"Attention! Spyware Alert - Application cannot be executed. The file zzzz is infected."

MBAM Log.  Should I restart now?

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4052

Windows 5.1.2600 Service Pack 2
Internet Explorer 7.0.5730.13

5/17/2010 6:01:06 PM
mbam-log-2010-05-17 (18-01-06).txt

Scan type: Full scan (C:\|)
Objects scanned: 190734
Time elapsed: 1 hour(s), 10 minute(s), 53 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 14
Registry Values Infected: 5
Registry Data Items Infected: 6
Folders Infected: 12
Files Infected: 14

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{3756664e-842c-408c-bbde-7bf7ffb9c92e} (Trojan.Vundo.H) -> No action taken.
HKEY_CLASSES_ROOT\CLSID\{3756664e-842c-408c-bbde-7bf7ffb9c92e} (Trojan.Vundo.H) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{6d794cb4-c7cd-4c6f-bfdc-9b77afbdc02c} (Trojan.Vundo) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\avsuite (Rogue.AntivirusSuite) -> No action taken.
HKEY_CURRENT_USER\Software\avsuite (Rogue.AntivirusSuite) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\avsoft (Trojan.Fraudpack) -> No action taken.
HKEY_CLASSES_ROOT\CLSID\{070b9fe3-9391-4ce0-861d-34c38f161639} (Trojan.FakeAlert) -> No action taken.
HKEY_CLASSES_ROOT\CLSID\{4c2eac1f-5169-4ba2-8a63-6c3bb63140ba} (Trojan.FakeAlert) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\instkey (Trojan.Vundo) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Software Notifier (Rogue.Multiple) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Spyware Guard 2008 (Rogue.SpywareGuard) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\xpre (Trojan.Downloader) -> No action taken.
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\TDSSserv.sys (Rootkit.TDSS) -> No action taken.
HKEY_CURRENT_USER\Software\avsoft (Trojan.Fraudpack) -> No action taken.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\tvacrtvs (Rogue.AntivirusSuite.Gen) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\tvacrtvs (Rogue.AntivirusSuite.Gen) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad\internetconnection (Trojan.FakeAlert) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad\iemodule (Trojan.FakeAlert) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\rhc3kbj0e97l (Rogue.AntiVirusXP) -> No action taken.

Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> No action taken.

Folders Infected:
C:\Documents and Settings\violet\Application Data\rhc3kbj0e97l (Rogue.Multiple) -> No action taken.
C:\Documents and Settings\violet\Application Data\rhc3kbj0e97l\Quarantine (Rogue.Multiple) -> No action taken.
C:\Documents and Settings\violet\Application Data\rhc3kbj0e97l\Quarantine\Autorun (Rogue.Multiple) -> No action taken.
C:\Documents and Settings\violet\Application Data\rhc3kbj0e97l\Quarantine\Autorun\HKCU (Rogue.Multiple) -> No action taken.
C:\Documents and Settings\violet\Application Data\rhc3kbj0e97l\Quarantine\Autorun\HKCU\RunOnce (Rogue.Multiple) -> No action taken.
C:\Documents and Settings\violet\Application Data\rhc3kbj0e97l\Quarantine\Autorun\HKLM (Rogue.Multiple) -> No action taken.
C:\Documents and Settings\violet\Application Data\rhc3kbj0e97l\Quarantine\Autorun\HKLM\RunOnce (Rogue.Multiple) -> No action taken.
C:\Documents and Settings\violet\Application Data\rhc3kbj0e97l\Quarantine\Autorun\StartMenuAllUsers (Rogue.Multiple) -> No action taken.
C:\Documents and Settings\violet\Application Data\rhc3kbj0e97l\Quarantine\Autorun\StartMenuCurrentUser (Rogue.Multiple) -> No action taken.
C:\Documents and Settings\violet\Application Data\rhc3kbj0e97l\Quarantine\BrowserObjects (Rogue.Multiple) -> No action taken.
C:\Documents and Settings\violet\Application Data\rhc3kbj0e97l\Quarantine\Packages (Rogue.Multiple) -> No action taken.
C:\Program Files\rhc3kbj0e97l (Rogue.Multiple) -> No action taken.

Files Infected:
C:\WINDOWS\system32\nfqwhr.dll (Trojan.Vundo.H) -> No action taken.
C:\Program Files\rhc3kbj0e97l\license.txt (Rogue.Multiple) -> No action taken.
C:\Program Files\rhc3kbj0e97l\MFC71.dll (Rogue.Multiple) -> No action taken.
C:\Program Files\rhc3kbj0e97l\MFC71ENU.DLL (Rogue.Multiple) -> No action taken.
C:\Program Files\rhc3kbj0e97l\msvcp71.dll (Rogue.Multiple) -> No action taken.
C:\Program Files\rhc3kbj0e97l\msvcr71.dll (Rogue.Multiple) -> No action taken.
C:\Program Files\rhc3kbj0e97l\rhc3kbj0e97l.exe.local (Rogue.Multiple) -> No action taken.
C:\Documents and Settings\violet\Local Settings\Application Data\sshhqhfba\dgklesrtssd.exe (Rogue.AntivirusSuite.Gen) -> No action taken.
C:\Documents and Settings\All Users\Application Data\Microsoft\Internet Explorer\DLLs\kpahulcyhy.dll (Trojan.FakeAlert) -> No action taken.
C:\Documents and Settings\All Users\Application Data\Microsoft\Internet Explorer\DLLs\yltrlokcfe.dll (Trojan.FakeAlert) -> No action taken.
C:\Documents and Settings\All Users\Application Data\Microsoft\Internet Explorer\DLLs\ieModule.dll (Trojan.FakeAlert) -> No action taken.
C:\Documents and Settings\All Users\Application Data\Microsoft\Internet Explorer\DLLs\moduleie.dll (Trojan.FakeAlert) -> No action taken.
C:\Documents and Settings\All Users\Application Data\Microsoft\Protect\track.sys (Trojan.FakeAlert) -> No action taken.
C:\WINDOWS\system32\TDSStkdu.log (Rootkit.TDSS) -> No action taken.

Welcome. Thank you for using Dell Community Forums.

I am reviewing your log. In the meantime, you can help me by addressing the following:

* Have you have posted this issue on another online forum (other than our Virus & Spyware Forum)? If so, please provide a link to the topic.

* If you have disabled System Restore in an attempt to begin cleaning malware, please enable it now. We will flush System Restore when we are finished cleaning and we are sure that everything is running smoothly.

* If you are using any cracked software, please remove it. In addition to being illegal, when you install cracked software, you are running executable files from dubious, unknown sources. You are giving these sources access to information on your hard disk, and potential control over operation of your computer. Definition of cracked software HERE.

* If you are using any P2P (file sharing) programs, please remove them before we clean your computer.  The nature of such software and the high incidence of malware in files downloaded with them is counter productive to restoring your PC to a healthy state. That includes BitTorrent and similar programs. There is a partial list HERE.    

* If this computer belongs to someone else, do you have authority to apply the fixes we will use?

* After we begin working, please print or copy all instructions to Notepad in order to assist you when carrying out procedures. Please follow all instructions in sequence. Do not, on your own, install/re-install any programs or run any fixes or scanners that you have not been instructed to use because this may cause conflicts with the tools that I am using. Please note that these fixes are not instantaneous. Most infections require more than one round to properly eradicate. It is understood by the trained analysts that once a helper replies to a log, he continues working with you until the issue is resolved.

