Welcome to Dell Community. Dell no longer does one-on-one malware removal, or handles HijackThis logs.
My suggestion is to post the required DDS logs on the Malware Removal Forum at SpywareHammer and have the staff trained in malware removal walk you through the diagnostic logs and a cleanup. They do not use remote access but will advise you step-by-step on what you can do. Please do not attempt to run any additional scans, install software, or use any other tools until an analyst can advise you on the next step. You will need to let SpywareHammer know what type of malware you had and exactly how you attempted to remove it. Please use the same username there as you have here. Help is free, but you will need to register there and follow the posting instructions.
Bugbatter
3 Apprentice
•
20.5K Posts
0
July 14th, 2012 09:00
Welcome to Dell Community. Dell no longer does one-on-one malware removal, or handles HijackThis logs.
My suggestion is to post the required DDS logs on the Malware Removal Forum at SpywareHammer and have the staff trained in malware removal walk you through the diagnostic logs and a cleanup. They do not use remote access but will advise you step-by-step on what you can do. Please do not attempt to run any additional scans, install software, or use any other tools until an analyst can advise you on the next step. You will need to let SpywareHammer know what type of malware you had and exactly how you attempted to remove it. Please use the same username there as you have here. Help is free, but you will need to register there and follow the posting instructions.
Bugbatter
3 Apprentice
•
20.5K Posts
0
July 20th, 2012 19:00
The original poster in this topic has been referred to SpywareHammer .
This topic is inactive and is closed.
Everyone else who is having a similar issue, please begin a New Post at the top of the forum.