So, sadly, since I posted my first HiJackThis log (on this thread) ...I now have even bigger problems. :o(
I tried to contact Norton (Symantec) regarding Norton Internet Security 2011, yet there is NO 1-800 number on the side of the box, that I bought from Best Buy, nor inside with the paperwork either. So, I Googled Symantec/Norton & ended up calling a 1-800 number from a ficticious website (at the time I did not realize that the website was fake/imposter Symantec).
Whoever I spoke to (from non-Symantec/Norton, yet led me to believe that it was Symantec/Norton) listened to what I had to say (possibility of virus/malware NIS 2011 was not catching) and then offered to do remote assistance (while on the phone with me) AND a Online System Scan of my computer in Safe Mode with networking.
I was told the worst POSSIBLE scare scenarios. No Firewall present on my Computer (big fat lie), No Windows Update (no big deal...easy as pie to fix by myself), 2,860 alerts/warnings in registry. The Registry alone would take 40 minutes to fix & had to be addressed first I was told (before the firewall issue). Since this was a seperate (non-NIS 2011, but rather Microsoft Windows) issue I would have to pay extra & should get out my credit card.
Hmmm, something smelled fishy to me (particularily how the technician kept laying on the dangers of not acting immediately...once I had paid that is). At that point, at the latest, I suspected that something was WAY wrong (and I regretted allowing the online scan in Safe Mode with networking). I said, I sadly dont have a valid credit card and hung up.
I called my ISP (while I was awaiting a response from this forum to my post) & explained what had happened by calling Symantec/Norton tech support in India regarding NIS 2011 & my firewall. My ISP said I called the wrong number (we compared 1-800 nubers over the phone) AND ioyogi or Bangor System Scan isn't Norton, but rather a different outfit entirely (maybe ioyogi's website came up in Google search rather then Symantec on purpose/listed wrong 1-800 number).
Now I am both angry at being the victim of a con (even if they did not get any money out of me...they nonetheless were able to scan my computer remotely in safe mode with networking) as well as worried as to whether-r-not THEY stole personal information of mine in the process/left malicious virus, malware, spyware behind).
Cound they have done something to my computer, while scanning it in Safe Mode with networking, that later wont appear in scans in regular mode (when I run NIS 2011/MBAM)? In other words made changes that I cannot detect (that are NOT in my best interest).
I would be ever SO grateful for input & good advice! :o)
Right okay you are having problems with McAfee/Norton.
First you have uninstalled McAfee. Then you should use the McAfee removal tool. McAfee leaves alot of files left behind which may cause problems with Norton.
Durbervilles
40 Posts
0
July 13th, 2011 18:00
So, sadly, since I posted my first HiJackThis log (on this thread) ...I now have even bigger problems. :o(
I tried to contact Norton (Symantec) regarding Norton Internet Security 2011, yet there is NO 1-800 number on the side of the box, that I bought from Best Buy, nor inside with the paperwork either. So, I Googled Symantec/Norton & ended up calling a 1-800 number from a ficticious website (at the time I did not realize that the website was fake/imposter Symantec).
Whoever I spoke to (from non-Symantec/Norton, yet led me to believe that it was Symantec/Norton) listened to what I had to say (possibility of virus/malware NIS 2011 was not catching) and then offered to do remote assistance (while on the phone with me) AND a Online System Scan of my computer in Safe Mode with networking.
I was told the worst POSSIBLE scare scenarios. No Firewall present on my Computer (big fat lie), No Windows Update (no big deal...easy as pie to fix by myself), 2,860 alerts/warnings in registry. The Registry alone would take 40 minutes to fix & had to be addressed first I was told (before the firewall issue). Since this was a seperate (non-NIS 2011, but rather Microsoft Windows) issue I would have to pay extra & should get out my credit card.
Hmmm, something smelled fishy to me (particularily how the technician kept laying on the dangers of not acting immediately...once I had paid that is). At that point, at the latest, I suspected that something was WAY wrong (and I regretted allowing the online scan in Safe Mode with networking). I said, I sadly dont have a valid credit card and hung up.
I called my ISP (while I was awaiting a response from this forum to my post) & explained what had happened by calling Symantec/Norton tech support in India regarding NIS 2011 & my firewall. My ISP said I called the wrong number (we compared 1-800 nubers over the phone) AND ioyogi or Bangor System Scan isn't Norton, but rather a different outfit entirely (maybe ioyogi's website came up in Google search rather then Symantec on purpose/listed wrong 1-800 number).
Now I am both angry at being the victim of a con (even if they did not get any money out of me...they nonetheless were able to scan my computer remotely in safe mode with networking) as well as worried as to whether-r-not THEY stole personal information of mine in the process/left malicious virus, malware, spyware behind).
Cound they have done something to my computer, while scanning it in Safe Mode with networking, that later wont appear in scans in regular mode (when I run NIS 2011/MBAM)? In other words made changes that I cannot detect (that are NOT in my best interest).
I would be ever SO grateful for input & good advice! :o)
Thank You
Durbervilles
40 Posts
0
July 13th, 2011 18:00
NEW PROBLEMS... :O(
Durbervilles
40 Posts
0
July 16th, 2011 17:00
I think this website is great, yet someone else has offered me help, hence if the moderator could delete this thread.
Good luck to you all!
Philip_Yip
9 Legend
•
16.1K Posts
0
August 21st, 2011 17:00
Right okay you are having problems with McAfee/Norton.
First you have uninstalled McAfee. Then you should use the McAfee removal tool. McAfee leaves alot of files left behind which may cause problems with Norton.