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Malwarebytes Adwcleaner detects pre-installed Dell Software

This is probably not new information, but I have not run an AdwCleaner scan for some years. But since purchasing Win10 systems and finally getting around to an AdwCleaner scan (for no particular reason) I got these positive detections:

***** [ Preinstalled Software ] *****

Preinstalled.DellCustomerConnect Folder C:\Program Files (x86)\DELL CUSTOMER CONNECT
Preinstalled.DellCustomerConnect Registry HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Uninstall\{04A41EBC-AB30-4574-A14D-E0CDFE31AB70}
Preinstalled.DellHelp&Support Folder C:\Program Files\DELL\DELL HELP & SUPPORT
Preinstalled.DellHelp&Support Folder C:\ProgramData\DELL\DELL HELP & SUPPORT
Preinstalled.DellHelp&Support Folder C:\ProgramData\Microsoft\Windows\Start Menu\Programs\DELL\DELL HELP & SUPPORT
Preinstalled.DellHelp&Support Registry HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\{8917AEA5-01A5-476F-AA27-A52EA6C94212}
Preinstalled.DellHelp&Support Registry HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Uninstall\InstallShield_{8917AEA5-01A5-476F-AA27-A52EA6C94212}
Preinstalled.DellSupportAssistAgent Folder C:\Program Files\DELL\SAREMEDIATION\PLUGIN
Preinstalled.DellSupportAssistAgent Folder C:\Program Files\DELL\SUPPORTASSISTAGENT
Preinstalled.DellSupportAssistAgent Folder C:\ProgramData\DELL\SAREMEDIATION\PLUGIN
Preinstalled.DellSupportAssistAgent Folder C:\ProgramData\SUPPORTASSIST\CLIENT\TECHNICIANTOOLKIT
Preinstalled.DellUpdateforWindows10 File C:\Users\joe53\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar\Dell Update.lnk
Preinstalled.DellUpdateforWindows10 Folder C:\Program Files (x86)\DELL\UPDATE
Preinstalled.DellUpdateforWindows10 Folder C:\Program Files (x86)\DELL\UPDATESERVICE
Preinstalled.DellUpdateforWindows10 Folder C:\ProgramData\DELL\UPDATE
Preinstalled.DellUpdateforWindows10 Folder C:\ProgramData\DELL\UPDATESERVICE
Preinstalled.DellUpdateforWindows10 Folder C:\ProgramData\Microsoft\Windows\Start Menu\Programs\DELL\UPDATE
Preinstalled.DellUpdateforWindows10 Registry HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Uninstall\{5EBBC1DA-975F-44A0-B438-F325BCD45577}

To be fair, these Dell registry entries are not described as malware, but as "pre-installed software" that one might like to remove, following a routine on-demand scan.

My own take on these Dell Assist and Update and Help/support agents is that they are unnecessary but benign programs. They have never solved any Dell PC problems I have had, but have occasionally run random system scans I did not authorize. At worst they are a nuisance. On previous Windows operating systems I have deleted them without any regrets.

Any feedback is welcomed.


Dell Forum Member since 2,000

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Re: Malwarebytes Adwcleaner detects pre-installed Dell Software

Dell SupportAssist Remediation Service has been shown to cause random ~3-5 sec freezes on the XPS 8930, so perhaps not so benign...  😉


   Forum Member since 2004
   I'm not a Dell employee

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