* During the course of our cleanup please do not do any additional online work or surfing until we have verified that your system is clean.

* We may be using some specialized tools during our fix. Certain embedded files that are part of legitimate programs or specialized fix tools such as process.exe, restart.exe, SmiUpdate.exe, reboot.exe, ws2fix.exe, prcviewer.exe and nircmd.exe may at times be detected by some anti-virus/anti-malware scanners as a "RiskTool", "Hacking tool", "Potentially unwanted tool", or even "malware (virus/trojan)" when that is not the case. Such programs have legitimate uses in contexts where an authorized user or administrator has knowingly installed it. These detections do not necessarily mean the file is malware or a bad program. It means it has the potential for being misused by others. Anti-virus scanners cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert you or even automatically remove them.

MBAM did not remove anything. You must have not clicked on the Remove Selected button to continue with removal. Please repeat the RKill and MBAM scans. Don't forget to have MBAM REMOVE what it finds. Following that, please post your new MBAM log.

No Reply within 3 days will result in this topic being closed, and I will remove it from my subscriptions. If you require more time, please let me know.

Instructions posted for this user are customized for this user only. The tools used may cause damage if used on a computer with different infections. If you think you have similar problems, please post a log at the top of this board to start a new forum topic.

This log file is located at C:\rkill.log.
Please post this only if requested to by the person helping you.
Otherwise you can close this log when you wish.
Ran as violet on 05/18/2010 at  9:32:11.
Thanks for your help with this.  What's next?

New Rkill run:

Processes terminated by Rkill or while it was running:


C:\Documents and Settings\violet\Desktop\rkill.com


Rkill completed on 05/18/2010  at  9:32:30.

---------------------------------

Yesterday's run of Malwarebytes quarantined all the infections.  I ran the scan again and it found nothing.  I also deleted the quarantined items.

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4052

Windows 5.1.2600 Service Pack 2
Internet Explorer 7.0.5730.13

5/18/2010 10:52:06 AM
mbam-log-2010-05-18 (10-52-06).txt

Scan type: Full scan (C:\|)
Objects scanned: 190893
Time elapsed: 1 hour(s), 11 minute(s), 16 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

So far, so good.

Just an FYI: It's not always a good idea to delete what is in quarantine right away in case there is a False Positive.

Please download DDS and save it to your desktop.

• Disable any script blocking protection
• Double click dds.scr to run the tool.
• When done, DDS.txt will open.
• Click Yes at the next prompt for Optional Scan.
• Save both reports to your desktop.

Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet. Information on A/V control HERE.

---------------------------------------------------
Please include the contents of the following logs by copying and pasting the text of each into your next reply:

DDS.txt
Attach.txt

DDS.txt

DDS (Ver_10-03-17.01) - NTFSx86 
Run by violet at 14:42:35.79 on Tue 05/18/2010
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Professional  5.1.2600.2.1252.1.1033.18.2038.1547 [GMT -7:00]

AV: Norton Internet Security *On-access scanning disabled* (Updated)   {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton Internet Security *enabled*   {7C21A4C9-F61F-4AC4-B722-A6E19C16F220}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
svchost.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Dell\MediaDirect\PCMService.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Creative\Mixer\CTSVolFE.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Documents and Settings\violet\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com
uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
uDefault_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk-rel&channel=us&ibd=2061217
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
mDefault_Search_URL = hxxp://www.google.com/ie
mSearch Page = hxxp://www.google.com
mStart Page = hxxp://www.google.com
uInternet Settings,ProxyOverride =
uInternet Settings,ProxyServer = http=127.0.0.1:5555
uSearchAssistant = hxxp://www.google.com
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mSearchAssistant = hxxp://www.google.com
BHO: {298a8043-6366-416d-a972-dfcb3c5eaf19} - c:\windows\system32\vtULfebb.dll
BHO: NCO 2.0 IE BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\common files\symantec shared\coshared\browser\2.5\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\progra~1\common~1\symant~1\ids\IPSBHO.dll
TB: Show Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\common files\symantec shared\coshared\browser\2.5\CoIEPlg.dll
EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
mRun: [ehTray] c:\windows\ehome\ehtray.exe
mRun: [igfxtray] c:\windows\system32\igfxtray.exe
mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe
mRun: [igfxpers] c:\windows\system32\igfxpers.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [Broadcom Wireless Manager UI] c:\windows\system32\WLTRAY.exe
mRun: [SigmatelSysTrayApp] stsystra.exe
mRun: [Dell QuickSet] c:\program files\dell\quickset\quickset.exe
mRun: [DLA] c:\windows\system32\dla\DLACTRLW.EXE
mRun: [ISUSPM Startup] c:\progra~1\common~1\instal~1\update~1\ISUSPM.exe -startup
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [PCMService] "c:\program files\dell\mediadirect\PCMService.exe"
mRun: [DLCFCATS] rundll32 c:\windows\system32\spool\drivers\w32x86\3\DLCFtime.dll,_RunDLLEntry@16
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [osCheck] "c:\program files\norton internet security\osCheck.exe"
mRun: [CTSVolFE.exe] "c:\program files\creative\mixer\CTSVolFE.exe" /r
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adober~1.lnk - c:\program files\adobe\acrobat 7.0\reader\reader_sl.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBC} - c:\program files\java\jre1.5.0_06\bin\ssv.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
DPF: {46C66BBD-E667-4DAD-9682-58050E7C9FDC} - hxxp://www.cdpass.com/cdkey/CDPass.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
Notify: igfxcui - igfxdev.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\violet\applic~1\mozilla\firefox\profiles\g0uk2gr8.default\
FF - plugin: c:\documents and settings\violet\application data\move networks\plugins\npqmp071500000347.dll
FF - plugin: c:\documents and settings\violet\application data\move networks\plugins\npqmp071503000010.dll
FF - plugin: c:\documents and settings\violet\application data\move networks\plugins\npqmp071505000010.dll
FF - plugin: c:\documents and settings\violet\application data\move networks\plugins\npqmp071505000011.dll
FF - plugin: c:\documents and settings\violet\application data\move networks\plugins\npqmp071701000002.dll
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPJava11.dll
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPJava12.dll
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPJava13.dll
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPJava14.dll
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPJava32.dll
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPJPI150_06.dll
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPOJI610.dll
FF - plugin: c:\program files\mozilla firefox\plugins\NPTURNMED.dll
FF - plugin: c:\program files\viewpoint\viewpoint experience technology\npViewpoint.dll

============= SERVICES / DRIVERS ===============

R2 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\CCSVCHST.EXE [2008-1-25 149352]
R2 hnmwrlspkt;HomeNet Manager Wireless Protocol;c:\windows\system32\drivers\hnm_wrls_pkt.sys [2006-7-14 13824]
R2 LiveUpdate Notice;LiveUpdate Notice;c:\program files\common files\symantec shared\CCSVCHST.EXE [2008-1-25 149352]
R2 McrdSvc;Media Center Extender Service;c:\windows\ehome\mcrdsvc.exe [2005-8-5 99328]
R2 wsppkt;Wireless Security Protocol;c:\windows\system32\drivers\wsp_pkt.sys [2006-7-14 13696]
R3 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\CCSVCHST.EXE [2008-1-25 149352]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2009-8-26 102448]
R3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20100516.025\NAVENG.SYS [2010-5-16 85552]
R3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20100516.025\NAVEX15.SYS [2010-5-16 1347504]
S3 COH_Mon;COH_Mon;c:\windows\system32\drivers\COH_Mon.sys [2008-1-12 23888]
S3 Symantec Core LC;Symantec Core LC;c:\progra~1\common~1\symant~1\ccpd-lc\symlcsvc.exe [2008-8-17 1245064]

