If I close the message, IP closes.

DL,

Exactly what does the error message say? If there's a "Click Here" or "Details" button in the message, please report the information reported there.

When you say, "IP closes", do you mean the Internet Explorer closes?

Jim

Thanks Jim,

Typical popup window stating "IE has encountered a problem needs to close"  There is a prompt to send the report to Microsoft or not ?? - and additional tech. info such as error signature page with stuff like the AppName: iexplore.exe.  I did mean the IE closes when I said IP. 

DL

DL,

On the "additional tech info" display, is there a module name (ModName) listed? That's often a valuable clue as to what caused Internet Explorer to crash.

Jim

DL,

It's very unusual for Internet Explorer to generate an error like that and not require that the browser be restarted.

The DLL reported, "ntdll.dll", is a standard windows component, so it's not immediately evident whether a spyware or malware is involved. It would be a good idea to rule out that possibility.

First, make sure your antivirus software definitions are current, and scan your system for viruses. If that doesn't resolve the problem, download, install, update and run Ad-Aware and Spybot as described in this article.

If the problem still isn't resolved, download HijackThis, a malware analysis and removal tool, and submit the log it produces for analysis to one of the sites listed below.

With the Windows Explorer, go to C:\, right click and create a folder named HJT. Unzip the downloaded file HijackThis.zip into the newly created directory, C:\HJT.

After installing HijackThis.exe in the directory C:\HJT, run Hijackthis from that directory. Click on the 'scan' button and then 'save log' button. Save the file in the directory C:\HJT. Use a name like HijackThis.txt.

Here are some sites where you can receive help analyzing your HijackThis log from trained experts. Note that the sites require registration before you will be able to post.

Subratam.org
BleepingComputer.com
ZerosRealm.com

Copy and paste the contents of the log you saved in a new message in one of the forums listed above. Be sure to describe the problem you're experiencing. DON'T ATTEMPT TO FIX ANYTHING REPORTED BY HIJACKTHIS without expert advice!

There are lots more people with malware problems they haven't been able to resolve than there are expert HijackThis analysts, so please be patient. Please see the Alliance of Security Analysis Professionals (ASAP) site for a complete list of member sites providing support and assistance.

Jim