4.4K Posts

July 14th, 2004 01:00

It's part of "Dell Support". A commonly suggested resolution is to uninstall Dell Support, as you'll see from some of the links "pskelly" found at Google.

Jim

July 14th, 2004 02:00

do i really need dell support. So i can just delete it forever. Is it a necessitty?

2 Intern

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2K Posts

July 14th, 2004 03:00

Delete it. You'll never miss it.

2 Intern

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140 Posts

July 14th, 2004 08:00

Did it start happening after a recent Spybot SD cleaning?  The same happened to me after Spybot SD removed an entry called VX2/f.  See link to my post below.  I'm trying to figure out if it can be fixed.

http://forums.us.dell.com/supportforums/board/message?board.id=si_virus&message.id=19143

 

amajamar

July 14th, 2004 14:00

It comes out of nowhere for me...Ok good bye dell support!

2 Intern

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2K Posts

July 15th, 2004 03:00

VX2 is a BHO adware file. Spybot did right in removing it. I don't think you want it back.

http://www.pestpatrol.com/pestinfo/v/vx2.asp

6 Posts

July 26th, 2004 12:00

I recently experienced the same problem/symptom on my DELL 8300. It happened after I download an update to Spybot-Search & Destroy. After installing the update, I scan the computer for problems. Spybot identified "VX2 /f" (HKEY_LOCAL_MACHINE\Software\Vendor). I of course ran the "fix" and removed this registry entry. After reading many comments on the forum about NotifyAlert.exe, I decided to undo the "fix" using Spybot’s restore feature. That fixed the problem. Good luck to all who have the same problem and I hope this helps...

6 Posts

July 26th, 2004 12:00

I used Spybots "Recovery" feature to reinstate "VX2 /f."   That fixed my problem..

2 Intern

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140 Posts

July 26th, 2004 17:00

BoJingle,

I found out that is a known bug for Spybot SD, it incorrectly flags a registry entry for deletion.  For now, scan with Spybot and when it detects it, mark it to be Ignored.  That should fix the problem until a Spybot update is released.

 

amajamar

August 13th, 2004 12:00

I experienced similar problems after installing Spybot SD last month.  However, restoring the "VX2 /f" file did not help.  As some have also noted, I am not able to delete "Dell Support" by using the add/remove program utility.

So, I tried renaming certain files and folders (as suggested by web sites other than Dell Forums).  Thus far (one week), the NotifyAlert.exe gremlins have not returned.  I am keeping a list of the renamed files/folders just in case these changes might trigger some other problems.

Dell Support just sent me a survey to rate by Customer Support experience regarding this problem.  The support tech was sincere, but totally clueless.

Basil Parmesan

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