=============== Created Last 30 ================

2010-05-17 22:43:35    0    d-----w-    c:\docume~1\violet\applic~1\Malwarebytes
2010-05-17 22:37:17    38224    ----a-w-    c:\windows\system32\drivers\mbamswissarmy.sys
2010-05-17 22:37:16    20952    ----a-w-    c:\windows\system32\drivers\mbam.sys
2010-05-17 22:37:16    0    d-----w-    c:\docume~1\alluse~1\applic~1\Malwarebytes
2010-05-17 22:37:15    0    d-----w-    c:\program files\Malwarebytes' Anti-Malware
2010-05-17 20:26:52    388608    ----a-w-    C:\HiJackThis.exe
2010-05-17 20:26:50    1402880    ----a-w-    C:\HiJackThis.msi

==================== Find3M  ====================

2008-08-18 05:43:37    88    --sh--r-    c:\windows\system32\3CDF2813E0.sys
2008-12-19 21:51:21    882975    --sha-w-    c:\windows\system32\bbefLUtv.ini2
2008-08-18 05:44:10    2828    --sha-w-    c:\windows\system32\KGyGaAvL.sys

============= FINISH: 14:43:39.90 ===============

-----------------------------------------------------------------------------------------------------------------------------------------------

Attach.txt

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT

DDS (Ver_10-03-17.01)

Microsoft Windows XP Professional
Boot Device: \Device\HarddiskVolume2
Install Date: 12/24/2006 4:42:06 PM
System Uptime: 5/18/2010 2:35:32 PM (0 hours ago)

Motherboard: Dell Inc. |  | 0MG532
Processor: Genuine Intel(R) CPU           T2050  @ 1.60GHz | Microprocessor | 1596/133mhz
Processor: Genuine Intel(R) CPU           T2050  @ 1.60GHz | Microprocessor | 1596/133mhz

==== Disk Partitions =========================

C: is FIXED (NTFS) - 68 GiB total, 21.547 GiB free.
D: is CDROM ()
E: is Removable

==== Disabled Device Manager Items =============

==== System Restore Points ===================

RP234: 2/18/2010 7:41:53 PM - System Checkpoint
RP235: 2/20/2010 2:36:06 PM - System Checkpoint
RP236: 2/21/2010 4:53:04 PM - System Checkpoint
RP237: 2/22/2010 8:55:32 PM - System Checkpoint
RP238: 2/24/2010 8:35:49 PM - System Checkpoint
RP239: 2/27/2010 6:41:10 PM - System Checkpoint
RP240: 3/2/2010 4:48:34 PM - System Checkpoint
RP241: 3/3/2010 8:37:42 PM - System Checkpoint
RP242: 3/4/2010 8:43:42 PM - System Checkpoint
RP243: 3/5/2010 8:51:01 PM - System Checkpoint
RP244: 3/7/2010 6:56:37 PM - System Checkpoint
RP245: 3/9/2010 9:56:30 PM - System Checkpoint
RP246: 3/11/2010 9:55:41 PM - System Checkpoint
RP247: 3/13/2010 7:06:52 PM - System Checkpoint
RP248: 3/14/2010 8:32:58 PM - System Checkpoint
RP249: 3/15/2010 9:09:35 PM - System Checkpoint
RP250: 3/17/2010 4:01:50 PM - System Checkpoint
RP251: 3/18/2010 8:50:36 PM - System Checkpoint
RP252: 3/20/2010 1:50:03 PM - System Checkpoint
RP253: 3/21/2010 5:42:07 PM - System Checkpoint
RP254: 3/22/2010 7:17:00 PM - System Checkpoint
RP255: 3/23/2010 10:32:22 PM - System Checkpoint
RP256: 3/25/2010 11:35:46 AM - System Checkpoint
RP257: 3/28/2010 1:30:07 PM - System Checkpoint
RP258: 3/31/2010 8:06:04 PM - System Checkpoint
RP259: 4/3/2010 10:10:26 AM - System Checkpoint
RP260: 4/4/2010 12:29:26 PM - System Checkpoint
RP261: 4/5/2010 6:47:06 PM - System Checkpoint
RP262: 4/6/2010 8:22:06 PM - System Checkpoint
RP263: 4/7/2010 8:59:04 PM - System Checkpoint
RP264: 4/11/2010 4:15:01 PM - System Checkpoint
RP265: 4/12/2010 4:47:26 PM - System Checkpoint
RP266: 4/14/2010 8:08:14 AM - System Checkpoint
RP267: 4/15/2010 7:07:14 PM - System Checkpoint
RP268: 4/16/2010 10:01:21 PM - System Checkpoint
RP269: 4/18/2010 5:10:36 PM - System Checkpoint
RP270: 4/20/2010 11:07:18 PM - System Checkpoint
RP271: 4/22/2010 9:24:41 AM - System Checkpoint
RP272: 4/23/2010 4:48:57 PM - System Checkpoint
RP273: 4/27/2010 5:52:42 PM - System Checkpoint
RP274: 4/28/2010 7:39:05 PM - System Checkpoint
RP275: 4/30/2010 9:27:11 PM - System Checkpoint
RP276: 5/2/2010 11:46:32 AM - System Checkpoint
RP277: 5/3/2010 6:53:08 PM - System Checkpoint
RP278: 5/4/2010 7:19:48 PM - System Checkpoint
RP279: 5/5/2010 8:10:12 PM - System Checkpoint
RP280: 5/6/2010 8:39:23 PM - System Checkpoint
RP281: 5/8/2010 1:46:30 PM - System Checkpoint
RP282: 5/9/2010 2:00:45 PM - System Checkpoint
RP283: 5/10/2010 7:03:03 PM - System Checkpoint
RP284: 5/13/2010 8:58:37 AM - System Checkpoint
RP285: 5/14/2010 9:17:31 AM - System Checkpoint
RP286: 5/15/2010 3:11:26 PM - System Checkpoint
RP287: 5/17/2010 12:55:26 PM - System Checkpoint

