Slow computer, slower internet, and a redirect

Welcome. Thank you for using Dell Community Forums.

I am reviewing your log. In the meantime, you can help me by addressing the following:

* Have you have posted this issue on another forum? If so, please provide a link to the topic.

* If you have disabled System Restore in an attempt to begin cleaning malware, please enable it now. We will flush System Restore when we are finished cleaning and we are sure that everything is running smoothly.

* If you are using any cracked software, please remove it. In addition to being illegal, when you install cracked software, you are running executable files from dubious, unknown sources. You are giving these sources access to information on your hard disk, and potential control over operation of your computer. Definition of cracked software HERE.

* If you are using any P2P (file sharing) programs, please remove them before we clean your computer.  The nature of such software and the high incidence of malware in files downloaded with them is counter productive to restoring your PC to a healthy state. That includes BitTorrent and similar programs. There is a partial list HERE.    

* If this computer belongs to someone else, do you have authority to apply the fixes we will use?

* After we begin working, please print or copy all instructions to Notepad in order to assist you when carrying out procedures. Please follow all instructions in sequence. Do not, on your own, install/re-install any programs or run any fixes or scanners that you have not been instructed to use because this may cause conflicts with the tools that I am using. Please note that these fixes are not instantaneous. Most infections require more than one round to properly eradicate. It is understood by the trained analysts that once a helper replies to a log, he continues working with you until the issue is resolved.

* During the course of our cleanup please do not do any additional online work or surfing until we have verified that your system is clean.

* We may be using some specialized tools during our fix. Certain embedded files that are part of legitimate programs or specialized fix tools such as process.exe, restart.exe, SmiUpdate.exe, reboot.exe, ws2fix.exe, prcviewer.exe and nircmd.exe may at times be detected by some anti-virus/anti-malware scanners as a "RiskTool", "Hacking tool", "Potentially unwanted tool", or even "malware (virus/trojan)" when that is not the case. Such programs have legitimate uses in contexts where an authorized user or administrator has knowingly installed it. These detections do not necessarily mean the file is malware or a bad program. It means it has the potential for being misused by others. Anti-virus scanners cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert you or even automatically remove them. *Please note also that not all of our tools work on 64-bit systems, so we may be limited in our procedures.

We need to see some additional information about what is happening in your machine.

• Download DDS by sUBs from one of the following links. Save it to your desktop.
  • DDS.scr
  • DDS.pif
• Double click on the DDS icon, allow it to run.
• A small box will open, with an explanation about the tool.
• Click Yes at the prompt for Optional Scan.
• When done, DDS will open two (2) logs

1. DDS.txt
2. Attach.txt

• Save both reports to your desktop.
• Copy/paste both logs to your reply on the forum. Do not attach them.
• Close the program window, and delete the program from your desktop.

Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet. Information on A/V control HERE.

No Reply within 3 days will result in this topic being closed, and I will remove it from my subscriptions. If you require more time, please let me know.

Instructions posted for this user are customized for this user only. The tools used may cause damage if used on a computer with different infections. If you think you have similar problems, please post a log at the top of this board to start a new forum topic.

Hi Bugbatter, thanks for the help!

I have not posted this on another forum, System Restore has not been disabled, no cracked software, and no P2P's-I download my music from I-Tunes. And this computer is mine!

Here's both logs from DDS:

DDS (Ver_10-12-05.01) - NTFS_AMD64 
Run by Mike at 16:32:49.23 on Sun 12/05/2010
Internet Explorer: 8.0.7600.16385
Microsoft Windows 7 Home Premium   6.1.7600.0.1252.1.1033.18.3895.2296 [GMT -6:00]

