hijackthis log - I need analyzed

Question

I am getting a message containing rnadmin when I shut down and I have to end now for my computer to close.  Logfile of HijackThis v1.97.7Scan saved at 11:46:36 AM, on 7/1/2004Platform: Windows XP SP1 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106) Running processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\Common Files\Symantec Shared\ccSetMgr.exeC:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exeC:\WINDOWS\system32\spoolsv.exeC:\Program Files\Common Files\Symantec Shared\ccProxy.exeC:\WINDOWS\system32\cisvc.exeC:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exeC:\Program Files\Norton Internet Security Professional\Norton AntiVirus
avapsvc.exeC:\Program Files\Norton Internet Security Professional\Norton AntiVirus\SAVScan.exeC:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exeC:\WINDOWS\Explorer.EXEC:\WINDOWS\System32\hkcmd.exeC:\Program Files\Common Files\Real\Update_OBealsched.exeC:\Program Files\Common Files\Dell\EUSW\Support.exeC:\WINDOWS	ppaldr.exeC:\Program Files\Common Files\Symantec Shared\ccApp.exeC:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exeC:\Program Files\EarthLink TotalAccess\TaskPanl.exeC:\WINDOWS\system32\cidaemon.exeC:\WINDOWS\system32\cidaemon.exeC:\Program Files\Messenger\msmsgs.exeC:\HJT\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.earthlink.net/partner/more/msie/button/search.htmlR1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.earthlink.net/partner/more/msie/button/search.htmlR0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://start.earthlink.net/R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://start.earthlink.netR1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.earthlink.net/partner/more/msie/button/search.htmlR0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dellnet.comR1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.comR0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.earthlink.net/partner/more/msie/button/search.htmlO2 - BHO: EarthLink Popup Blocker - {4B5F2E08-6F39-479a-B547-B2026E4C7EDF} - C:\Program Files\EarthLink TotalAccess\PnEL.dllO2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dllO2 - BHO: Web assistant - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dllO2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\NavShExt.dllO3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocxO3 - Toolbar: Pop-Up Blocker - {D7F30B62-8269-41AF-9539-B2697FA7D77E} - C:\Program Files\EarthLink TotalAccess\PnEL.dllO3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dllO3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\NavShExt.dllO4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exeO4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exeO4 - HKLM\..\Run: [TkBellExe] 'C:\Program Files\Common Files\Real\Update_OBealsched.exe' -osbootO4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exeO4 - HKLM\..\Run: [TPP Auto Loader] C:\WINDOWS	ppaldr.exeO4 - HKLM\..\Run: [ccApp] 'C:\Program Files\Common Files\Symantec Shared\ccApp.exe'O4 - HKLM\..\Run: [URLLSTCK.exe] C:\Program Files\Norton Internet Security Professional\UrlLstCk.exeO4 - HKLM\..\Run: [ImInstaller] C:\DOCUME~1\Sheri\LOCALS~1\Temp\ImInstaller\IncrediMail\imloader.exe -product IncrediMailO4 - HKLM\..\Run: [AdaptecDirectCD] 'C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe'O4 - HKCU\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\Symantec\LIVEUP~1\SNDMon.EXEO4 - HKCU\..\Run: [E6TaskPanel] 'C:\Program Files\EarthLink TotalAccess\TaskPanl.exe' -winstartO4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXEO6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel presentO8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000O9 - Extra button: Real.com (HKLM)O9 - Extra button: Messenger (HKLM)O9 - Extra 'Tools' menuitem: Messenger (HKLM)O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CABO16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cabO16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cabO16 - DPF: {78AF2F24-A9C3-11D3-BF8C-0060B0FCC122} (AcDcToday Control) - file://C:\Program Files\AutoCAD 2000i\AcDcToday.ocxO16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?38161.4026157407O16 - DPF: {C6637286-300D-11D4-AE0A-0010830243BD} (InstaFred Control) - file://C:\Program Files\AutoCAD 2000i\InstFred.ocxO16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/activedata/SymAData.cabO16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cabO16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/techsupp/activedata/ActiveData.cabO16 - DPF: {F00F4763-7355-4725-82F7-0DA94A256D46} (IMDownloader Class) - http://www2.incredimail.com/contents/setup/downloader/imloader.cabO16 - DPF: {F281A59C-7B65-11D3-8617-0010830243BD} (AcPreview Control) - file://C:\Program Files\AutoCAD 2000i\AcPreview.ocxO17 - HKLM\System\CCS\Services\Tcpip\..\{5BD922D9-9A41-4188-912E-FEDB2FD115C6}: NameServer = 206.163.82.4,208.161.110.79O17 - HKLM\System\CS1\Services\Tcpip\..\{5BD922D9-9A41-4188-912E-FEDB2FD115C6}: NameServer = 206.163.82.4,208.161.110.79O17 - HKLM\System\CS2\Services\Tcpip\..\{5BD922D9-9A41-4188-912E-FEDB2FD115C6}: NameServer = 206.163.82.4,208.161.110.79

SpotCheckBilly · Answer

Hey angel801,

I believe your trouble lies with RealPlayer. I've found several references to folks with the same problem you're having. They recommend removing it and if you don't use it, I agree. If you use it, you can try setting it's preferences so that it doesn;t start with
windows.

There are a couple of minor things in your HJT log that can be looked at, but I recommend that you update it to it's most recent version (1.98.0) and posting a fresh log here first. You can do this by launching HJT, click "Config"=>"Misc Tools"=>"Check for updates online". Unzip to your C:\HJT folder. When you get the File Replace dialog box, click "Yes to All"

We can go from there.

Safe computing,

George

Virus & Spyware

hijackthis log - I need analyzed

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