==== Installed Programs ======================

Ad-Aware SE Personal
Adobe Bridge 1.0
Adobe Common File Installer
Adobe Flash Player 10 Plugin
Adobe Flash Player ActiveX
Adobe Help Center 2.0
Adobe Illustrator CS2
Adobe Photoshop CS2
Adobe Reader 7.0.8
Adobe Shockwave Player
Adobe Stock Photos 1.0
Adobe SVG Viewer 3.0
AOLIcon
AppCore
Apple Application Support
Apple Mobile Device Support
Apple Software Update
Banctec Service Agreement
Bonjour
Broadcom Management Programs
ccCommon
Compatibility Pack for the 2007 Office system
Component Framework
Conexant HDA D110 MDC V.92 Modem
Dell Color Printer 725
Dell Driver Reset Tool
Dell Network Assistant
Dell Support 3.2.1
Dell System Restore
Dell Wireless WLAN Card
Digital Content Portal
Digital Line Detect
Documentation & Support Launcher
Games, Music, & Photos Launcher
High Definition Audio Driver Package - KB835221
Hotfix for Windows Internet Explorer 7 (KB947864)
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 10 (KB903157)
Hotfix for Windows XP (KB888795)
Hotfix for Windows XP (KB891593)
Hotfix for Windows XP (KB895961)
Hotfix for Windows XP (KB896256)
Hotfix for Windows XP (KB899337)
Hotfix for Windows XP (KB899510)
Hotfix for Windows XP (KB902841)
Hotfix for Windows XP (KB906569)
Hotfix for Windows XP (KB908673)
Hotfix for Windows XP (KB909095)
Hotfix for Windows XP (KB912024)
Hotfix for Windows XP (KB914440)
Hotfix for Windows XP (KB915865)
Hotfix for Windows XP (KB926239)
Hotfix for Windows XP (KB952287)
Intel(R) Graphics Media Accelerator Driver
Internet Service Offers Launcher
iTunes
J2SE Runtime Environment 5.0 Update 6
LG USB Modem Drivers
LiveUpdate (Symantec Corporation)
LiveUpdate Notice (Symantec Corporation)
Malwarebytes' Anti-Malware
MediaDirect
Microsoft .NET Framework 1.0 Hotfix (KB887998)
Microsoft .NET Framework 1.0 Hotfix (KB930494)
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB928366)
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office Small Business Edition 2003
Microsoft Silverlight
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 Redistributable
Mixer
Modem Helper
Move Media Player
Mozilla Firefox (3.0.19)
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB954430)
Netflix Movie Viewer
NetWaiting
NetZeroInstallers
Norton AntiVirus
Norton AntiVirus Help
Norton Confidential Core
Norton Internet Security
Norton Internet Security (Symantec Corporation)
Norton Protection Center
Otto
OutlookAddinSetup
QuickSet
QuickTime
RealPlayer Basic
Roxio DLA
Roxio MyDVD LE
Roxio RecordNow Audio
Roxio RecordNow Copy
Roxio RecordNow Data
SearchAssist
Security Update for Windows Internet Explorer 7 (KB938127)
Security Update for Windows Internet Explorer 7 (KB942615)
Security Update for Windows Internet Explorer 7 (KB944533)
Security Update for Windows Internet Explorer 7 (KB950759)
Security Update for Windows Internet Explorer 7 (KB953838)
Security Update for Windows Internet Explorer 7 (KB956390)
Security Update for Windows Internet Explorer 7 (KB958215)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player 10 (KB917734)
Security Update for Windows Media Player 10 (KB936782)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows XP (KB893756)
Security Update for Windows XP (KB896358)
Security Update for Windows XP (KB896423)
Security Update for Windows XP (KB896424)
Security Update for Windows XP (KB896428)
Security Update for Windows XP (KB899587)
Security Update for Windows XP (KB899588)
Security Update for Windows XP (KB899591)
Security Update for Windows XP (KB900725)
Security Update for Windows XP (KB901017)
Security Update for Windows XP (KB901214)
Security Update for Windows XP (KB902400)
Security Update for Windows XP (KB904706)
Security Update for Windows XP (KB905414)
Security Update for Windows XP (KB905749)
Security Update for Windows XP (KB908519)
Security Update for Windows XP (KB908531)
Security Update for Windows XP (KB911562)
Security Update for Windows XP (KB911567)
Security Update for Windows XP (KB911927)
Security Update for Windows XP (KB912919)
Security Update for Windows XP (KB913580)
Security Update for Windows XP (KB914388)
Security Update for Windows XP (KB914389)
Security Update for Windows XP (KB917344)
Security Update for Windows XP (KB917422)
Security Update for Windows XP (KB917953)
Security Update for Windows XP (KB918118)
Security Update for Windows XP (KB918439)
Security Update for Windows XP (KB918899)
Security Update for Windows XP (KB919007)
Security Update for Windows XP (KB920213)
Security Update for Windows XP (KB920214)
Security Update for Windows XP (KB920670)
Security Update for Windows XP (KB920683)
Security Update for Windows XP (KB920685)
Security Update for Windows XP (KB921398)
Security Update for Windows XP (KB921503)
Security Update for Windows XP (KB921883)
Security Update for Windows XP (KB922616)
Security Update for Windows XP (KB922819)
Security Update for Windows XP (KB923191)
Security Update for Windows XP (KB923414)
Security Update for Windows XP (KB923689)
Security Update for Windows XP (KB923694)
Security Update for Windows XP (KB923789)
Security Update for Windows XP (KB923980)
Security Update for Windows XP (KB924191)
Security Update for Windows XP (KB924270)
Security Update for Windows XP (KB924496)
Security Update for Windows XP (KB924667)
Security Update for Windows XP (KB925454)
Security Update for Windows XP (KB925486)
Security Update for Windows XP (KB925902)
Security Update for Windows XP (KB926255)
Security Update for Windows XP (KB926436)
Security Update for Windows XP (KB927779)
Security Update for Windows XP (KB927802)
Security Update for Windows XP (KB928090)
Security Update for Windows XP (KB928255)
Security Update for Windows XP (KB928843)
Security Update for Windows XP (KB929123)
Security Update for Windows XP (KB929969)
Security Update for Windows XP (KB930178)
Security Update for Windows XP (KB931261)
Security Update for Windows XP (KB931768)
Security Update for Windows XP (KB931784)
Security Update for Windows XP (KB932168)
Security Update for Windows XP (KB933566)
Security Update for Windows XP (KB933729)
Security Update for Windows XP (KB935839)
Security Update for Windows XP (KB935840)
Security Update for Windows XP (KB936021)
Security Update for Windows XP (KB937143)
Security Update for Windows XP (KB937894)
Security Update for Windows XP (KB938127)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB938829)
Security Update for Windows XP (KB939653)
Security Update for Windows XP (KB941202)
Security Update for Windows XP (KB941568)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB941644)
Security Update for Windows XP (KB941693)
Security Update for Windows XP (KB942615)
Security Update for Windows XP (KB943055)
Security Update for Windows XP (KB943460)
Security Update for Windows XP (KB943485)
Security Update for Windows XP (KB944653)
Security Update for Windows XP (KB945553)
Security Update for Windows XP (KB946026)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB948590)
Security Update for Windows XP (KB948881)
Security Update for Windows XP (KB950749)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951376)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB953839)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Sonic Activation Module
Sonic Encoders
Sonic Update Manager
Souptoys
SPBBC 32bit
Symantec Real Time Storage Protection Component
Symantec Technical Support Web Controls
SymNet
Synaptics Pointing Device Driver
TBS WMP Plug-in
Update for Windows Media Player 10 (KB910393)
Update for Windows Media Player 10 (KB913800)
Update for Windows Media Player 10 (KB926251)
Update for Windows XP (KB894391)
Update for Windows XP (KB898461)
Update for Windows XP (KB900485)
Update for Windows XP (KB904942)
Update for Windows XP (KB910437)
Update for Windows XP (KB911280)
Update for Windows XP (KB912945)
Update for Windows XP (KB916595)
Update for Windows XP (KB920872)
Update for Windows XP (KB922582)
Update for Windows XP (KB927891)
Update for Windows XP (KB929338)
Update for Windows XP (KB930916)
Update for Windows XP (KB931836)
Update for Windows XP (KB932823-v3)
Update for Windows XP (KB933360)
Update for Windows XP (KB936357)
Update for Windows XP (KB938828)
Update for Windows XP (KB942763)
Update for Windows XP (KB942840)
Update for Windows XP (KB946627)
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB955839)
Update Rollup 2 for Windows XP Media Center Edition 2005
URL Assistant
Viewpoint Media Player
WebFldrs XP
Windows Genuine Advantage Validation Tool (KB892130)
Windows Installer 3.1 (KB893803)
Windows Internet Explorer 7
Windows Media Format 11 runtime
Windows Media Player 10
Windows Media Player 10 Hotfix [See EmeraldQFE2 for more information]
Windows XP Hotfix - KB873339
Windows XP Hotfix - KB885250
Windows XP Hotfix - KB885835
Windows XP Hotfix - KB885836
Windows XP Hotfix - KB885855
Windows XP Hotfix - KB886185
Windows XP Hotfix - KB887472
Windows XP Hotfix - KB888302
Windows XP Hotfix - KB889673
Windows XP Hotfix - KB890859
Windows XP Hotfix - KB890927
Windows XP Hotfix - KB891781
Windows XP Hotfix - KB892627
Windows XP Hotfix - KB893056
Windows XP Media Center Edition 2005 KB908246
Windows XP Media Center Edition 2005 KB912067
Yahoo! Music Jukebox