============== Running Processes ===============

C:\windows\system32\wininit.exe
C:\windows\system32\lsm.exe
C:\windows\system32\svchost.exe -k DcomLaunch
C:\windows\system32\svchost.exe -k RPCSS
C:\windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\windows\system32\svchost.exe -k netsvcs
C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_58afa5ca50c7b5e7\STacSV64.exe
C:\windows\system32\svchost.exe -k LocalService
C:\Program Files\Dell\DellDock\DockLogin.exe
C:\windows\system32\svchost.exe -k NetworkService
C:\windows\system32\WLANExt.exe
C:\windows\system32\conhost.exe
C:\windows\System32\spoolsv.exe
C:\windows\system32\Dwm.exe
C:\windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_58afa5ca50c7b5e7\AESTSr64.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\windows\Explorer.EXE
C:\windows\system32\taskhost.exe
C:\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 2011\avp.exe
C:\Program Files (x86)\Bonjour\mDNSResponder.exe
C:\Program Files\Intel\WiFi\bin\EvtEng.exe
C:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\Kodak\AiO\Center\ekdiscovery.exe
C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe
C:\Program Files (x86)\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Program Files (x86)\Dell DataSafe Local Backup\sftservice.EXE
C:\windows\system32\svchost.exe -k imgsvc
C:\Program Files\Intel\WiMAX\Bin\AppSrv.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\Intel\WiMAX\Bin\DMAgent.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe
C:\windows\system32\wbem\unsecapp.exe
C:\windows\system32\wbem\wmiprvse.exe
C:\windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files (x86)\Dell DataSafe Local Backup\Components\scheduler\STService.exe
C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpd.exe
C:\windows\system32\conhost.exe
C:\Program Files (x86)\Dell DataSafe Local Backup\Toaster.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\IDT\WDM\sttray64.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Common Files\Intel\WirelessCommon\iFrmewrk.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Windows\System32\spool\drivers\x64\3\EKIJ5000MUI.exe
C:\windows\system32\SearchIndexer.exe
C:\Program Files\Microsoft IntelliPoint\ipoint.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Microsoft IntelliPoint\dpupdchk.exe
C:\Program Files\Intel\WiMAX\bin\wimaxcu.exe
C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files (x86)\Dell DataSafe Online\DataSafeOnline.exe
C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe
C:\windows\system32\wbem\unsecapp.exe
C:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 2011\avp.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Dell Support Center\bin\sprtsvc.exe
C:\windows\system32\DllHost.exe
C:\Program Files (x86)\Microsoft\Search Enhancement Pack\SCServer\SCServer.exe
C:\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 2011\x64\klwtblfs.exe
C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe
C:\windows\System32\svchost.exe -k secsvcs
C:\windows\SysWOW64\Macromed\Flash\FlashUtil10l_ActiveX.exe
C:\windows\splwow64.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\windows\system32\SearchProtocolHost.exe
C:\windows\system32\SearchFilterHost.exe
C:\Users\Mike\Documents\dds.scr
C:\windows\system32\conhost.exe
C:\windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://my.yahoo.com/
uInternet Settings,ProxyOverride = *.local
mWinlogon: Userinit=userinit.exe,
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: IEVkbdBHO Class: {59273ab4-e7d3-40f9-a1a8-6fa9cca1862c} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 2011\ievkbd.dll
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - C:\PROGRA~2\MIF5BA~1\Office14\GROOVEEX.DLL
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Office Document Cache Handler: {b4f3a835-0e21-4959-ba22-42b3008e02ff} - C:\PROGRA~2\MIF5BA~1\Office14\URLREDIR.DLL
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
BHO: FilterBHO Class: {e33cf602-d945-461a-83f0-819f76a199f8} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 2011\klwtbbho.dll
TB: {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No File
uRun: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
mRun: [IAStorIcon] C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
mRun: [Dell DataSafe Online] "C:\Program Files (x86)\Dell DataSafe Online\DataSafeOnline.exe" /m
mRun: [Dell Webcam Central] "C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe" /mode2
mRun: [Desktop Disc Tool] "C:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe"
mRun: [DellSupportCenter] "C:\Program Files (x86)\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRun: [Conime] %windir%\system32\conime.exe
mRun: [BCSSync] "C:\Program Files (x86)\Microsoft Office\Office14\BCSSync.exe" /DelayServices
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [avp] "C:\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 2011\avp.exe"
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mRunOnce: [Launcher] C:\Program Files (x86)\Dell DataSafe Local Backup\Components\scheduler\Launcher.exe
mRunOnce: [DSUpdateLauncher] "C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\hstart.exe" /NOCONSOLE /D="C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate" /RUNAS "C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpd.exe"
mRunOnce: [STToasterLauncher] C:\Program Files (x86)\Dell DataSafe Local Backup\toasterLauncher.exe
StartupFolder: C:\Users\Mike\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\DELLDO~1.LNK - C:\Program Files\Dell\DellDock\DellDock.exe
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MIF5BA~1\Office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - C:\PROGRA~2\MIF5BA~1\Office14\ONBttnIE.dll/105
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
IE: {4248FE82-7FCB-46AC-B270-339F08212110} - {4248FE82-7FCB-46AC-B270-339F08212110} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 2011\klwtbbho.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
IE: {CCF151D8-D089-449F-A5A4-D9909053F20F} - {CCF151D8-D089-449F-A5A4-D9909053F20F} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 2011\klwtbbho.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\microsoft shared\OFFICE14\MSOXMLMF.DLL
Handler: cozi - {5356518D-FE9C-4E08-9C1F-1E872ECD367F} - C:\Program Files (x86)\Cozi Express\CoziProtocolHandler.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
AppInit_DLLs: C:\PROGRA~2\KASPER~1\KASPER~1\mzvkbd3.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - C:\PROGRA~2\MIF5BA~1\Office14\GROOVEEX.DLL
BHO-X64: IEVkbdBHO Class: {59273AB4-E7D3-40F9-A1A8-6FA9CCA1862C} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 2011\x64\ievkbd.dll
BHO-X64:     IEVkbdBHO - No File
BHO-X64: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~1\MICROS~2\Office14\GROOVEEX.DLL
BHO-X64: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO-X64: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~1\MICROS~2\Office14\URLREDIR.DLL
BHO-X64:     URLRedirectionBHO - No File
BHO-X64: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
BHO-X64: FilterBHO Class: {E33CF602-D945-461A-83F0-819F76A199F8} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 2011\x64\klwtbbho.dll
BHO-X64:     link filter bho - No File
TB-X64: {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No File
mRun-x64: [QuickSet] C:\Program Files\Dell\QuickSet\QuickSet.exe
mRun-x64: [SysTrayApp] C:\Program Files\IDT\WDM\sttray64.exe
mRun-x64: [SynTPEnh] %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe
mRun-x64: [IntelWirelessWiMAX] "C:\Program Files\Intel\WiMAX\Bin\WiMAXCU.exe" /tasktray /nosplash
mRun-x64: [IntelWireless] "C:\Program Files\Common Files\Intel\WirelessCommon\iFrmewrk.exe" /tf Intel Wireless Tray
mRun-x64: [EKIJ5000StatusMonitor] C:\windows\system32\spool\DRIVERS\x64\3\EKIJ5000MUI.exe
mRun-x64: [IntelliPoint] "c:\Program Files\Microsoft IntelliPoint\ipoint.exe"
mRun-x64: [IgfxTray] C:\windows\system32\igfxtray.exe
mRun-x64: [HotKeysCmds] C:\windows\system32\hkcmd.exe
mRun-x64: [Persistence] C:\windows\system32\igfxpers.exe
SEH-X64: Groove GFS Stub Execution Hook: {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\PROGRA~1\MICROS~2\Office14\GROOVEEX.DLL

