Vostro

Last reply by 08-23-2022 Solved
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2 Jasper
2 Jasper
395

Audio issue - static buzzing when nothing is playing

Issue description:

  • Using a 3.5mm jack cable, I have an external audio system connected to my DELL Vostro laptop.
    Everything works fine when sound is playing but when I stop playing any sound, it starts buzzing after a while. If I play a sound again, the buzzing stops, if I stop playing the sound, the buzzing returns.

I tried:

  • Uninstalling the sound driver and installing the latest driver from the DELL website - that didn't help.
  • Reinstalling Windows - that didn't help.
  • Replacing the 3.5mm jack cable - that didn't help.

My environment:

  • DELL Vostro 15 5510
  • Windows 10 21H2 (latest update)

Additional notes:

  • This is not a problem with my external audio system as everything works fine when connected to another computer (not DELL)
  • SupportAssist does not see any missing drivers
  • The command "sfc /scannow" does not return any corrupt files / errors
Solution (1)
Replies (3)
Moderator
Moderator
388

Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.


#IWork4Dell
Find your Service Tag

If still under warranty, click the "Get help now" icon on the right to start a live chat session. To send us a private message, click our DELL-Cares username. Our Forum profile page will then appear. On the right, click "Send this user a private message".

Moderator
Moderator
347

Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.


#IWork4Dell
Find your Service Tag

If still under warranty, click the "Get help now" icon on the right to start a live chat session. To send us a private message, click our DELL-Cares username. Our Forum profile page will then appear. On the right, click "Send this user a private message".

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