I generally do not suggest anti-keylogger software because of the potential legal and personal ramifications of helping to remove a legitimate keylogger, as well as considering the wide range of reasons it may have been placed on a computer.
If you would like, I can take a look at what is on your system. It is possible that you have a random access trojan. If that is the case, there are options for removal.
I had my PC checked my a Dell engineer through a VPN. He checked my entire PC and found some registry errors. He installed a new tool called Glary utilities. He guaranteed that my PC was now absolutely fine. The check lasted an hour or so: I'm pretty sure he did a good job. I guess the procedure the engineer followed is that you suggested when you said you could have a look at my system, am I correct?
A small box will open, with an explanation about the tool.
Click Yes at the prompt for Optional Scan.
When done, DDS will open two (2) logs
1. DDS.txt 2. Attach.txt
Save both reports to your desktop.
Copy/paste both logs to your reply on the forum.
Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet. Information on A/V control HERE.
Bugbatter
3 Apprentice
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20.5K Posts
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June 15th, 2010 05:00
Welcome to Dell Community. :emotion-1:
I generally do not suggest anti-keylogger software because of the potential legal and personal ramifications of helping to remove a legitimate keylogger, as well as considering the wide range of reasons it may have been placed on a computer.
If you would like, I can take a look at what is on your system. It is possible that you have a random access trojan. If that is the case, there are options for removal.
In order to continue Please Read This Before Posting On the Malware Removal Forum
Marmotte70
16 Posts
0
June 15th, 2010 09:00
Hello Bugbatter,
I had my PC checked my a Dell engineer through a VPN. He checked my entire PC and found some registry errors. He installed a new tool called Glary utilities. He guaranteed that my PC was now absolutely fine. The check lasted an hour or so: I'm pretty sure he did a good job. I guess the procedure the engineer followed is that you suggested when you said you could have a look at my system, am I correct?
Thanks for your help!
Marmotte70
16 Posts
0
June 15th, 2010 17:00
No, don't close the topic: if you know a dedicated diagnostic tool that is reliable, I'd be happy to use it.
Bugbatter
3 Apprentice
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20.5K Posts
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June 15th, 2010 17:00
Okay, let's try this:
1. DDS.txt
2. Attach.txt
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet. Information on A/V control HERE.
Bugbatter
3 Apprentice
•
20.5K Posts
0
June 15th, 2010 17:00
This is what Glary Utilities does: http://www.glaryutilities.com/gu.html
It is more of an automated cleaner than a dedicated diagnostic tool.
I do not use Glary Utilities, but if you are happy with the guarantee that Dell gave you. I'll close this topic.