==== Event Viewer Messages From Past Week ========

5/17/2010 8:02:46 AM, error: Ftdisk [49]  - Configuring the Page file for crash dump failed. Make sure there is a page file on the boot partition and that is large enough to contain all physical memory.
5/17/2010 8:02:46 AM, error: Ftdisk [45]  - The system could not sucessfully load the crash dump driver.
5/17/2010 1:22:58 PM, error: DCOM [10005]  - DCOM got error "%1084" attempting to start the service StiSvc with arguments "" in order to run the server: {A1F4E726-8CF1-11D1-BF92-0060081ED811}
5/17/2010 1:22:48 PM, error: DCOM [10005]  - DCOM got error "%1084" attempting to start the service netman with arguments "" in order to run the server: {BA126AE5-2166-11D1-B1D0-00805FC1270E}
5/17/2010 1:22:47 PM, error: DCOM [10005]  - DCOM got error "%1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
5/17/2010 1:21:41 PM, error: Service Control Manager [7026]  - The following boot-start or system-start driver(s) failed to load:  AFD APPDRV eeCtrl Fips intelppm IPSec MRxSmb NetBIOS NetBT RasAcd Rdbss SRTSP SRTSPX SYMTDI Tcpip
5/17/2010 1:21:41 PM, error: Service Control Manager [7001]  - The TCP/IP NetBIOS Helper service depends on the AFD service which failed to start because of the following error:  A device attached to the system is not functioning.
5/17/2010 1:21:41 PM, error: Service Control Manager [7001]  - The IPSEC Services service depends on the IPSEC driver service which failed to start because of the following error:  A device attached to the system is not functioning.
5/17/2010 1:21:41 PM, error: Service Control Manager [7001]  - The DNS Client service depends on the TCP/IP Protocol Driver service which failed to start because of the following error:  A device attached to the system is not functioning.
5/17/2010 1:21:41 PM, error: Service Control Manager [7001]  - The DHCP Client service depends on the NetBios over Tcpip service which failed to start because of the following error:  A device attached to the system is not functioning.
5/17/2010 1:21:41 PM, error: Service Control Manager [7001]  - The Bonjour Service service depends on the TCP/IP Protocol Driver service which failed to start because of the following error:  A device attached to the system is not functioning.
5/17/2010 1:21:41 PM, error: Service Control Manager [7001]  - The Apple Mobile Device service depends on the TCP/IP Protocol Driver service which failed to start because of the following error:  A device attached to the system is not functioning.
5/16/2010 6:57:23 PM, error: DCOM [10005]  - DCOM got error "%1058" attempting to start the service wuauserv with arguments "" in order to run the server: {E60687F7-01A1-40AA-86AC-DB1CBF673334}
5/16/2010 11:21:43 PM, error: Service Control Manager [7009]  - Timeout (30000 milliseconds) waiting for the dlcf_device service to connect.
5/16/2010 11:21:43 PM, error: Service Control Manager [7000]  - The dlcf_device service failed to start due to the following error:  The service did not respond to the start or control request in a timely fashion.
5/16/2010 11:21:43 PM, error: DCOM [10005]  - DCOM got error "%1053" attempting to start the service dlcf_device with arguments "" in order to run the server: {323CE21C-A448-40AA-BA74-7FCF1E441060}
5/15/2010 5:44:01 PM, error: Service Control Manager [7011]  - Timeout (30000 milliseconds) waiting for a transaction response from the Symantec Core LC service.
5/15/2010 4:11:57 PM, error: Print [6161]  - The document Microsoft Word - 10 Phrases65.doc owned by violet failed to print on printer Dell Color Printer 725. Data type: LEMF. Size of the spool file in bytes: 2169608. Number of bytes printed: 2169608. Total number of pages in the document: 3. Number of pages printed: 0. Client machine: \\NOTYET. Win32 error code returned by the print processor: 0 (0x0).
5/14/2010 8:36:01 AM, error: ipnathlp [32003]  - The Network Address Translator (NAT) was unable to request an operation of the kernel-mode translation module. This may indicate misconfiguration, insufficient resources, or an internal error. The data is the error code.

==== End Of File ===========================

Your browsers and your Java are out of date. When we are sure that the system is clean these will need to be updated. Before we go any further, please let me know how things are running in Normal mode?

All is well at the moment.

Let's see how things go with the Java update.

Please follow these steps to remove older version Java components and update.

• Download the latest version of Java Runtime Environment (JRE) 6.
• Scroll down to where it says JDK 6 Update 20 (JDK or JRE) .
• Click the "Download JRE" button to the right.
• Check the box that says: "Accept License Agreement".

• The page will refresh.
• Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.
• Close any programs you may have running - especially your web browser.
• Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
• Check any item with Java Runtime Environment (JRE or J2SE) in the name.
• Click the Remove or Change/Remove button.
• Repeat as many times as necessary to remove each of the Java versions.
  Close Add/Remove.

• Reboot your computer once all Java components are removed.
• Then from your desktop double-click on jre-6u20-windows-i586.exe to install the newest version.

Delete the downloaded installation file after completing the above procedure and reboot if not prompted to do so.

Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications.

To disable the JQS service if you don't want to use it:

* Go to Start-->Control Panel-->Java-->Advanced-->Miscellaneous and uncheck the box for Java Quick Starter.

* Click Ok and reboot your computer.

Following that please run Hijackthis again and post your new log. Thanks.

Here's the HiJack log.  BTW, Oracle has changed the Sun site so your directions aren't quite accurate.  Not too off, but might confuse people.

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 9:41:39 PM, on 5/18/2010
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16762)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Dell\MediaDirect\PCMService.exe
C:\Program Files\Creative\Mixer\CTSVolFE.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk-rel&channel=us&ibd=2061217
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk-rel&channel=us&ibd=2061217
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:5555
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\Userinit.exe
O2 - BHO: (no name) - {298A8043-6366-416D-A972-DFCB3C5EAF19} - C:\WINDOWS\system32\vtULfebb.dll (file missing)
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.5\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll (file missing)
O3 - Toolbar: Show Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.5\CoIEPlg.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\WINDOWS\system32\WLTRAY.exe
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe
O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\MediaDirect\PCMService.exe"
O4 - HKLM\..\Run: [DLCFCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\DLCFtime.dll,_RunDLLEntry@16
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton Internet Security\osCheck.exe"
O4 - HKLM\..\Run: [CTSVolFE.exe] "C:\Program Files\Creative\Mixer\CTSVolFE.exe" /r
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {46C66BBD-E667-4DAD-9682-58050E7C9FDC} (CDPass Class) - http://www.cdpass.com/cdkey/CDPass.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{603AAC75-8AD6-481C-8D2B-6D29EE3DCEB8}: NameServer = 192.168.0.1
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: dlcf_device -   - C:\WINDOWS\system32\dlcfcoms.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: LiveUpdate Notice - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

--
End of file - 7818 bytes

Please run HijackThis and place a checkmark next to the following:

O2 - BHO: (no name) - {298A8043-6366-416D-A972-DFCB3C5EAF19} - C:\WINDOWS\system32\vtULfebb.dll (file missing)

O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll (file missing)

Close all other windows and click "Fix Checked".