============= SERVICES / DRIVERS ===============

R0 PxHlpa64;PxHlpa64;C:\Windows\System32\drivers\PxHlpa64.sys [2010-6-3 55280]
R1 kl2;kl2;C:\Windows\System32\drivers\kl2.sys [2010-6-9 11864]
R1 KLIM6;Kaspersky Anti-Virus NDIS 6 Filter;C:\Windows\System32\drivers\klim6.sys [2010-4-22 27736]
R1 vwififlt;Virtual WiFi Filter Driver;C:\Windows\System32\drivers\vwififlt.sys [2009-7-13 59904]
R2 AESTFilters;Andrea ST Filters Service;C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_58afa5ca50c7b5e7\AESTSr64.exe [2010-6-3 89600]
R2 AVP;Kaspersky Anti-Virus Service;C:\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 2011\avp.exe [2010-7-1 352976]
R2 DMAgent;Intel® PROSet/Wireless WiMAX Red Bend Device Management Service;C:\Program Files\Intel\WiMAX\Bin\DMAgent.exe [2009-9-15 403456]
R2 DockLoginService;Dock Login Service;C:\Program Files\Dell\DellDock\DockLogin.exe [2009-6-9 155648]
R2 IAStorDataMgrSvc;Intel(R) Rapid Storage Technology;C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe [2010-6-3 13336]
R2 Kodak AiO Network Discovery Service;Kodak AiO Network Discovery Service;C:\Program Files (x86)\Kodak\AiO\Center\ekdiscovery.exe [2010-5-17 308592]
R2 SftService;SoftThinks Agent Service;C:\Program Files (x86)\Dell DataSafe Local Backup\SftService.exe [2010-6-3 689472]
R2 UNS;Intel(R) Management & Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe [2010-6-3 2320920]
R2 WiMAXAppSrv;Intel® PROSet/Wireless WiMAX Service;C:\Program Files\Intel\WiMAX\Bin\AppSrv.exe [2009-9-15 907264]
R3 bpenum;bpenum;C:\Windows\System32\drivers\bpenum.sys [2009-9-15 71168]
R3 bpmp;bpmp;C:\Windows\System32\drivers\bpmp.sys [2009-9-15 174592]
R3 bpusb;bpusb;C:\Windows\System32\drivers\bpusb.sys [2009-9-15 81920]
R3 CtClsFlt;Creative Camera Class Upper Filter Driver;C:\Windows\System32\drivers\CtClsFlt.sys [2010-6-3 172704]
R3 HECIx64;Intel(R) Management Engine Interface;C:\Windows\System32\drivers\HECIx64.sys [2010-6-3 56344]
R3 Impcd;Impcd;C:\Windows\System32\drivers\Impcd.sys [2010-6-3 158976]
R3 IntcDAud;Intel(R) Display Audio;C:\Windows\System32\drivers\IntcDAud.sys [2010-6-3 271872]
R3 klmouflt;Kaspersky Lab KLMOUFLT;C:\Windows\System32\drivers\klmouflt.sys [2009-11-2 22544]
R3 NETw5s64;Intel(R) Wireless WiFi Link 5000 Series Adapter Driver for Windows 7 - 64 Bit;C:\Windows\System32\drivers\NETw5s64.sys [2009-9-15 6952960]
R3 vwifimp;Microsoft Virtual WiFi Miniport Service;C:\Windows\System32\drivers\vwifimp.sys [2009-7-13 17920]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S3 AdobeActiveFileMonitor8.0;Adobe Active File Monitor V8;C:\Program Files (x86)\Adobe\Elements Organizer 8.0\PhotoshopElementsFileAgent.exe [2009-9-18 169312]
S3 Microsoft SharePoint Workspace Audit Service;Microsoft SharePoint Workspace Audit Service;C:\Program Files (x86)\Microsoft Office\Office14\GROOVE.EXE [2010-3-25 30969208]
S3 MyWiFiDHCPDNS;Wireless PAN DHCP Server;C:\Program Files\Intel\WiFi\bin\PanDhcpDns.exe [2009-9-21 315664]
S3 osppsvc;Office Software Protection Platform;C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE [2010-1-9 4925184]
S3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2010-3-4 346144]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2010-8-31 1255736]
S3 yukonw7;NDIS6.2 Miniport Driver for Marvell Yukon Ethernet Controller;C:\Windows\System32\drivers\yk62x64.sys [2009-6-10 389120]

