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Help me! I cannot get virus/spyware completely removed.
I have been working on this for two (2) days! I have tried several different programs and now HijackThis. Please help me with next step and the complete removal of this Cr_ _!
Logfile of HijackThis v1.99.0
Scan saved at 5:03:58 PM, on 1/30/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Scan saved at 5:03:58 PM, on 1/30/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\WINDOWS\System32\fxredir.exe
C:\Program Files\ScanSoft\OmniPageSE\opware32.exe
C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Canon\MultiPASS4\MPDBMgr.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Spyware Doctor\swdoctor.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfAgent.exe
c:\progra~1\mcafee.com\vso\mcvsftsn.exe
C:\WINDOWS\System32\CTsvcCDA.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
C:\Program Files\Canon\MultiPASS4\MPSERVIC.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\System32\vupkcxbb5.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\WINDOWS\PCHealth\HelpCtr\Binaries\helpctr.exe
C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpSvc.exe
C:\WINDOWS\System32\wuauclt.exe
C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpHost.exe
C:\Program Files\Microsoft Office\Office10\OUTLOOK.EXE
C:\Program Files\Microsoft Office\Office10\WINWORD.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Tammy\Desktop\hijackthis\HijackThis.exe
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\WINDOWS\System32\fxredir.exe
C:\Program Files\ScanSoft\OmniPageSE\opware32.exe
C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Canon\MultiPASS4\MPDBMgr.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Spyware Doctor\swdoctor.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfAgent.exe
c:\progra~1\mcafee.com\vso\mcvsftsn.exe
C:\WINDOWS\System32\CTsvcCDA.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
C:\Program Files\Canon\MultiPASS4\MPSERVIC.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\System32\vupkcxbb5.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\WINDOWS\PCHealth\HelpCtr\Binaries\helpctr.exe
C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpSvc.exe
C:\WINDOWS\System32\wuauclt.exe
C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpHost.exe
C:\Program Files\Microsoft Office\Office10\OUTLOOK.EXE
C:\Program Files\Microsoft Office\Office10\WINWORD.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Tammy\Desktop\hijackthis\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\about.htm
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~1\tools\iesdsg.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O2 - BHO: (no name) - {B6402055-9C1C-4236-E1D6-9B7B54AA6C5B} - C:\WINDOWS\System32\sdmvlffo.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [diagent] "C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe" startup
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe files\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\McUpdate.exe
O4 - HKLM\..\Run: [fxredir] C:\WINDOWS\System32\fxredir.exe
O4 - HKLM\..\Run: [Omnipage] C:\Program Files\ScanSoft\OmniPageSE\opware32.exe
O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [SearchUpgrader] C:\Program Files\Common files\SearchUpgrader\SearchUpgrader.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q
O4 - HKCU\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /0
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {3A7FE611-1994-4EF1-A09F-99456752289D} - http://install.wildtangent.com/ActiveLauncher/ActiveLauncher.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/shared/mcinsctl/en-us/4,0,0,84/mcinsctl.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5consumer/V5Controls/en/x86/client/wuweb_site.cab?1105997650703
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/shared/mcgdmgr/en-us/1,0,0,21/mcgdmgr.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - https://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe
O23 - Service: McAfee.com McShield - Unknown - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee SecurityCenter Update Manager - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee.com VirusScan Online Realtime Engine - Networks Associates Technology, Inc - c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
O23 - Service: McAfee Personal Firewall Service - McAfee Corporation - C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
O23 - Service: MpService - Canon Inc. - C:\Program Files\Canon\MultiPASS4\MPSERVIC.EXE
O23 - Service: NVIDIA Display Driver Service - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: cnktabeulaxl - Unknown - C:\WINDOWS\System32\vupkcxbb5.exe
