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August 21st, 2010 10:00
Update error 80072efe after fresh w7 install
Hi. I m new here. Inspiron 1420 user.
found prob that i cant update my windows update and also mse. internet connections are as usual though.
both show error code 80072efe. i tried using tdsskiller but no thread is found. i also tried scanning with malwarebyte' s anti- malware, no thread is found.
using: windows 7 profession msdn
it's a fresh install of w7 as i jus formatted my lappy.
I tried to run HJT. but it got stuck half way n i duno hw to proceed. really sry. can u still help me wif it? thanks...
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kevinf80_1d0ac6
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1.1K Posts
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August 22nd, 2010 11:00
I'm kevinf80 and I will be helping with any issues you may have. Please be aware that some of the logs I may ask for can be very complex and can take a long time to decipher. I am a volunteer here with a job and family so I ask that you be patient when waiting for replies.
Please DO NOT run any scans/tools/fixes on your own as this will conflict with the tools we are going to use.
Please Print or Save to Notepad all instructions and please follow them carefully and if there's something you don't understand or that will not work please let me know and we will go through it together.
Malware is often buggy and can be very unstable, with that in mind it is advisable to backup any important data before we begin.
If you do not reply within 72 hours the thread will be closed, if you need more time let me know. Likewise if I do not respond within 48 hours feel free to PM me.
* If you are using any cracked software, please remove it. In addition to being illegal, when you install cracked software, you are running executable files from dubious, unknown sources. You are giving these sources access to information on your hard disk, and potential control over operation of your computer. Definition of cracked software HERE
** If you are using any P2P (file sharing) programs, please remove them before we clean your computer. The nature of such software and the high incidence of malware in files downloaded with them is counter productive to restoring your PC to a healthy state. That includes BitTorrent and similar programs. There is a partial list HERE
Please proceed as follows :-
Step 1
Alernative D/L mirror
Alternative D/L mirror
Double Click mbam-setup.exe to install the application.
Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.
Step 2
We need to see some additional information about what is happening in your machine.
Please perform the following scan:
2. Attach.txt
Please note: You may have to disable any script protection running if the scan fails to run.
After downloading the tool, disconnect from the internet and disable all antivirus protection.
Run the scan, enable your A/V and reconnect to the internet.
Information on A/V control HERE
Step 3
Download Security Check by screen317 from HERE or HERE.
Save it to your Desktop.
Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box. Press any key when asked.
A Notepad document should open automatically called checkup.txt; please post the contents of that document.
What i`d like to see in your reply :-
Apologies for the wait, we are very busy at present and not many guys working...
Kevin..
ayrez_7
11 Posts
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August 26th, 2010 10:00
And I do get some blue screen these days, to restart.. I dont get that last time...
kevinf80_1d0ac6
2 Intern
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1.1K Posts
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August 26th, 2010 13:00
I dont see any obvious malware in those logs. I dont see any Antivirus program installed either, it is very important to have a resident AV program installed. Download and install Microsoft Security Essentials from Here Hit the blue "Download Now" tab and follow the prompts. Let it update and carry out a quick scan. If it finds anything it will be logged under history. This program will do a windows validation check before installing.
Please download this program Blue Screen Viewer and unzip "Bluescreen Viewer.exe" to your desktop. Double click on Blue screen viewer to run it, Information from the last mini dump will be processed, Choose save from the toolbar, copy this log and paste into reply please.
Let me know if MSE finds anything, also post the log from Bluescreen viewer in reply...
Kevin.
ayrez7
2 Posts
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August 27th, 2010 04:00
It's a fresh formatted copy of w7 professional under msdn. I didn't use my laptop since I found it unable to do windows update.
One of the reason I uninstalled MSE last time was because it's update can't run as well.
I tried again now, the same...can't update. Hence, I couldn't scan.
