Install Screen Pop-Up Problem

Question

I recently installed SpywareStormer and immediately started having problems with the Windows Installer screen popping up and wanting to install "Microsoft Office XP Standard".

This happens when I try to go online, and when I open my email program - also when I try to read each individual email message once I am into the email program.

I can click the 'cancel' button anywhere from 6-to-10 times and get rid of the install screen, but it comes right back if I try to read another email or go online.

Once I am online, I can usually go to different websites without this occurring, but occasionally it will happen when I follow a link on the website. Not always, but sometimes this happens.

I contacted the SpywareStormer's support email address and they did not even attempt to help. they simply said they would refund my purchase price and deactivate my access code.

Can anyone help me with this problem? I would certainly appreciate it!

Mike

jwatt · Answer

If you search Google, you'll find that SpywareStormer has a very unsavory reputation, and is difficult to get rid of.

First, make sure your antivirus software definitions are current, and scan your system for viruses. If that doesn't resolve the problem, download, install, update and run Ad-Aware and Spybot as described in this article. Be sure to configure Ad-Aware as described in the article!

If the problem still isn't resolved, download HijackThis, a malware analysis and removal tool. Create a directory (folder) in the root level of your C: drive named HJT. Unzip HijackThis.zip into the newly created directory.

After installing HijackThis.exe in the directory C:\HJT, run Hijackthis from that directory. Click on the 'scan' button and then 'save log' button. Save the file in the directory C:\HJT. Use a name like HijackThis.txt.

Copy and paste the contents of the log you saved in a new message in the Virus and Trojan Removals board at TomCoyote.org for review by certified volunteer experts. Registration is required before posting. Be sure to describe the problem you're experiencing. DON'T ATTEMPT TO FIX ANYTHING REPORTED BY HIJACKTHIS without expert advice!

There are lots more people with malware problems they haven't been able to resolve than there are expert HijackThis analysts, so please be patient. See this post by ChrisRLG for other sites available for analyzing your HijackThis log.

Jim

mickheil · Answer

I'm just in the process of fixing my brother in law's machine after his son cancelled out of a SpywareStormer popup. Net result was on re-boot it could find the hall.dll file. Turned out it had corrupted the master boot record - nasty but repairable through the recovery disk. I've just loaded the latest version of ad-aware (SE) and it detected registry entries suggesting an attempted browser highjack by this rubbish Spyware. Ad-Aware's Good stuff and it's free!

Mick.

dezmartin · Answer

Thanks for the tips, Jim.

I finally was able to get rid of the problem by reinstalling Windows XP and then Office XP.

A lesson well learned, I will never download a program of unknown quality again.

I've had several tips to download ad-aware and spy-bot, so I have downloaded both, and so far all is back to normal and I'm up and running in good shape.

Thanks again for your response.

dezmartin · Answer

Thanks, Mick Message Edited by dezmartin on 09-05-2004 10:39 PM

Virus & Spyware

Install Screen Pop-Up Problem

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