What Do I Do When An NT AUTHORITY\SYSTEM Error Message Appears On My Dellâ„¢ System?

Sounds like Blaster worm or equivalent. Post a Hijackthis log and I can tell.

We need you to download and install an analysis and repair tool called Hijackthis.

Download the zipped file from here: http://tomcoyote.com/hjt

Or....If you prefer an .exe version (saves a lot of time for novices) download the file from here:

http://209.133.47.12/~merijn/files/HijackThis.exe

Please unzip Hijackthis.zip or move the hijackthis.exe file into a new folder you create in the root (first) level of the C: drive. Name this folder HJT for best and safest results. Don't place it on the Wallpaper, in a temp folder, or in the root level of the C: drive or the My Documents folder. It will create many backup files and they need to be stored in a unique Hijackthis folder.

Hijackthis FAQ (Frequently Asked Questions) at:

http://russelltexas.com/malware/faqhijackthis.htm

After downloading, and unzipping the hijackthis file into a safe folder you create (preferably a folder named HJT in the first level of the C: drive)...run Hijackthis, click on the 'scan' button and then 'save log' button.

Copy and paste the contents of the text file you save into a reply to this message. A lot of posters make mistakes here in copying and pasting so reread the left info sidebar called Copy and Paste at http://www.tomcoyote.com/hjt

Special Notice! Hijackthis is a powerful tool that edits the brains of Windows (the Registry). DO NOT FIX anything in the Hijackthis log screen without assistance from the experts! Most of the line items in the scanned log are normal for Windows operation. Hijackthis should identify the vast majority of your problems and enable us to help you clean them off your system.


Stay in this thread for continuity. Reply to this message.

HTH (Hope that Helps)

Texruss
www.russelltexas.com
Spyware Fighter Wilders Forum
Slyware Warrior Tom Coyote Forum
Expert Malware Responder Dell Forum

Please be aware only the following DellForum members were trained at
TomCoyote.com and SpywareInfo.com to help with malware like viruses, worms, adware, scumware, foistware and crudware in general. They are also the only experts specifically trained to analyze and advise on Hijackthis logs: Texruss, Baskar1234, Grinler, ChrisRLG, SpotCheckBilly, and pskelley. (If you are one of our classmates and not on this list email me for an addition to this list...we need all the help we can get *;-)

I was able to download the zip file to disk, using another computer, and extracted Hijackthis onto the computer with the problem. Unfortunately, the puter with the bug is unable to access any internet connection. Any previous connections do not exsist any more. It will not allow me to create another connection. I am unable to post the log file that Hijackthis created and that computer does not have a burner to export that log file onto disk.

Is there any items that you can give me to look for that should be removed/fix with the Hijackthis program?

Logfile of HijackThis v1.97.7
Scan saved at 11:45:42 PM, on 6/23/2004
Platform: Windows XP  (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\BCMSMMSG.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\Dell\Support\Alert\bin\DAMon.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\QuickTime\qttask.exe
C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
C:\WINDOWS\System32\yrvhyq.exe
C:\WINDOWS\System32\devldr32.exe
C:\Program Files\America Online 9.0c\aoltray.exe
C:\Program Files\AOL Companion\companion.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\Program Files\Common Files\AOL\ACS\AOLacsd.exe
C:\WINDOWS\System32\CTsvcCDA.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\mmc.exe
C:\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dellnet.com/
R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
O2 - BHO: (no name) - {000020DD-C72E-4113-AF77-DD56626C6C42} - (no file)
O2 - BHO: (no name) - {665ACD90-4541-4836-9FE4-062386BB8F05} - (no file)
O2 - BHO: (no name) - {7371F073-AC0F-4b80-BB2F-96A488CEFB32} - c:\Program Files\Xmod\xm320.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: My &Search Bar - {0494D0D9-F8E0-41ad-92A3-14154ECE70AC} - C:\Program Files\MyWay\myBar\1.bin\MYBAR.DLL (file missing)
O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\Updreg.exe
O4 - HKLM\..\Run: [AHQInit] C:\Program Files\Creative\SBLive\Program\AHQInit.exe
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [Dell|Alert] C:\Program Files\Dell\Support\Alert\bin\DAMon.exe
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [Jreg] "C:\Program Files\Common Files\Java\Jreg2b.exe"
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
O4 - HKLM\..\Run: [Pure Networks Port Magic] "C:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe" -Run
O4 - HKLM\..\Run: [ewstvuuaol] C:\WINDOWS\System32\yrvhyq.exe
O4 - HKLM\..\Run: [ZeroAdsLAS] C:\Program Files\FBM Software\ZeroAds\LAS0Ads.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NVMCTRAY.DLL,NvTaskbarInit
O4 - HKCU\..\Run: [ZeroAds] 0
O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0c\aoltray.exe
O4 - Global Startup: AOL Companion.lnk = C:\Program Files\AOL Companion\companion.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O9 - Extra button: AOL Toolbar (HKLM)
O9 - Extra 'Tools' menuitem: AOL Toolbar (HKLM)
O9 - Extra button: Real.com (HKLM)
O9 - Extra button: MoneySide (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O10 - Broken Internet access because of LSP provider 'fbm.dll' missing
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

The log is tiny and will fit on a floppy.

