Virus/ system restore error/ PC restore error

Question

Logfile of Trend Micro HijackThis v2.0.4Scan saved at 9:35:37 AM, on 11/1/2010Platform: Windows Vista  (WinNT 6.00.1904)MSIE: Internet Explorer v8.00 (8.00.6001.18904)Boot mode: Safe modeRunning processes:C:\Windows\system32\sdra64.exeC:\Users\Mgbwoso\AppData\Roaming\hotfix.exeC:\Windows\explorer.exeC:\Program Files\Trend Micro\HiJackThis\HiJackThis.exeR1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://news.bbc.co.uk/R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer provided by DellR1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.localR0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = F2 - REG:system.ini: UserInit=C:\Windows\system32\userinit.exe,C:\Windows\system32\sdra64.exe,O1 - Hosts: ::1 localhostO2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dllO2 - BHO: Browser Defender BHO - {2A0F3D1B-0909-4FF4-B272-609CCE6054E7} - C:\Users\Mgbwoso\Desktop\Spyware Doctor\BDT\PCTBrowserDefender.dll (file missing)O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Users\Mgbwoso\Desktop\SPYBOT~1\SDHelper.dll (file missing)O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\Program Files\Java\jre1.6.0\bin\ssv.dllO2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dllO2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\Dell\BAE\BAE.dllO2 - BHO: Ask Toolbar BHO - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dllO3 - Toolbar: PC Tools Browser Guard - {472734EA-242A-422B-ADF8-83D1E48CC825} - C:\Users\Mgbwoso\Desktop\Spyware Doctor\BDT\PCTBrowserDefender.dll (file missing)O3 - Toolbar: Ask Toolbar - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dllO4 - HKLM\..\Run: [Apoint] C:\Program Files\DellTPad\Apoint.exeO4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exeO4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exeO4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exeO4 - HKLM\..\Run: [IAAnotif] 'C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe'O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\Windows\system32\WLTRAY.exeO4 - HKLM\..\Run: [Adobe Reader Speed Launcher] 'C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe'O4 - HKLM\..\Run: [dscactivate] 'C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe'O4 - HKLM\..\Run: [pccguide.exe] 'C:\Program Files\Trend Micro\Internet Security 14\pccguide.exe'O4 - HKLM\..\Run: [PCMService] 'C:\Program Files\Dell\MediaDirect\PCMService.exe'O4 - HKLM\..\Run: [WinampAgent] 'C:\Program Files\Winamp\winampa.exe'O4 - HKLM\..\Run: [iTunesHelper] 'C:\Program Files\iTunes\iTunesHelper.exe'O4 - HKLM\..\Run: [dellsupportcenter] 'C:\Program Files\Dell Support Center\bin\sprtcmd.exe' /P dellsupportcenterO4 - HKLM\..\Run: [ISTray] 'C:\Users\Mgbwoso\Desktop\Spyware Doctor\pctsTray.exe'O4 - HKLM\..\Run: [DivXUpdate] 'C:\Program Files\DivX\DivX Update\DivXUpdate.exe' /CHECKNOWO4 - HKLM\..\Run: [wacnoxsrem.exe] 'C:\Users\Mgbwoso\AppData\Local\Temp\wacnoxsrem.exe'O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Users\Mgbwoso\Desktop\Spybot - Search & Destroy\TeaTimer.exeO4 - HKCU\..\Run: [AdobeUpdater] 'C:\Program Files\Common Files\Adobe\Updater5\AdobeUpdater.exe'O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exeO4 - HKCU\..\Run: [xpatch700isoref.exe] C:\Users\Mgbwoso\AppData\Roaming\AAA88C0A5ECF708FEBE9307BB9A09222\xpatch700isoref.exeO4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - c:\Program Files\Java\jre1.6.0\bin
pjpi160.dllO9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - c:\Program Files\Java\jre1.6.0\bin
pjpi160.dllO9 - Extra button: Skype add-on for Internet Explorer - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dllO9 - Extra 'Tools' menuitem: Skype add-on for Internet Explorer - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dllO9 - Extra button: PPLive - {95B3F550-91C4-4627-BCC4-521288C52977} - C:\Program Files\PPLive\PPTV\PPLive.exe (file missing)O9 - Extra 'Tools' menuitem: PPLive - {95B3F550-91C4-4627-BCC4-521288C52977} - C:\Program Files\PPLive\PPTV\PPLive.exe (file missing)O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Users\Mgbwoso\Desktop\SPYBOT~1\SDHelper.dll (file missing)O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Users\Mgbwoso\Desktop\SPYBOT~1\SDHelper.dll (file missing)O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cabO16 - DPF: {445F47D7-E043-4BD6-82EB-7A1BD0EBA773} (CopyGuardCtrl Class) - http://www.psapoll.com/CopyGuardIE.cabO16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} - http://download.divx.com/player/DivXBrowserPlugin.cabO16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cabO16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cabO18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dllO18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLLO20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~2\GOEC62~1.DLLO22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dllO23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\Windows\system32\aestsrv.exeO23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exeO23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exeO23 - Service: Browser Defender Update Service - Unknown owner - C:\Users\Mgbwoso\Desktop\Spyware Doctor\BDT\BDTUpdateService.exe (file missing)O23 - Service: Google Desktop Manager 5.9.909.30391 (GoogleDesktopManager-093009-130223) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exeO23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exeO23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exeO23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exeO23 - Service: Trend Micro Central Control Component (PcCtlCom) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exeO23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exeO23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exeO23 - Service: SBSD Security Center Service (SBSDWSCService) - Unknown owner - C:\Users\Mgbwoso\Desktop\Spybot - Search & Destroy\SDWinSec.exe (file missing)O23 - Service: PC Tools Auxiliary Service (sdAuxService) - Unknown owner - C:\Users\Mgbwoso\Desktop\Spyware Doctor\pctsAuxs.exe (file missing)O23 - Service: PC Tools Security Service (sdCoreService) - Unknown owner - C:\Users\Mgbwoso\Desktop\Spyware Doctor\pctsSvc.exe (file missing)O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exeO23 - Service: SigmaTel Audio Service (STacSV) - IDT, Inc. - C:\Windows\system32\STacSV.exeO23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exeO23 - Service: SupportSoft RemoteAssist - SupportSoft, Inc. - C:\Program Files\Common Files\supportsoft\bin\ssrc.exeO23 - Service: Trend Micro Real-time Service (Tmntsrv) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exeO23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exeO23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1	mproxy.exeO23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\Windows\System32\WLTRYSVC.EXEO23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe--End of file - 10196 bytes