=============== Created Last 30 ================

2010-12-03 23:40:12 8199504 ----a-w- C:\PROGRA~3\Microsoft\Windows Defender\Definition Updates\{A4F38921-8F09-4B53-894B-74EB6E7FB524}\mpengine.dll
2010-12-01 03:44:35 -------- d-----w- C:\Users\Mike\AppData\Roaming\Uniblue
2010-12-01 03:44:10 -------- d-----w- C:\Users\Mike\AppData\Local\PackageAware
2010-11-24 11:40:36 7680 ----a-w- C:\Program Files\Internet Explorer\iecompat.dll
2010-11-24 11:40:36 7680 ----a-w- C:\Program Files (x86)\Internet Explorer\iecompat.dll
2010-11-13 21:20:57 -------- d-----w- C:\Program Files\iPod
2010-11-13 21:20:56 -------- d-----w- C:\Program Files\iTunes
2010-11-13 21:20:56 -------- d-----w- C:\Program Files (x86)\iTunes
2010-11-06 17:37:34 103864 ----a-w- C:\Program Files (x86)\Internet Explorer\Plugins\nppdf32.dll

==================== Find3M  ====================

2010-11-29 23:42:06 24152 ----a-w- C:\windows\System32\drivers\mbam.sys
2010-10-19 16:41:44 270720 ------w- C:\windows\System32\MpSigStub.exe
2010-09-23 05:47:28 49016 ----a-w- C:\windows\SysWow64\sirenacm.dll
2010-09-23 05:32:56 301936 ----a-w- C:\windows\WLXPGSS.SCR
2010-09-21 19:49:02 252800 ----a-w- C:\windows\System32\LIVESSP.DLL
2010-09-21 19:03:14 208768 ----a-w- C:\windows\SysWow64\LIVESSP.DLL
2010-09-15 09:50:37 472808 ----a-w- C:\windows\SysWow64\deployJava1.dll
2010-09-10 05:35:44 135168 ----a-w- C:\windows\apppatch\AppPatch64\AcXtrnal.dll
2010-09-10 05:35:43 347648 ----a-w- C:\windows\apppatch\AppPatch64\AcLayers.dll
2010-09-08 16:17:46 94208 ----a-w- C:\windows\SysWow64\QuickTimeVR.qtx
2010-09-08 16:17:46 69632 ----a-w- C:\windows\SysWow64\QuickTime.qts
2010-09-08 05:36:17 1192960 ----a-w- C:\windows\System32\wininet.dll
2010-09-08 05:34:34 57856 ----a-w- C:\windows\System32\licmgr10.dll
2010-09-08 04:30:04 978432 ----a-w- C:\windows\SysWow64\wininet.dll
2010-09-08 04:28:15 44544 ----a-w- C:\windows\SysWow64\licmgr10.dll
2010-09-08 04:16:38 482816 ----a-w- C:\windows\System32\html.iec
2010-09-08 03:35:30 1638912 ----a-w- C:\windows\System32\mshtml.tlb
2010-09-08 03:22:31 386048 ----a-w- C:\windows\SysWow64\html.iec
2010-09-08 02:48:16 1638912 ----a-w- C:\windows\SysWow64\mshtml.tlb

============= FINISH: 16:33:35.03 ===============

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT

DDS (Ver_10-12-05.01)

Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume2
Install Date: 8/30/2010 4:56:36 PM
System Uptime: 12/5/2010 4:17:54 PM (0 hours ago)

Motherboard: Dell Inc. |  | 0WXY9J
Processor: Intel(R) Core(TM) i3 CPU       M 350  @ 2.27GHz | CPU 1 | 2261/533mhz

==== Disk Partitions =========================

C: is FIXED (NTFS) - 451 GiB total, 413.695 GiB free.
D: is CDROM ()

