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May 14th, 2019 22:00
DELL Cheat with Customer
**bleep** everyone , I Purchased a Dell Vostro 3583 Laptop from Dell Exclusive Store , In my laptop I have Intel core i5 8th gen. 8265U processor and I see the RAM FSB/ Speed in OS Its 2666 MHz and In Bios its 2400 MHz ? (My laptop Bios is up to date with original Windows 10 pro ) After this I contact to my store where I was purchase this he said in all laptop which comes 2666 MHz , In bios show 2400 MHz because processor is not support 2666 MHz . After this I contact to Dell pro support they said in my laptop the ram speed is ok , there no issue in 2666 MHz or 2400 MHz . I asked him Why Dell not configured laptop according to Intel memory specification Pro Support Say's : My Laptop Ram is replaced by My retail Store Me : I asked about inspiron laptop latest models which show dell online with specification of RAM is 2666 MHz but its Intel processor model not support 2666 MHz its support 2400 MHz on Various models Like ( i3 8145U, i5 8265U) After this i research on it and in inspiron also have same issues like my laptop Bios Show 2400 MHz and OS Show 2666 MHz . Dell Not configured Laptop according its Intel Memory Specification and they Cheat With Customer to Show 2666 MHz There Are cost efficiency in 2666 MHZ . why we pay for this if my laptop use only 2400 MHz . End Last Dell is declined my issues so after this . but i hope Dell will resolve my issue soon. Intel Says: Case Number: 04195316 Product: Intel® Core™ i5-8265U Processor (6M Cache, up to 3.90 GHz) Issue Description: Memory type concern Hello Shubham, Thank you for contacting Intel Customer Support. I understand that you have issue with the Intel® Core™ i5-8265U Processor (6M Cache, up to 3.90 GHz). I realize the importance of the issue and I will be glad to assist you in resolving the issue at the earliest. Shubham, as per the telephonic conversation, please find the below link for Product Specifications for Intel® Core™ i5-8265U Processor (6M Cache, up to 3.90 GHz): https://ark.intel.com/content/www/us/en/ark/products/149088/intel-core-i5-8265u-processor-6m-cache-up-to-3-90-ghz.html I appreciate your patience and please feel free to call us or email to us should you need further assistance. Telephone: 18001238835 E-mail: sasupport@mailbox.intel.com Chat: http://www.intel.com/p/en_US/support/contactsupport We are available from Monday through Friday 10:00 A.M. - 7:00 P.M. We will be assisting you in the best possible way we could. Thank you for using Intel products and services. Best regards, John Intel Customer Support
see all images laptop processor and its ram
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792789.sam
6 Posts
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May 15th, 2019 23:00
As mentioned by Al Hill, Intel® Core™ i5-8265U Processors support DDR4-2400, LPDDR3-2133 memory
Wanner G.
Intel Customer Support Technician
Under Contract to Intel Corporation
Alexander Liu
7 Posts
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July 7th, 2019 05:00
792789.sam
6 Posts
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November 5th, 2019 07:00
yes you can use and its work but if processor support 2400 MHz so its used only 2400 Mhz either your ram is 2666 Mhz .
My suggestion you don't purchase 2666 MHz if it not support , you waste your money .
Dell say : 2400 Mhz manufacture is stopped or not available but they provide in various dell laptop 2400 Mhz
Lucky.me
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January 6th, 2021 09:00
“I asked about inspiron laptop latest modelsw which show dell online with specification of RAM is 2666 MHz but its Intel processor model not support 2666 MHz its support 2400 MHz on Various models Like ( i3 8145U, i5 8265U) After this i research on it and in inspiron also have same issues like my laptop Bios Show 2400 MHz and OS Show 2666 MHz“
I have Inspiron 5481 i3, with 2666MHz memory but the Bios says 2400 MHz and the operating system (windows 10) says 2400 MHz. So I don’t understand why they say use 2666 MHz when the cpu speed is max 2.3 GHz.
ejn63
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January 6th, 2021 18:00
2666 is the maximum RAM speed; the other number is the base CPU speed. Two different things.
There are CPUs that run the RAM at 2666, and there are faster CPUs than the one you chose. And the speed of the RAM is determined by the CPU, since the CPU has the memory controller aboard.