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24134
September 10th, 2012 14:00
How to remove McAfee without knocking down my IE9 flash player operability
I just received a brand new Inspiron 5520 with bundled softwares.
Whenever I tried to remove McAfee in order to user another anti-virus app, my IE9 flash player stops responding.
Has anyone encountered the same issue? If yes what do I have to do to overcome this uninstall issue?
Thanks!
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ky331
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15.5K Posts
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September 10th, 2012 14:00
I'm not sure that I understand the question:
Are you saying that you can successfully remove McAfee, and after doing so, Flash player stops working in IE9? That seems rather strange... as McAfee should not touch the legitimate flash player. Perhaps you installed a "phony" flash (e.g., via a prompt from YouTube or FaceBook), and McAfee removed it as being malware?
One thing you can try doing is re-installing flash from the direct Adobe site: ActiveX version (Internet Explorer): http://download.macromedia.com/get/flashplayer/current/licensing/win/install_flash_player_11_active_x.exe
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But if you're saying the McAfee refuses ("gets stuck" trying) to uninstall, reporting Flash as the problem, that's another matter.
Eki_fils
5 Posts
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September 10th, 2012 18:00
Are you saying that you can successfully remove McAfee, and after doing so, Flash player stops working in IE9?
Yes, that's exact. I am a computer savvy but not a software security expert though, I wish I could show screenshots of what I have been dealing with.
All I want is to remove McAfee Security Center then install something else, but after removing McAfee, in IE9, pages with imbedded flash no longer react upon clicking on any web link (i.e. www.msn.ca) and even Skype login window is dead.
Firefox would work fine with the flash plugin, but IE9 would not respond for I don't know why - the flash activeX is just not interacting.
I had to restore the registry backup from Friday Sept 7th evening the day I first started using my Inspiron.
So far I have done all the updates, flash player also has been updated from 11.3 to 11.4 (since I restored the OS, the third time - I haven't removed McAfee yet) I will create a restore backup point tonight then I will try removing again (I cross my fingers - hopefully this time it won't behave again!)
I will come back with updates about this issue, but I would appreciate if someone from Dell Technical Support could reproduce these steps from their lab with an Inspiron 5520 and posts what is the solution here?
Eki_fils
5 Posts
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September 12th, 2012 00:00
Thank youg Red Dawn!
Issue fixed!
The MCPR.exe removed McAfee Security Center without impacting my other softwares functionnality.
Thank you all for your help :emotion-21:
Cheers!