSP Scheduler.exe
O4 - HKLM\..\Run: [sscRun] C:\Program Files\Common Files\AOL\1169326689\ee\SSCRun.exe
O4 - HKLM\..\Run: [OASClnt] C:\Program Files\mcafee.com\antivirus\oasclnt.exe
O4 - HKLM\..\Run: [EmailScan] C:\Program Files\mcafee.com\antivirus\mcvsescn.exe
O4 - HKLM\..\Run: [MPFExe] C:\Program Files\mcafee.com\personal firewall\MPfTray.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
O4 - HKCU\..\Run: [PhotoShow Deluxe Media Manager]
C:\PROGRA~1\WALGRE~1\WALGRE~1\data\Xtras\mssysmgr.exe
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\Money Express.exe"
O4 - HKCU\..\Run: [swg] C:\Program
Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
O4 - Startup: spamsubtract.lnk = C:\Program Files\interMute\SpamSubtract\SpamSub.exe
O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
O4 - Global Startup: Compaq Connections.lnk = C:\Program Files\Compaq
Connections\1940576\Program\BackWeb-1940576.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Monitor.lnk = C:\Program Files\SanDisk\SanDisk TransferMate\SD Monitor.exe
O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
O8 - Extra context menu item: E&xport to Microsoft Excel -
res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program
Files\Java\jre1.5.0_09\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program
Files\Java\jre1.5.0_09\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} -
C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} -
C:\WINDOWS\web\related.htm
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O20 - AppInit_DLLs: C:\WINDOWS\System32\nlhtmi.dll
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. -
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
O23 - Service: AOL Antivirus Update Service (aolavupd) - AOL LLC - C:\Program Files\Common
Files\AOL\1169326689\ee\services\safetyCore\ver210_5_2_1\aolavupd.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. -
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google
Updater\GoogleUpdaterService.exe
O23 - Service: CA Pest Patrol Realtime Protection Service (ITMRTSVC) - CA, Inc. - C:\Program
Files\CA\PPRT\bin\ITMRTSVC.exe
O23 - Service: McAfee McShield (McShield) - McAfee Inc. - C:\PROGRA~1\mcafee.com\ANTIVI~1\mcshield.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee Corporation - C:\Program
Files\mcafee.com\personal firewall\MPFService.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Unknown owner - c:\Program Files\Norton
AntiVirus\navapsvc.exe (file missing)
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. -
C:\WINDOWS\wanmpsvc.exe
 

18 Posts

February 13th, 2007 01:00

Here is that information:
 
C:\Program Files\Support.com\backup\Ne\newdotnet3_88.dll\167936_508123171_:\newdotnet3_88.dll Trojan horse Dialer.17.E Infected, Embedded object, Deleted C:\HP\KBD\KBD.EXE   Deleted C:\Program Files\Common Files\Real\Update_OB\realsched.exe   Deleted C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe   Deleted C:\Program Files\Java\jre1.5.0_09\bin\jusched.exe   Deleted C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe   Deleted C:\Program Files\MySpace\IM\MySpaceIM.exe   Deleted C:\Program Files\QuickTime\qttask.exe   Deleted C:\Program Files\Support.com\bin\tgcmd.exe   Deleted C:\WINDOWS\SMINST\RECGUARD.EXE   Deleted C:\WINDOWS\System32\hkcmd.exe   Deleted C:\WINDOWS\System32\hphmon05.exe   Deleted C:\WINDOWS\system32\ps2.exe   Deleted c:\Program Files\HP\Digital Imaging\Unload\hpqcmon.exe   Deleted c:\windows\system\hpsysdrv.exe   Deleted C:\69591421.exe   Deleted C:\76904036.exe   Deleted C:\Documents and Settings\Default User\Local Settings\Temp\iinstall.exe   Deleted C:\Documents and Settings\Owner.PLAYTIME\Local Settings\Temp\iinstall.exe   Deleted C:\Documents and Settings\Owner.YOUR-W04GTXLD67\Local Settings\Temp\iinstall.exe   Deleted C:\Program Files\Support.com\backup\Ne\newdotnet3_88.dll\167936_508123171_   Moved to Vault, Archive C:\WINDOWS\system32\config\systemprofile\Local Settings\Temp\iinstall.exe   Deleted

10.4K Posts

February 13th, 2007 12:00

aalbert82
 
Thanks, hows your PC running now?
 
bamajim   Graduate of MRU

 

18 Posts

February 13th, 2007 19:00

I'm still getting the message that an outside computer was attempting to connect to one of my ports, and internet explorer seems to be acting a bit odd.  I tried to open the link to this message board from my email, and within a few moments, over twenty exploer windows had opened.  It's never done this before, and I'm not sure if it was related.  Otherwise, everything seems fine. 

10.4K Posts

February 14th, 2007 00:00

aalbert82

I think some of the connection attempts are from these left over Antivirus programs trying to update. Since they are shells we need to delete them. The other connection attempts are from Windows trying to update. Your Operating System needs updating. And I will give you instructions fro that after your PC is clean.

1. Boot into Safe Mode

2. Rerun Hijackthis (scan only) and place checks beside the following entries
  • O4 - HKLM\..\Run: [OASClnt] C:\Program Files\mcafee.com\antivirus\oasclnt.exe
    O4 - HKLM\..\Run: [EmailScan] C:\Program Files\mcafee.com\antivirus\mcvsescn.exe
    O4 - HKLM\..\Run: [MPFExe] C:\Program Files\mcafee.com\personal firewall\MPfTray
    O20 - AppInit_DLLs: C:\WINDOWS\System32\nlhtmi.dll
    O23 - Service: CA Pest Patrol Realtime Protection Service (ITMRTSVC) - CA, Inc. - C:\Program
    Files\CA\PPRT\bin\ITMRTSVC.exe
    O23 - Service: McAfee McShield (McShield) - McAfee Inc. - C:\PROGRA~1\mcafee.com\ANTIVI~1\mcshield.exe
    O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee Corporation - C:\Program
    Files\mcafee.com\personal firewall\MPFService.exe
    O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Unknown owner - c:\Program Files\Norton
    AntiVirus\navapsvc.exe (file missing)
Close all other open windows except Hijackthis and Select " Fix checked"

Close Hijackthis

3. Using Windows Explorer
  • (Right click on "Start," select "Explore," and you will see the "tree' of file folders in the left side of the window. Click on the "+" next to any folder name to expand its contents)
Locate and Delete the following folders
  • C:\Program Files\mcafee.com
    c:\Program Files\Norton AntiVirus
    C:\Program Files\CA
    Close Windows explorer->>Reboot Your PC into Normal Windows Mode->>Rerun Hijackhtis and post a fresh Hijackthis log
     
    bamajim   Graduate of MRU

     

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