Close HijackThis.

Now let's run Disk Cleanup in each user's profile: Click "Start > Programs > Accessories > System Tools > Disk Cleanup" Please make sure only the following are checked:

-- Downloaded Program Files

-- Temporary Internet Files

-- Recycle Bin

-- Temporary Files

Click "OK" and Disk Cleanup will delete those files for you.
Please launch HijackThis once more. At the Main window select "Open the misc tool section"

REBOOT.

Please open HijackThis once more.

At the main window,  click on the Config button.

Click the Misc. Tools button and select "Open uninstall manager". It will show you a list of programs.

Click "Save list" and save it to your desktop. Copy and paste that list as a reply to this thread. Thanks. Let me know if things are still running well. If everything is running smoothly we'll flush System Restore, do a final cleanup, and you'll be good to go.

Here is the Uninstall list from HiJackThis. Everything seems normal. 

I must be jinxed this month - my hard disk died, my router died this morning, and, of course, my niece's computer got a virus (the one we're working on.)  Hopefully bad things only come in 3's.

Ad-Aware SE Personal
Adobe Bridge 1.0
Adobe Common File Installer
Adobe Flash Player 10 Plugin
Adobe Flash Player ActiveX
Adobe Help Center 2.0
Adobe Illustrator CS2
Adobe Photoshop CS2
Adobe Reader 7.0.8
Adobe Shockwave Player
Adobe Stock Photos 1.0
Adobe SVG Viewer 3.0
AOLIcon
AppCore
Apple Application Support
Apple Mobile Device Support
Apple Software Update
Banctec Service Agreement
Bonjour
Broadcom Management Programs
ccCommon
Compatibility Pack for the 2007 Office system
Component Framework
Conexant HDA D110 MDC V.92 Modem
Dell Color Printer 725
Dell Driver Reset Tool
Dell Network Assistant
Dell Support 3.2.1
Dell Wireless WLAN Card
Digital Content Portal
Digital Line Detect
Documentation & Support Launcher
Games, Music, & Photos Launcher
High Definition Audio Driver Package - KB835221
Hotfix for Windows Internet Explorer 7 (KB947864)
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 10 (KB903157)
Hotfix for Windows XP (KB888795)
Hotfix for Windows XP (KB891593)
Hotfix for Windows XP (KB895961)
Hotfix for Windows XP (KB899337)
Hotfix for Windows XP (KB899510)
Hotfix for Windows XP (KB902841)
Hotfix for Windows XP (KB914440)
Hotfix for Windows XP (KB915865)
Hotfix for Windows XP (KB926239)
Hotfix for Windows XP (KB952287)
Intel(R) Graphics Media Accelerator Driver
Internet Service Offers Launcher
iTunes
LG USB Modem Drivers
LiveUpdate (Symantec Corporation)
LiveUpdate (Symantec Corporation)
LiveUpdate Notice (Symantec Corporation)
Malwarebytes' Anti-Malware
MediaDirect
Microsoft .NET Framework 1.0 Hotfix (KB887998)
Microsoft .NET Framework 1.0 Hotfix (KB930494)
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB928366)
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office Small Business Edition 2003
Microsoft Silverlight
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 Redistributable
Mixer
Modem Helper
Mozilla Firefox (3.0.19)
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB954430)
Netflix Movie Viewer
NetWaiting
NetZeroInstallers
Norton AntiVirus
Norton AntiVirus Help
Norton Confidential Core
Norton Internet Security
Norton Internet Security
Norton Internet Security (Symantec Corporation)
Norton Protection Center
Otto
OutlookAddinSetup
QuickSet
QuickTime
RealPlayer Basic
Roxio DLA
Roxio MyDVD LE
Roxio RecordNow Audio
Roxio RecordNow Copy
Roxio RecordNow Data
SearchAssist
Security Update for Windows Internet Explorer 7 (KB938127)
Security Update for Windows Internet Explorer 7 (KB942615)
Security Update for Windows Internet Explorer 7 (KB944533)
Security Update for Windows Internet Explorer 7 (KB950759)
Security Update for Windows Internet Explorer 7 (KB953838)
Security Update for Windows Internet Explorer 7 (KB956390)
Security Update for Windows Internet Explorer 7 (KB958215)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player 10 (KB917734)
Security Update for Windows Media Player 10 (KB936782)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows XP (KB893756)
Security Update for Windows XP (KB896428)
Security Update for Windows XP (KB899587)
Security Update for Windows XP (KB900725)
Security Update for Windows XP (KB901017)
Security Update for Windows XP (KB902400)
Security Update for Windows XP (KB905414)
Security Update for Windows XP (KB905749)
Security Update for Windows XP (KB911927)
Security Update for Windows XP (KB913580)
Security Update for Windows XP (KB914389)
Security Update for Windows XP (KB917953)
Security Update for Windows XP (KB918118)
Security Update for Windows XP (KB920213)
Security Update for Windows XP (KB921503)
Security Update for Windows XP (KB922819)
Security Update for Windows XP (KB923689)
Security Update for Windows XP (KB923694)
Security Update for Windows XP (KB923789)
Security Update for Windows XP (KB923980)
Security Update for Windows XP (KB924270)
Security Update for Windows XP (KB924667)
Security Update for Windows XP (KB925454)
Security Update for Windows XP (KB925902)
Security Update for Windows XP (KB926255)
Security Update for Windows XP (KB926436)
Security Update for Windows XP (KB927779)
Security Update for Windows XP (KB927802)
Security Update for Windows XP (KB928090)
Security Update for Windows XP (KB928255)
Security Update for Windows XP (KB928843)
Security Update for Windows XP (KB929123)
Security Update for Windows XP (KB929969)
Security Update for Windows XP (KB930178)
Security Update for Windows XP (KB931261)
Security Update for Windows XP (KB931768)
Security Update for Windows XP (KB931784)
Security Update for Windows XP (KB932168)
Security Update for Windows XP (KB933566)
Security Update for Windows XP (KB933729)
Security Update for Windows XP (KB935839)
Security Update for Windows XP (KB935840)
Security Update for Windows XP (KB936021)
Security Update for Windows XP (KB937143)
Security Update for Windows XP (KB937894)
Security Update for Windows XP (KB938127)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB938829)
Security Update for Windows XP (KB939653)
Security Update for Windows XP (KB941202)
Security Update for Windows XP (KB941568)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB941644)
Security Update for Windows XP (KB941693)
Security Update for Windows XP (KB942615)
Security Update for Windows XP (KB943055)
Security Update for Windows XP (KB943460)
Security Update for Windows XP (KB943485)
Security Update for Windows XP (KB944653)
Security Update for Windows XP (KB945553)
Security Update for Windows XP (KB946026)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB948590)
Security Update for Windows XP (KB948881)
Security Update for Windows XP (KB950749)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB953839)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Sonic Activation Module
Sonic Encoders
Sonic Update Manager
Souptoys
SPBBC 32bit
Symantec Real Time Storage Protection Component
Symantec Technical Support Web Controls
Synaptics Pointing Device Driver
TBS WMP Plug-in
Update for Windows Media Player 10 (KB913800)
Update for Windows Media Player 10 (KB926251)
Update for Windows XP (KB894391)
Update for Windows XP (KB898461)
Update for Windows XP (KB900485)
Update for Windows XP (KB904942)
Update for Windows XP (KB910437)
Update for Windows XP (KB911280)
Update for Windows XP (KB916595)
Update for Windows XP (KB920872)
Update for Windows XP (KB922582)
Update for Windows XP (KB927891)
Update for Windows XP (KB929338)
Update for Windows XP (KB930916)
Update for Windows XP (KB931836)
Update for Windows XP (KB932823-v3)
Update for Windows XP (KB933360)
Update for Windows XP (KB936357)
Update for Windows XP (KB938828)
Update for Windows XP (KB942763)
Update for Windows XP (KB942840)
Update for Windows XP (KB946627)
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB955839)
Update Rollup 2 for Windows XP Media Center Edition 2005
URL Assistant
Viewpoint Media Player
Windows Internet Explorer 7
Windows Media Format 11 runtime
Windows Media Format 11 runtime
Windows Media Player 10
Windows Media Player 10 Hotfix [See EmeraldQFE2 for more information]
Windows XP Hotfix - KB885836
Windows XP Hotfix - KB886185
Windows XP Hotfix - KB888302
Windows XP Hotfix - KB890859
Windows XP Hotfix - KB890927
Windows XP Media Center Edition 2005 KB908246
Yahoo! Music Jukebox

