'Windows Explorer has encountered a problem and needs to close'?????

Question

What it that. Is it a virus or spyware? Its happend to me 3 times this week and it shoows that message then all my desktop icons dissapear and the tollbar at the bottom dissapears then it comes back after about 3 seconds. Snyone know what this is?

davejewells · Answer

It is exactly what it says... it is an error in windows explorer!

you are absoutly right it probably is due to adware/spyware or virus... if you have an antivirus update and run and if you have a adware or spyware removal too update first then run it aswell....make sure you restart after running these tools...

If your still getting this error some files may be corrupted... if you are using windows xp you can try to run a scan for any corrupt or missing files...

make sure you have your xp installation cd/operating system cd...... make sure your not connected to the internet and have nothing else running... no other programs open...and

go to start then run and type sfc /scannow...

hope this helps

why a hacker · Answer

I've had this problem too. Can you get anywhere without the error coming up? If that disc dosen't work try "Spybot Search & Destroy" or "Adaware 6.0" GOOD LUCK!!!, I know how frustrating it is.

Sincerely Why A Hacker

Tallbballman21 · Answer

ok Ad-Aware and Spybot are finding no problems and i did the Sfc/scannow thing and it didnt find anything and the error is coming up more and more now what do i do!!!

mcp100 · Answer

Problem is that Windows XP Explorer relating to avi files keeps closing or can not edit or remove an avi file.

This is because Windows XP expects to read a XP standard-supported codec avi file to produce a preview image at the left side of your screen. Even if you try to apply settings.

When the avi file is not a XP standard-supported codec (Divx) or the avi file does not have an index or is corrupt, XP prepares to read the whole file. Then you can get the error that explorer encountered a problem and needs to close or can not edit or remove the file.

Solution: remove the preview function which is called

shmedia.dll You can do this in the registry but the best way is to use the command prompt as follows.

Go to start, use the "run" button and type cmd, now you are at the command prompt.

Next you type:

regsvr32 /u shmedia.dll

Problem should be solved now after reboot.

If you want to reload the preview function go to the command prompt as above and type: regsvr32 shmedia.dll

Yvo

Message Edited by mcp100 on 08-20-2004 11:45 AM

Message Edited by mcp100 on 08-20-2004 12:11 PM

Message Edited by mcp100 on 08-20-2004 12:18 PM

Virus & Spyware

"Windows Explorer has encountered a problem and needs to close"?????

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