Texruss

Your current location of the hijackthis file is unsafe. You have it flat in the root level of the C drive and not in a folder. The backup files will be a big mess:

Warning! Unsafe Hijackthis folder! Please create a new folder named HJT in the first level of the C: drive. Copy or move the hijackthis executable file into the HJT folder and delete all other zip copies and extracted copies elsewhere.

See FAQ's 2,3,4 at http://russelltexas.com/malware/faqhijackthis.htm

Run Hijackthis, scan and check the box left of these numbered line items:

R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
O2 - BHO: (no name) - {000020DD-C72E-4113-AF77-DD56626C6C42} - (no file)
O2 - BHO: (no name) - {665ACD90-4541-4836-9FE4-062386BB8F05} - (no file)
O2 - BHO: (no name) - {7371F073-AC0F-4b80-BB2F-96A488CEFB32} - c:\Program Files\Xmod\xm320.dll

O3 - Toolbar: My &Search Bar - {0494D0D9-F8E0-41ad-92A3-14154ECE70AC} - C:\Program Files\MyWay\myBar\1.bin\MYBAR.DLL (file missing)
O4 - HKLM\..\Run: [ewstvuuaol] C:\WINDOWS\System32\yrvhyq.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?

With no other windows open click on fix checked button in Hijackthis.

Exit Hijackthis.

Reboot to SAFE MODE and Show HIDDEN FILES and folders  (VERY IMPORTANT!)

FAQ 8 and 9 on this page: http://www.russelltexas.com/malware/faqhijackthis.htm

Press Control-Shift-Escape keys at same time and stop this process if present:

yrvhyq.exe

Open Windows Explorer: type the word explorer at Start/Run box and click OK:

Navigate with your mouse through the folders in the left hand window and delete the following files and/or folders: (some may not be present)

C:\Program Files\Xmod                             folder
C:\Program Files\MyWay                           folder
C:\WINDOWS\System32\yrvhyq.exe      file

Exit Explorer and empty the Recycle Bin.

Reboo to normal mode. See if you can use a flash drive and download these two programs and bring to the sick machine (I believe you said its CD drive is out of action).

Download and run these two programs (Spybot S&D and Adaware) at the link below. Use Spybot first.

Most of the Internet baddies can be killed by a one-two punch with Spybot and Adaware assuming these three factors are achieved:

1. Latest version
2. Configured correctly for running options
3. New definitions from update feature

Chris has posted an excellent tutorial by dgosling on how to run Spybot S&D and also how to enable customized deep scanning functions for Adaware. Once you set these options they will be retained for future scans by Adaware.

Follow the directions in this detailed guide for Spybot and Adaware...print out the directions in the custom scan tutorial as a reference while you set these options for the custom setup of Adaware. These custom settings will be retained for future custom scans so don't go nuts thinking you have to do this every time you run it! It may take you five minutes to set them up, but it's worth it.

http://www.cjwd.demon.co.uk/spybot-adaware.html

Please note the free Spybot 1.3 does have a slight bug...it detects some DSO exploits falsely. Hopefully an upgrade will fix this.The problem is not serious and should not deter people from using Spybot.

I also like to run Windows Disk Cleanup after cleaning with those two tools. Make sure you reboot if any reboot cleanup functions of Spybot and Adaware are advised by these tools (this may happen at the end of their cleanup).

Run Disk Cleanup: type cleanmgr at Start/Run. Scan all hard drives and check all categories at the end and click OK.

If you have any problems with Disk Cleanup completing...XP users can fix it here:

http://support.microsoft.com/default.aspx?scid=kb;en-us;812248

Or try this fix: http://www2.whidbey.net/djdenham/DeleteOldFiles.htm

Reboot and browse a bit and post a new Hijackthis log.

Special comments: If the actions don't restore your Internet access I would uninstall Zero Ads Pop-up Blocker and stop this AOL beta app: link    You can fix check that line in Hijackthis to stop it autoloading. DO NOT fix the 010 broken Winsock line in Hijackthis...it refers to the aforementioned Zero Ads program and we don't fix this in Hijackthis. It's not a malware LSP.

All the best,

Texruss
www.russelltexas.com
Spyware Fighter Wilders Forum
Slyware Warrior Tom Coyote Forum
Expert Malware Responder Dell Forum

Please be aware only the following DellForum members were trained at
TomCoyote.com and SpywareInfo.com to help with malware like viruses, worms, adware, scumware, foistware and crudware in general. They are also the only experts specifically trained to analyze and advise on Hijackthis logs: Texruss, Baskar1234, Grinler, ChrisRLG, SpotCheckBilly, and pskelley. (If you are one of our classmates and not on this list email me for an addition to this list...we need all the help we can get
*;-)