kevin27_b3d29f · Answer

Hi mgbwoso,

Welcome to Dell Community Malware Removal Forums,

Sorry for the delay in getting to you, I'm K27 and i will be reviewing your log for you.

Please DO NOT run any scans/tools/fixes on your own as this will conflict with the tools we are going to use.

Please Print or Save to Notepad all instructions and please follow them carefully and if there's something you don't understand or that will not work please let me know and we will go through it together.

Please DO NOT use this system for anything apart from visiting this forum and other sites I direct you too, as this will only make the cleanup process all the more diffecult.

Failure to reply in three (3) days will result in this topic being closed and I will remove it from my notifications, If you require more time then that is fine but please let me know.

I need to see some additional information about what is happening in your machine.
Please perform the following scan:

Download DDS by sUBs from one of the following links. Save it to your desktop.
Double click on the DDS icon, allow it to run.
A small box will open, with an explanation about the tool.
When done, DDS will open two (2) logs
1. DDS.txt
2. Attach.txt
Save both reports to your desktop.
The instructions here ask you to attach the Attach.txt.
Instead of attaching, please copy/past both logs into your next reply.

Please note: You may have to disable any script protection running if the scan fails to run.
After downloading the tool, disconnect from the internet and disable all antivirus protection.
Run the scan, enable your A/V and reconnect to the internet.
Information on A/V control here

YOU MUST DISABLE ALL REAL TIME PROTECTION BEFORE RUNNING THE NEXT TOOL,

Next, download this Antirootkit Program to a folder that you create such as C:\ARK, by choosing the "Download EXE" button on the webpage.

Please Disable all Anti-virus/Anti-Spyware/FireWall on your machine(instructions via links below)

Next, please perform a rootkit scan:

Double-click the randomly name EXE located in the C:\ARK folder that you just downloaded to launch it
When the program opens, it will automatically initiate a very fast scan of common rootkit hiding places.
When the "quick" scan is finished (a few seconds), click the Rootkit/Malware tab,and then select the Scan button.
Leave your system completely idle while this longer scan is in progress.
When the scan is done, save the scan log to the Windows clipboard
Open Notepad or a similar text editor
Paste the clipboard contents into a text file by clicking Edit | Paste or Ctl V
Exit the Program
Save the Scan log as ARK.txt and post it in your next reply.
Now, re-enable the active protection component of any antivirus/antimalware programs you disabled before performing the scan.

.
If the ARK tool crashes your machine or causes a Blue Screen error, please post the log results from the first inital quick scan,this can be saved in the same way as the full scan in the above instructions.

Please COPY/PASTE BOTH DDS logs and the ARK log back to this thread,
Thanks
K27

kevin27_b3d29f · Answer

This topic is now Inactive..... The fixes in this topic were written specifically for this user, following them may cause harm to your machine and render it a brick (useless) If you are the original poster and would like further assistance please post a fresh HJT log and details of the problems you are having. All other user's, please read THIS page and then please start a New Topic at the top of the Malware Removal Forum by clicking the button.

Virus & Spyware

Virus/ system restore error/ PC restore error

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