==== Disabled Device Manager Items =============

==== System Restore Points ===================

RP30: 11/10/2010 9:02:29 PM - Windows Update
RP31: 11/12/2010 5:54:49 AM - Windows Update
RP32: 11/16/2010 5:40:30 AM - Windows Update
RP33: 11/19/2010 5:49:31 AM - Windows Update
RP34: 11/23/2010 10:14:26 PM - Windows Update
RP35: 11/26/2010 12:48:59 PM - Windows Update
RP36: 11/27/2010 12:14:54 AM - Windows Update
RP37: 11/30/2010 5:44:10 AM - Windows Update
RP38: 12/1/2010 5:50:33 PM - Installed HiJackThis
RP39: 12/1/2010 6:01:58 PM - Installed HiJackThis
RP40: 12/1/2010 6:05:58 PM - Removed HiJackThis
RP41: 12/3/2010 5:39:42 PM - Windows Update

==== Installed Programs ======================

Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Photoshop Elements 8.0
Adobe Reader 9.4.1
Advanced Audio FX Engine
aiofw
aioscnnr
Apple Application Support
Apple Software Update
C4USelfUpdater
center
Compatibility Pack for the 2007 Office system
Consumer In-Home Service Agreement
Cozi
D3DX10
Definition update for Microsoft Office 2010 (KB982726)
Dell DataSafe Local Backup
Dell DataSafe Local Backup - Support Software
Dell DataSafe Online
Dell Dock
Dell Getting Started Guide
Dell Support Center (Support Software)
Dell Webcam Central
GoToAssist 8.0.0.514
Intel(R) Control Center
Intel(R) Graphics Media Accelerator Driver
Intel(R) Management Engine Components
Intel(R) Rapid Storage Technology
Java Auto Updater
Java(TM) 6 Update 22
Junk Mail filter update
Kaspersky Anti-Virus 2011
KODAK AiO Home Center
ksDIP
Live! Cam Avatar Creator
Malwarebytes' Anti-Malware
Microsoft Office Access MUI (English) 2010
Microsoft Office Access Setup Metadata MUI (English) 2010
Microsoft Office Excel MUI (English) 2010
Microsoft Office Groove MUI (English) 2010
Microsoft Office InfoPath MUI (English) 2010
Microsoft Office OneNote MUI (English) 2010
Microsoft Office Outlook MUI (English) 2010
Microsoft Office PowerPoint MUI (English) 2010
Microsoft Office PowerPoint Viewer 2007 (English)
Microsoft Office Professional Plus 2010
Microsoft Office Proof (English) 2010
Microsoft Office Proof (French) 2010
Microsoft Office Proof (Spanish) 2010
Microsoft Office Proofing (English) 2010
Microsoft Office Publisher MUI (English) 2010
Microsoft Office Shared MUI (English) 2010
Microsoft Office Shared Setup Metadata MUI (English) 2010
Microsoft Office Word MUI (English) 2010
Microsoft Search Enhancement Pack
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Works
MSVCRT
MSVCRT_amd64
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
PreReq
QuickTime
Roxio Burn
Security Update for CAPICOM (KB931906)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2160841)
Security Update for Microsoft Office 2010 (KB2289161)
Security Update for Microsoft Word 2010 (KB2345000)
Update for Microsoft Office 2010 (KB2202188)
Update for Microsoft OneNote 2010 (KB2288640)
Update for Microsoft Outlook Social Connector (KB2289116)
WildTangent Games
Windows Live Communications Platform
Windows Live Essentials
Windows Live Installer
Windows Live Mail
Windows Live Messenger
Windows Live Movie Maker
Windows Live Photo Common
Windows Live Photo Gallery
Windows Live PIMT Platform
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live Sync
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Live Writer
Windows Live Writer Resources

==== Event Viewer Messages From Past Week ========

12/1/2010 5:43:32 AM, Error: VDS Basic Provider [1]  - Unexpected failure. Error code: D@01010004

==== End Of File ===========================

Again, thanks a million!

Thank you for the information.  Those "file missing" entries are a bug that HijackThis has with 64-bit systems. Do not be concerned about those.

Let's start with this:

Download and scan each user profile with CCleaner (a good utility to keep and use regularly.):

http://www.piriform.com/ccleaner/builds

** Select to download the SLIM version.

** Because CCleaner removes everything in temp folders, if you have anything saved in a temp folder, back it up or move it to a permanent folder prior to running CCleaner.

** We will be cleaning cookies as well. Make a note of any passwords, etc. that you want to save. If you do not want to delete cookies, simply uncheck that option.