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~1\tools\iesdsg.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O2 - BHO: (no name) - {B6402055-9C1C-4236-E1D6-9B7B54AA6C5B} - C:\WINDOWS\System32\sdmvlffo.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [diagent] "C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe" startup
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe files\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\McUpdate.exe
O4 - HKLM\..\Run: [fxredir] C:\WINDOWS\System32\fxredir.exe
O4 - HKLM\..\Run: [Omnipage] C:\Program Files\ScanSoft\OmniPageSE\opware32.exe
O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [SearchUpgrader] C:\Program Files\Common files\SearchUpgrader\SearchUpgrader.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q
O4 - HKCU\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /0
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {3A7FE611-1994-4EF1-A09F-99456752289D} - http://install.wildtangent.com/ActiveLauncher/ActiveLauncher.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/shared/mcinsctl/en-us/4,0,0,84/mcinsctl.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5consumer/V5Controls/en/x86/client/wuweb_site.cab?1105997650703
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/shared/mcgdmgr/en-us/1,0,0,21/mcgdmgr.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - https://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe
O23 - Service: McAfee.com McShield - Unknown - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee SecurityCenter Update Manager - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee.com VirusScan Online Realtime Engine - Networks Associates Technology, Inc - c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
O23 - Service: McAfee Personal Firewall Service - McAfee Corporation - C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
O23 - Service: MpService - Canon Inc. - C:\Program Files\Canon\MultiPASS4\MPSERVIC.EXE
O23 - Service: NVIDIA Display Driver Service - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: cnktabeulaxl - Unknown - C:\WINDOWS\System32\vupkcxbb5.exe
Midnight Star
4.8K Posts
0
January 31st, 2005 00:00
Let's see what we can do...
Go to www.trendmicro.com, and then:
1. Click " Free Online Scan".
2. Click " Scan now, it's free".
It'll take a few minutes to download (especially with a dialup connection), so be patient. When it's down:
1. Select all available drives.
2. Check(tick) " Auto Clean".
3. Click " Scan".
When it completes, post back the full filename of any files that cannot be cleaned or deleted.
Go to Add/Remove programs and remove(uninstall) the following, if present:
WildTangent
The above could appear anywhere within the entry. Be careful not to remove any personal or system software.
Next, Open a command prompt by:
1. Clicking " Start", then " Run...".
2. Enter " cmd" ( without the quotes).
3. Enter " services.msc" ( without the quotes).
-
Now, locate and ' stop' the following services, if present:
cnktabeulaxl
Look carefully, since the name of the service (above) can be anywhere in the entry; also be careful not to 'stop' any required system services.
Run HiJackThis then:
1. Click " Config..."
2. Click " Misc Tools"
3. Click " Open Process manager"
-
Next, while holding down the CTRL key, locate ( if present) and click on ( highlight) each of the following:
C:\WINDOWS\System32\vupkcxbb5.exe
Now double-check and make sure that only those item(s) above are highlighted, then click " Kill process". Now, click " Refresh", check again, and repeat this step if any remain.
Now, let's open a command prompt and unregister the dll(s) we're going to remove, by entering the following:
regsvr32 /u sdmvlffo.dll
It's ok, if these aren't found or 'error' out. If you want, just copy and paste the individual lines to the command prompt to save on the typing.
Run HiJackThis and click " Scan", then check(tick) the following, if present:
O2 - BHO: (no name) - {B6402055-9C1C-4236-E1D6-9B7B54AA6C5B} - C:\WINDOWS\System32\sdmvlffo.dll
O4 - HKLM\..\Run: [SearchUpgrader] C:\Program Files\Common files\SearchUpgrader\SearchUpgrader.exe
O16 - DPF: {3A7FE611-1994-4EF1-A09F-99456752289D} - http://install.wildtangent.com/ActiveLauncher/ActiveLauncher.cab
O23 - Service: cnktabeulaxl - Unknown - C:\WINDOWS\System32\vupkcxbb5.exe
Now, with all windows closed except HiJackThis, click " Fix checked".
Locate and delete the following item(s), if present. Make sure your able to view system and hidden files/ folders:
folders...
C:\Program Files\Common files\SearchUpgrader
files...
C:\WINDOWS\System32\vupkcxbb5.exe
C:\WINDOWS\System32\sdmvlffo.dll
Post back a new log.
-
Mike.