I don't  see the new version of Java in there.  Please install it again., and reboot.

Another thing that you might do: Viewpoint is installed. Viewpoint developed a behavioral targeting product in 2006. Viewpoint is associated with a program called viewmgr.exe and the ViewPoint Media Player.
Viewpoint is bundled with AOL, AOL Instant Messenger, Adobe Atmosphere, Netscape 7, etc and sometimes not mentioned in the license agreement. Hardware manufacturers pre-install some of these applications.
ViewPoint Toolbar will redirect your search queries and also transmits non personally identifiable information back to their servers. The Viewpoint Toolbar is listed is also classified as a threat in the CounterSpy Threat Library because it hijacks your search queries and also transmits non personally identifiable information back to their servers.
Viewpoint Manager is a media player often bundled with AIM software. Viewpoint Manager is a useless add on.
Because Viewpoint's software will track your web surfing and tailor advertisements based on the web pages you are visiting, I suggest you remove the program.
** Note: Removing Viewpoint Media Player may cause the program that bundled it to not function as intended. For AOL and AIM it is needed to use their 3D icons known as Super Buddies and for customized themes, etc.
If you wish to remove Viewpoint, end process on ViewManager in Task Manager.
Go to Start > Settings > Control Panel > Add/Remove Programs and remove the following programs if present.

• Viewpoint

• Viewpoint Manager

• Viewpoint Media Player

• Viewpoint Toolbar

• Viewpoint Experience Technology

Following that, remove the Viewpoint folder in your Program Files.

Please post a new Uninstall list from HijackThis via the Misc. Tools as you did before. I want to make sure Java has installed correctly.

Got rid of Viewpoint Media Player.  Added Java again.  Here's the HijackThis list.

Acrobat.com
Acrobat.com
Ad-Aware SE Personal
Adobe AIR
Adobe AIR
Adobe Bridge 1.0
Adobe Common File Installer
Adobe Flash Player 10 Plugin
Adobe Flash Player ActiveX
Adobe Help Center 2.0
Adobe Illustrator CS2
Adobe Photoshop CS2
Adobe Reader 9.3
Adobe Shockwave Player
Adobe Stock Photos 1.0
Adobe SVG Viewer 3.0
AOLIcon
AppCore
Apple Application Support
Apple Mobile Device Support
Apple Software Update
Banctec Service Agreement
Bonjour
Broadcom Management Programs
ccCommon
Compatibility Pack for the 2007 Office system
Component Framework
Conexant HDA D110 MDC V.92 Modem
Dell Color Printer 725
Dell Driver Reset Tool
Dell Network Assistant
Dell Support 3.2.1
Dell Wireless WLAN Card
Digital Content Portal
Digital Line Detect
Documentation & Support Launcher
Games, Music, & Photos Launcher
High Definition Audio Driver Package - KB835221
Hotfix for Windows Internet Explorer 7 (KB947864)
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 10 (KB903157)
Hotfix for Windows XP (KB888795)
Hotfix for Windows XP (KB891593)
Hotfix for Windows XP (KB895961)
Hotfix for Windows XP (KB899337)
Hotfix for Windows XP (KB899510)
Hotfix for Windows XP (KB902841)
Hotfix for Windows XP (KB914440)
Hotfix for Windows XP (KB915865)
Hotfix for Windows XP (KB926239)
Hotfix for Windows XP (KB952287)
Intel(R) Graphics Media Accelerator Driver
Internet Service Offers Launcher
iTunes
Java(TM) 6 Update 20
LG USB Modem Drivers
LiveUpdate (Symantec Corporation)
LiveUpdate (Symantec Corporation)
LiveUpdate Notice (Symantec Corporation)
Malwarebytes' Anti-Malware
MediaDirect
Microsoft .NET Framework 1.0 Hotfix (KB887998)
Microsoft .NET Framework 1.0 Hotfix (KB930494)
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB928366)
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office Small Business Edition 2003
Microsoft Silverlight
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 Redistributable
Mixer
Modem Helper
Mozilla Firefox (3.6.3)
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB954430)
Netflix Movie Viewer
NetWaiting
NetZeroInstallers
Norton AntiVirus
Norton AntiVirus Help
Norton Confidential Core
Norton Internet Security
Norton Internet Security
Norton Internet Security (Symantec Corporation)
Norton Protection Center
Otto
OutlookAddinSetup
QuickSet
QuickTime
RealPlayer Basic
Roxio DLA
Roxio MyDVD LE
Roxio RecordNow Audio
Roxio RecordNow Copy
Roxio RecordNow Data
SearchAssist
Security Update for Windows Internet Explorer 7 (KB938127)
Security Update for Windows Internet Explorer 7 (KB942615)
Security Update for Windows Internet Explorer 7 (KB944533)
Security Update for Windows Internet Explorer 7 (KB950759)
Security Update for Windows Internet Explorer 7 (KB953838)
Security Update for Windows Internet Explorer 7 (KB956390)
Security Update for Windows Internet Explorer 7 (KB958215)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player 10 (KB917734)
Security Update for Windows Media Player 10 (KB936782)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows XP (KB893756)
Security Update for Windows XP (KB896428)
Security Update for Windows XP (KB899587)
Security Update for Windows XP (KB900725)
Security Update for Windows XP (KB901017)
Security Update for Windows XP (KB902400)
Security Update for Windows XP (KB905414)
Security Update for Windows XP (KB905749)
Security Update for Windows XP (KB911927)
Security Update for Windows XP (KB913580)
Security Update for Windows XP (KB914389)
Security Update for Windows XP (KB917953)
Security Update for Windows XP (KB918118)
Security Update for Windows XP (KB920213)
Security Update for Windows XP (KB921503)
Security Update for Windows XP (KB922819)
Security Update for Windows XP (KB923689)
Security Update for Windows XP (KB923694)
Security Update for Windows XP (KB923789)
Security Update for Windows XP (KB923980)
Security Update for Windows XP (KB924270)
Security Update for Windows XP (KB924667)
Security Update for Windows XP (KB925454)
Security Update for Windows XP (KB925902)
Security Update for Windows XP (KB926255)
Security Update for Windows XP (KB926436)
Security Update for Windows XP (KB927779)
Security Update for Windows XP (KB927802)
Security Update for Windows XP (KB928090)
Security Update for Windows XP (KB928255)
Security Update for Windows XP (KB928843)
Security Update for Windows XP (KB929123)
Security Update for Windows XP (KB929969)
Security Update for Windows XP (KB930178)
Security Update for Windows XP (KB931261)
Security Update for Windows XP (KB931768)
Security Update for Windows XP (KB931784)
Security Update for Windows XP (KB932168)
Security Update for Windows XP (KB933566)
Security Update for Windows XP (KB933729)
Security Update for Windows XP (KB935839)
Security Update for Windows XP (KB935840)
Security Update for Windows XP (KB936021)
Security Update for Windows XP (KB937143)
Security Update for Windows XP (KB937894)
Security Update for Windows XP (KB938127)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB938829)
Security Update for Windows XP (KB939653)
Security Update for Windows XP (KB941202)
Security Update for Windows XP (KB941568)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB941644)
Security Update for Windows XP (KB941693)
Security Update for Windows XP (KB942615)
Security Update for Windows XP (KB943055)
Security Update for Windows XP (KB943460)
Security Update for Windows XP (KB943485)
Security Update for Windows XP (KB944653)
Security Update for Windows XP (KB945553)
Security Update for Windows XP (KB946026)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB948590)
Security Update for Windows XP (KB948881)
Security Update for Windows XP (KB950749)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB953839)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Sonic Activation Module
Sonic Encoders
Sonic Update Manager
Souptoys
SPBBC 32bit
Symantec Real Time Storage Protection Component
Symantec Technical Support Web Controls
Synaptics Pointing Device Driver
TBS WMP Plug-in
Update for Windows Media Player 10 (KB913800)
Update for Windows Media Player 10 (KB926251)
Update for Windows XP (KB894391)
Update for Windows XP (KB898461)
Update for Windows XP (KB900485)
Update for Windows XP (KB904942)
Update for Windows XP (KB910437)
Update for Windows XP (KB911280)
Update for Windows XP (KB916595)
Update for Windows XP (KB920872)
Update for Windows XP (KB922582)
Update for Windows XP (KB927891)
Update for Windows XP (KB929338)
Update for Windows XP (KB930916)
Update for Windows XP (KB931836)
Update for Windows XP (KB932823-v3)
Update for Windows XP (KB933360)
Update for Windows XP (KB936357)
Update for Windows XP (KB938828)
Update for Windows XP (KB942763)
Update for Windows XP (KB942840)
Update for Windows XP (KB946627)
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB955839)
Update Rollup 2 for Windows XP Media Center Edition 2005
URL Assistant
Windows Internet Explorer 7
Windows Media Format 11 runtime
Windows Media Format 11 runtime
Windows Media Player 10
Windows Media Player 10 Hotfix [See EmeraldQFE2 for more information]
Windows XP Hotfix - KB885836
Windows XP Hotfix - KB886185
Windows XP Hotfix - KB888302
Windows XP Hotfix - KB890859
Windows XP Hotfix - KB890927
Windows XP Media Center Edition 2005 KB908246
Yahoo! Music Jukebox