1. Before first use, select Options > Advanced and UNCHECK "Only delete files in Windows Temp folder older than 48 hours"

2. Then select the items you wish to clean up. In the Windows Tab:

• Clean all entries in the "Internet Explorer" section.
• Clean all the entries in the "Windows Explorer" section
• Clean all entries in the "System" section.
• Clean all entries in the "Advanced" section.
• Clean any others that you choose. In the Applications Tab:
• Clean all in the Firefox/Mozilla section if you use it.
• Clean all in the Opera section if you use it.
• Clean Sun Java in the Internet Section.
• Clean any others that you choose.

3. Click the "Analyze" button. When the list of files comes up, click the "Run Cleaner" button.

4. A pop up box will appear advising this process will permanently delete files from your system.

5. Click "OK" and it will scan and clean your system.

6. Click "exit" when done. REBOOT.

Please update and run your Malwarebytes' Anti-Malware. Please post the log and let me know if you are still seeing symptoms of malware.

So far, so good. Let's do an online scan with rootkit detection and see how things are running after that.

Please perform an online scan here:
http://www.eset.eu/online-scanner
This scan works best with IE. Alternate browsers require downloading and installing the ESET Smart Installer.
•    Accept the Terms of Use:
•    Approve the install of the required ActiveX Control, then follow on-screen instructions. 
*  Disable the protection of your resident anti-virus program after installing the
active X control that Eset has installed and again when you actually start scanning.
•    Make sure enable (check) the Remove found threats option is checked, and run the scan.
•    After the scan completes, the Details tab in the Results window will display what was found and removed. A record of these results will be found here: C:\program files\esetonlinescanner\log.txt.  Please include a copy of that log in your next reply along with a fresh HijackThis log. Let me know how things are running.
This online scan may take quite a bit of time to complete so please be patient. If necessary, allow the scan to run overnight. Please do not use the machine to do anything else (e.g. browse; check email; chat) until the scan completes.

** ESET Online Scanner works in Windows Vista and Windows 7, provided you
first start Internet Explorer as an Administrator. To do so,
right-click on the Internet Explorer icon in the Start Menu and select
"Run as administrator" from the popup context menu.

