Unsolved
This post is more than 5 years old
2 Posts
0
50290
October 3rd, 2015 12:00
Manually restoring quarantined McAfee files
Long story short I ended up getting a Virus that infected every .jpg file on my computer. McAfee put every one of my pictures into quarantine. I tried restoring the files but because there were so many files Mcafee would freeze and wouldn't allow me to restore them. I found the quarantine folder and every picture is zipped with a .zip extension which I can open but when I'm inside I click the picture and it's password protected. I've talked to Mcafee for over a 2 hours with 8 different reps and they have no clue what I'm even talking about. Has anyone ever run into this or provide any advice? THANK YOU!!
No Events found!
RoHe
10 Elder
•
45.2K Posts
0
October 5th, 2015 12:00
Are you sure the jpg files are actually infected, or did you get some kind of "ransomeware" that just locked those files?
Suggest you go to spywarehammer.com and register there. You'll get expert and free help checking your system for malware and removing it, but obviously, I can't promise you'll recover your jpg files if they're password protected now.
Be sure to read their FAQs before starting your own thread at spywarehammer and be sure to include the PC model and version of Windows in your first post.
ayjaybee
1 Message
0
October 5th, 2015 13:00
having similar problem so if you get resolution please post it. I am trying to restore a quarantined file that did not show up in the mcafee control panel. I found the mcafee quarantine folder after disabling access control but cannot move or open the quarantined file as it is password protected.
ky331
3 Apprentice
•
15.5K Posts
0
October 5th, 2015 13:00
I do not know this to be a fact... but I would not be surprised if zipping and password-protecting files placed into quarantine is a standard practice of an anti-virus program. Doing so would effectively lock the file, so that the virus can't attack your system while it's in quarantine.
Assuming this to be the case, the anti-virus program's company (McAfee) would be responsible for keeping their passwording algorithm secure. It is not expected that users would "dip" into the quarantine area to manually remove and restore a file.
RoHe
10 Elder
•
45.2K Posts
0
October 5th, 2015 18:00
Read this, but un-quarantine files with caution.
pyamed
2 Posts
0
October 5th, 2015 18:00
AyJaybee, the password to that file is "infected" without the " what will happen is as soon as you put the password in Mcafee will snatch it again and do the same thing. So you'll have to uninstall mcafee and then turn off Windows defender if you're using that. Atleast that's what happened to me. I'm still trying to figure out things on my end, hope that helps.