Dell OS Recovery

Hi,

I was trying to download recovery drive from dell OS recovery tool, i downloaded using support assistant and the download was completed, next step was put an USB to make a bootable drive, i think i have downloaded recovery software so i can make bootable drive again some time, but next time i open DELL OS Recovery tool put my Service tag no and click on Support Assist OS Recovery, its start downloading step 1/7 complete, then step 2/7 its showing error

"Unable to locate file to download.Please contact tech support for additional assistance"

Its Still Showing Windows 10 Pro 64 bit Download Size 5.55 GB , But its manual process to install windows, is it a Pre-Activated Version or i have to activate it manually