Hello again Bugbatter,

I ran the ESET scanner as instructed (twice actually); there was no "Details" tab on the Results window, nor did I find an ESET log file in the program files. It didn't find any threats, maybe that's why there were no details.?? Anyway, here's a new HijackThis log:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 6:49:53 PM, on 12/6/2010
Platform: Windows 7  (WinNT 6.00.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16671)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
C:\Program Files (x86)\Dell DataSafe Online\DataSafeOnline.exe
C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe
C:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe
C:\Program Files (x86)\Dell Support Center\bin\sprtcmd.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 2011\avp.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Users\Mike\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe,
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: IEVkbdBHO - {59273AB4-E7D3-40F9-A1A8-6FA9CCA1862C} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 2011\ievkbd.dll
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~2\MIF5BA~1\Office14\GROOVEEX.DLL
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~2\MIF5BA~1\Office14\URLREDIR.DLL
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
O2 - BHO: link filter bho - {E33CF602-D945-461A-83F0-819F76A199F8} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 2011\klwtbbho.dll
O4 - HKLM\..\Run: [IAStorIcon] C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
O4 - HKLM\..\Run: [Dell DataSafe Online] "C:\Program Files (x86)\Dell DataSafe Online\DataSafeOnline.exe" /m
O4 - HKLM\..\Run: [Dell Webcam Central] "C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe" /mode2
O4 - HKLM\..\Run: [Desktop Disc Tool] "C:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe"
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files (x86)\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [Conime] %windir%\system32\conime.exe
O4 - HKLM\..\Run: [BCSSync] "C:\Program Files (x86)\Microsoft Office\Office14\BCSSync.exe" /DelayServices
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [avp] "C:\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 2011\avp.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
O4 - HKLM\..\RunOnce: [Launcher] C:\Program Files (x86)\Dell DataSafe Local Backup\Components\scheduler\Launcher.exe
O4 - HKLM\..\RunOnce: [DSUpdateLauncher] "C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\hstart.exe" /NOCONSOLE /D="C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate" /RUNAS "C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpd.exe"
O4 - HKLM\..\RunOnce: [STToasterLauncher] C:\Program Files (x86)\Dell DataSafe Local Backup\toasterLauncher.exe
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - .DEFAULT User Startup: Dell Dock First Run.lnk = C:\Program Files\Dell\DellDock\DellDock.exe (User 'Default user')
O4 - Startup: Dell Dock.lnk = C:\Program Files\Dell\DellDock\DellDock.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MIF5BA~1\Office14\EXCEL.EXE/3000
O8 - Extra context menu item: Se&nd to OneNote - res://C:\PROGRA~2\MIF5BA~1\Office14\ONBttnIE.dll/105
O9 - Extra button: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra button: &Virtual Keyboard - {4248FE82-7FCB-46AC-B270-339F08212110} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 2011\klwtbbho.dll
O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra button: URLs c&heck - {CCF151D8-D089-449F-A5A4-D9909053F20F} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 2011\klwtbbho.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O16 - DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} (OnlineScanner Control) - http://download.eset.com/special/eos/OnlineScanner.cab
O18 - Protocol: cozi - {5356518D-FE9C-4E08-9C1F-1E872ECD367F} - C:\Program Files (x86)\Cozi Express\CoziProtocolHandler.dll
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
O20 - AppInit_DLLs: C:\PROGRA~2\KASPER~1\KASPER~1\mzvkbd3.dll
O23 - Service: Adobe Active File Monitor V8 (AdobeActiveFileMonitor8.0) - Adobe Systems Incorporated - C:\Program Files (x86)\Adobe\Elements Organizer 8.0\PhotoshopElementsFileAgent.exe
O23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_58afa5ca50c7b5e7\AESTSr64.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\windows\System32\alg.exe (file missing)
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Kaspersky Anti-Virus Service (AVP) - Kaspersky Lab ZAO - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 2011\avp.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files (x86)\Bonjour\mDNSResponder.exe
O23 - Service: Intel® PROSet/Wireless WiMAX Red Bend Device Management Service (DMAgent) - Red Bend Ltd. - C:\Program Files\Intel\WiMAX\Bin\DMAgent.exe
O23 - Service: Dock Login Service (DockLoginService) - Stardock Corporation - C:\Program Files\Dell\DellDock\DockLogin.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\windows\System32\lsass.exe (file missing)
O23 - Service: Intel(R) PROSet/Wireless Event Log (EvtEng) - Intel(R) Corporation - C:\Program Files\Intel\WiFi\bin\EvtEng.exe
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\windows\system32\fxssvc.exe (file missing)
O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files (x86)\Citrix\GoToAssist\514\g2aservice.exe
O23 - Service: Intel(R) Rapid Storage Technology (IAStorDataMgrSvc) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
O23 - Service: Kodak AiO Network Discovery Service - Eastman Kodak Company - C:\Program Files (x86)\Kodak\AiO\Center\ekdiscovery.exe
O23 - Service: Intel(R) Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\windows\System32\msdtc.exe (file missing)
O23 - Service: Wireless PAN DHCP Server (MyWiFiDHCPDNS) - Unknown owner - C:\Program Files\Intel\WiFi\bin\PanDhcpDns.exe
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
O23 - Service: Intel(R) PROSet/Wireless Registry Service (RegSrvc) - Intel(R) Corporation - C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
O23 - Service: SoftThinks Agent Service (SftService) - SoftThinks SAS - C:\Program Files (x86)\Dell DataSafe Local Backup\sftservice.EXE
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\windows\System32\snmptrap.exe (file missing)
O23 - Service: Print Spooler (Spooler) - Unknown owner - C:\windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\windows\system32\sppsvc.exe (file missing)
O23 - Service: SupportSoft Sprocket Service (DellSupportCenter) (sprtsvc_DellSupportCenter) - SupportSoft, Inc. - C:\Program Files (x86)\Dell Support Center\bin\sprtsvc.exe
O23 - Service: Audio Service (STacSV) - IDT, Inc. - C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_58afa5ca50c7b5e7\STacSV64.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\windows\system32\UI0Detect.exe (file missing)
O23 - Service: Intel(R) Management & Security Application User Notification Service (UNS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\windows\system32\wbengine.exe (file missing)
O23 - Service: Intel® PROSet/Wireless WiMAX Service (WiMAXAppSrv) - Intel(R) Corporation - C:\Program Files\Intel\WiMAX\Bin\AppSrv.exe
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 13244 bytes

Thanks again for all your help!

Mike

 

I don't see any malware, and neither did ESET. You need to update your Adobe Reader, though.

Adobe Reader X resets the security settings that you used before. Therefore, after installing Adobe Reader X reconfigure the following:
Disable Javascript - When your new AR is open, click on Edit and select Preferences.
 Then click on the Javascript category and uncheck Enable Acrobat Javascript.

Disable Windows Trusted Sites - Also while open, click on Edit and select Preferences.
 Then click on the Security (Enhanced) category and uncheck Automatically trust sites from my Win OS security zones.

Secure Trust Manager - One more setting in AR: click on Edit and select Preferences.
Then click on the Trust Manager category and uncheck Allow opening of non-PDF file attachments with external applications.

  Download for Windows

If everything is running well after that, it would be good to flush System Restore so you can start fresh. We'll purge the old, infected Restore Points by turning System Restore off and on again.
Open the Start Menu.

1. Right click on the Computer button
2. click on Properties.
3. Click on the System Protection link.
4. Click on the available hard disk drive or partition, that you want to turn System Protection on or off for, to select it.
NOTE: Windows 7 should be the C: drive with (System). Under the Protection column, you will see if System Protection is turned On or Off for the available disk.
5. Click on the Configure button.
6. Uncheck the box for any drive you wish to disable system restore on
7. Click on OK.
8. Close the System window.
When you have finished, restart the computer and follow the instructions again except that you will Turn Protection ON to turn on System Restore.