Here is the log from Blue Screen Viewer (There are 3)
==================================================
Dump File : 082610-18548-01.dmp
Crash Time : 26/8/2010 11:52:19 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x00000000
Parameter 3 : 0x8ced2988
Parameter 4 : 0x00000000
Caused By Driver : CLASSPNP.SYS
Caused By Address : CLASSPNP.SYS+45a4
File Description : SCSI Class System Dll
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\082610-18548-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
==================================================
==================================================
Dump File : 082110-17097-01.dmp
Crash Time : 21/8/2010 10:56:36 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x00000000
Parameter 3 : 0x94098988
Parameter 4 : 0x00000000
Caused By Driver : CLASSPNP.SYS
Caused By Address : CLASSPNP.SYS+45a4
File Description : SCSI Class System Dll
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\082110-17097-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
==================================================
==================================================
Dump File : 082110-25474-01.dmp
Crash Time : 21/8/2010 10:37:14 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x00000000
Parameter 3 : 0x93d23988
Parameter 4 : 0x00000000
Caused By Driver : CLASSPNP.SYS
Caused By Address : CLASSPNP.SYS+45a4
File Description : SCSI Class System Dll
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\082110-25474-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
==================================================
kevinf80_1d0ac6
2 Intern
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1.1K Posts
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August 27th, 2010 08:00
Hiya ayrez7,
Your issues are not malware related so you need to post on the Technical section of the Forum, Have a look here http://en.community.dell.com/support-forums/default.aspx I`d start in the software and Operating system section and post there. It may even be a hardware issue, memory or HD.
Kevin
ayrez_7
11 Posts
0
August 27th, 2010 08:00
ermm...so i ll have to post an issue in the Software and Operating System about my problem?
ayrez_7
11 Posts
0
August 27th, 2010 09:00
hey my lappy's boot sequence is:
1. Internal HDD
2. CD/DVD/ CD-RW Drive
3. Diskette Drive
4. USB Storage Device
Onboard NIC
kevinf80_1d0ac6
2 Intern
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1.1K Posts
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August 27th, 2010 09:00
Hiya ayrez_7
This section is purely Virus and Spy-ware removal etc. You do not have any Malware present on your system, that is all I deal with. If that were my own system I`d check the obvious first :
Download memtest, burn to disc, boot from it and check the Ram, if you have more than one stick, do it one stick at a time. If Ram is OK Check out the HD,go to manf site and get their diagnostic tool and run it.
If those two check out OK, re-install the OS again after formatting the HD and take it from there. The Tech guys here are very good, give them a try.
Kevin...
ayrez_7
11 Posts
0
August 27th, 2010 09:00
which means i need to check on the BIOS which starts 1st...or to arrange it for HD to start 1st..then reboot? wht's BSOD?
ayrez_7
11 Posts
0
August 27th, 2010 09:00
Sure. I'm just checking to make sure that I can post on the correct forum. hehe.
I'll try again with them. Thanks for ur help and advices along the way!!
kevinf80_1d0ac6
2 Intern
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1.1K Posts
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August 27th, 2010 09:00
Hiya ayrez_7
I`ve just been googling your problem, its very common. One simple fix that has worked for a few guys is the boot order. Make sure it is set for HD first in the boot order. then re-boot, see if those BSOD stop..
Kevin..
kevinf80_1d0ac6
2 Intern
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1.1K Posts
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August 27th, 2010 10:00
Yep, that order is correct, BSOD is blue screen of death. common problem with many many causes. Have a read at the following site...
http://social.answers.microsoft.com/Forums/en-US/w7repair/thread/2b7213da-ba91-4228-af9d-2ba6b2d2edc0 the link is very safe and does have some good advice, Still think you`d be better off posting in the Technical section, those guys are good and very helpful...
Sorry I cant help you any further, just not my field,
Kevin:emotion-5:
ayrez_7
11 Posts
0
August 27th, 2010 10:00
No worries. U've been helping me lots.
I already posted a topic on this in the Software and Operating System section and DELL-Jesse L had just replied. =)
Thanks a lot ya!
kevinf80_1d0ac6
2 Intern
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1.1K Posts
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August 27th, 2010 11:00
Since this issue appears to be resolved the topic has been closed. Glad we could help.
If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.
Everyone else please begin a New Topic.
The fixes and advice in this thread are for this System only. Do not apply the instructions from this thread to your own System. Please start a new thread describing your issue and someone will be along to assist you.