That looks much better. You can delete DDS and its logs if you have not done so. If you want to delete HijackThis that's up to you. You may want to save it in case you have to post on a help forum in the future.

If everything is still running well....

Please flush the XP System Restore Points: (Using XP, you must be logged in as Administrator to do this.)

Go to Start>Run and type msconfig Press enter.

When msconfig opens, click the Launch System Restore Button.

On the next page, click the System Restore Settings Link on the left.

Check the box labeled Turn Off System Restore.

Reboot. Go back in and turn System Restore ON. A new Restore Point will be created.

Here is my standard list of simple steps that you can take to reduce the chance of infection in the future.

If you have used Malwarebytes' Anti-Malware as part of your cleaning procedures, keep it updated and use it to scan every so often for malware, or upgrade to the paid version for realtime scanning and auto updating.

The following suggestions are general prevention and are not customized for your computer. You may have already taken some of these steps, and depending on your current security, you may not need to implement all of these:

1. Visit Microsoft Update: Make sure that you have all the Critical Updates recommended for your operating system, Office, and IE. The first defense against infection is a properly patched OS from Microsoft Update at update.microsoft.com. More info HERE. Don't forget to update to IE 8.

2. Please use a firewall and realtime anti-virus. Keep the anti-virus software and firewall software up to date.

3.Please update Mozilla / Firefox. Open Firefox > Click on Help> Check for Updates. Follow the instructions for updating.

4. Do not use file sharing. Even the safest P2P file sharing programs that do not contain bundled spyware, still expose you to risks because of the very nature of the P2P file sharing process. By default, most P2P file sharing programs are configured to automatically launch at startup. They are also configured to allow other P2P users on the same network open access to a shared directory on your computer. The reason for this is simple. File sharing relies on its members giving and gaining unfettered access to computers across the P2P network. However, this practice can make you vulnerable to data and identity theft. Even if you change those risky default settings to a safer configuration, the act of downloading files from an anonymous source greatly increases your exposure to infection. That is because the files you are downloading may actually contain a disguised threat. Many very malicious worms and trojans, such as the Storm Worm, target and spread across P2P files sharing networks because of their known vulnerabilities.

5. Before using or purchasing any Spyware/Malware protection/removal program, always check the following Rogue/Suspect Spyware Lists. http://www.spywarewarrior.com/rogue_anti-spyware.htm http://www.malwarebytes.org/database.php

6. If you have not already done so, you might want to install CCleaner and run it in each user's profile: http://www.ccleaner.com/ ** UNcheck the option to install the Yahoo toolbar that is checked by default for the Standard version, or download the toolbar-free versions (Slim or Basic) when given the option for those.

7. Web Of Trust , uses colored alerts to warn about risky websites warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:

• Red for Warning = STOP
• Yellow for Use Caution
• Green for Safe
• Grey for Unknown

There is a Web Of Trust version for Firefox as well.

8. You might consider installing SpywareBlaster: http://www.javacoolsoftware.com/spywareblaster.html
It will:
Prevent the installation of ActiveX-based spyware, adware, browser hijackers, dialers, and other potentially unwanted software.
Block spyware/tracking cookies in Internet Explorer and Mozilla Firefox.
Restrict the actions of potentially unwanted sites in Internet Explorer.
Tutorial here:http://www.bleepingcomputer.com/forums/tutorial49.html
Periodically check for updates

9. You might want to install Winpatrol. Winpatrol is heuristic protection program, meaning it looks for patterns in codes that work like malware. It also takes a snapshot of your system's critical resources and alerts you to any changes that may occur without you knowing. You can read more about Winpatrol's features here.
Download a free copy of Winpatrol or use the Plus version for more features.
You can read Winpatrol's FAQ if you run into problems.

10. Here are some helpful articles:
How did I get infected?  HERE

  I'm not pulling your leg, honest?
by Sandi Hardmeier  HERE

Let us know if we have not resolved your problem. Otherwise, you are good to go.
Happy and Safe Surfing!

Everything is working well.  Thanks very MUCH!  No way I could have done it all.  I appreciate all the time you put in.  My niece owes both of us!