Instructions with screenshots are here if needed:
http://www.sevenforums.com/tutorials/330-system-protection-turn-off.html
http://www.sevenforums.com/tutorials/697-system-restore-point-create.html

Unless you see more definite signs of malware, you're good to go. Please delete DDS and its logs. CCleaner is a good tool to keep and run regularly. You might want to keep HijackThis in case you need to post here in the future.

Here is my standard list of simple steps that you can take to reduce the chance of infection in the future.

If you have used Malwarebytes' Anti-Malware as part of your cleaning procedures, keep it updated and use it to scan every so often for malware, or upgrade to the paid version for realtime scanning and auto updating.

The following suggestions are general prevention and are not customized for your computer. You may have already taken some of these steps, and depending on your current security, you may not need to implement all of these:

1. Visit Microsoft Update: Make sure that you have all the Critical Updates recommended for your operating system, Office, and IE. The first defense against infection is a properly patched OS from Microsoft Update at update.microsoft.com. More info HERE.

2. Please use a firewall and realtime anti-virus. Keep the anti-virus software and firewall software up to date.. Run a complete system scan with your anti-virus at least once a week...preferably in Safe mode.
If your anti-virus program is a paid/licensed version that is about to expire, you can consider using a free one such as:
Microsoft Security Essentials
AntiVir Personal Edition Classic
Avast! Home Edition

If you prefer not to use the Windows Firewall, there are several of the freeware Firewalls available on the public domain.

Please see this list for anti-virus, firewalls, and other FREE SECURITY SOFTWARE.

3. Using an alternate browser can reduce your chance of certain infections installing themselves. You might consider installing Mozilla / Firefox.
http://www.mozilla.com/en-US/

4. Do not use file sharing. Even the safest P2P file sharing programs that do not contain bundled spyware, still expose you to risks because of the very nature of the P2P file sharing process. By default, most P2P file sharing programs are configured to automatically launch at startup. They are also configured to allow other P2P users on the same network open access to a shared directory on your computer. The reason for this is simple. File sharing relies on its members giving and gaining unfettered access to computers across the P2P network. However, this practice can make you vulnerable to data and identity theft. Even if you change those risky default settings to a safer configuration, the act of downloading files from an anonymous source greatly increases your exposure to infection. That is because the files you are downloading may actually contain a disguised threat. Many very malicious worms and trojans, such as the Storm Worm, target and spread across P2P files sharing networks because of their known vulnerabilities.

5. Keep your software updated...make it easier on yourself and install the free security tool Secunia PSI .

6. If you have not already done so, you might want to install CCleaner and run it in each user's profile: http://www.ccleaner.com/ ** UNcheck the option to install the Yahoo toolbar that is checked by default for the Standard version, or download the toolbar-free versions (Slim or Basic) when given the option for those.

7. Web Of Trust , uses colored alerts to warn about risky websites warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:

• Red for Warning = STOP
• Yellow for Use Caution
• Green for Safe
• Grey for Unknown

There is a Web Of Trust version for Firefox as well.

8. If you still wish to use Internet Explorer, please make sure you install SpywareBlaster:  http://www.javacoolsoftware.com/spywareblaster.html
It will:
Prevent the installation of ActiveX-based spyware, adware, browser hijackers, dialers, and other potentially unwanted software.
Block spyware/tracking cookies in Internet Explorer and Mozilla Firefox.
Restrict the actions of potentially unwanted sites in Internet Explorer.
Tutorial here:http://www.bleepingcomputer.com/forums/tutorial49.html
Periodically check for updates.

9. You might want to install Winpatrol. Winpatrol is heuristic protection program, meaning it looks for patterns in codes that work like malware. It also takes a snapshot of your system's critical resources and alerts you to any changes that may occur without you knowing. You can read more about Winpatrol's features here.  You can download a free copy of Winpatrol or use the Plus version for more features.
You can read Winpatrol's FAQ if you run into problems.

10. Many of us in the online security community have tried and tested programs to determine their abilities. Please remember that there is no guarantee regarding computer security. However, the available software, combined with the rest of these recommendations will contribute to helping your system running safely.

Here are some helpful articles:
How did I get infected?  HERE

  I'm not pulling your leg, honest?
by Sandi Hardmeier  HERE

11. If you use Social Media (Facebook, Twitter, etc.) you might want to stay informed at SpywareHammer's Forum for Social Media Security

Let us know if we have not resolved your problem. Otherwise, you are good to go.
Happy and Safe Surfing!

 

Hey Bugbatter,

Downloaded AR X, and changed the preferences you mentioned. Also have flushed System Restore so I'm starting fresh!

Thanks a million for all your help, and the suggestions!

Mike

 

You're welcome.Glad we were able to help.

NOTE: The issue has been resolved, so this thread is now closed. Everyone else who is having a similar issue, please begin a New Message at the top of the forum.